Forum Replies Created

Viewing 30 posts - 1,141 through 1,170 (of 68,220 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 10, 2025 at 15:53

    Dear @Krzysztof,

    We appreciate your kind words and are glad to hear that our instructions were helpful. It’s great to know that the search function is now working properly again. If you need any further assistance, please feel free to reach out.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 10, 2025 at 13:38

    Hello,

    Thank you for getting in touch with us.

    Surprisingly, we do not see any issues with the headers on your website. Could it be that you have already resolved the situation on your own?

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 10, 2025 at 13:21

    Hello,

    Thank you for contacting us and for using XStore.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 10, 2025 at 13:15

    Hello,

    Thank you for your message. If you have found a workaround, you are welcome to use it.

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 10, 2025 at 11:43

    Hello,

    We appreciate your prompt response.

    Please go to Loco translate > Plugins > XStore Core.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 10, 2025 at 11:23

    Hello, Jamie Gill,

    Thank you for contacting us and for using XStore.

    To add widgets to the Shop sidebar, please navigate to Appearance > Widgets in your WordPress dashboard and add the desired widgets to the Shop Sidebar area.

    Should you require any further assistance, please do not hesitate to contact us.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 10, 2025 at 10:55

    Dear @Leon,

    Theme Options > Mobile panel > https://prnt.sc/LI849Xq3LKQZ

    “No products in the cart.” – comes from the XStore Core plugin, so translate this text there.

    “Based on %s reviews” – comes from the XStore theme, so translate this text there.

    We hope this information is helpful.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 10, 2025 at 10:44

    Hello, @PopsJ,

    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 10, 2025 at 09:37

    Hello,

    Thank you for contacting us and for using XStore.

    What phone model and browser are you using?

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 10, 2025 at 08:58

    Hello,

    Thank you for contacting us and for using XStore.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 10, 2025 at 08:51

    Hello,

    We have temporarily activated a different theme on your website, and the same notices remain visible. This indicates that their presence is not dependent on our theme. Therefore, we kindly recommend that you contact WordPress support or your hosting provider for further assistance.

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 10, 2025 at 08:16

    Hello, Anurag,

    Could you kindly describe the desired outcome once again in more detail? Additionally, have you attempted to follow the steps we outlined earlier?

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 10, 2025 at 08:13

    Hello,

    Thank you for reaching out to us.

    1/ We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”.

    2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 10, 2025 at 08:10
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 10, 2025 at 08:05

    Hello, smalameri,

    Thank you for contacting us and for using XStore.

    We would recommend you create a translation for the XStore Core plugin – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Should you require any further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 10, 2025 at 08:03

    Hello,

    Thank you for contacting us and for using XStore.

    Could you please provide a link to the page from your screenshot and describe the desired outcome in more detail?

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 10, 2025 at 08:02

    Hello,

    Thank you for reaching out to us.

    Your site is under maintenance mode, so we can’t check it.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 17:02

    Hello, Lemuel Sulit,

    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 17:00

    Hello,

    You do not need to purchase anything additionally.
    Read more – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 16:26

    Hello,

    Thank you for contacting us and for using XStore.

    The slider revolution plugin was used there: https://gyazo.com/32bcb526ecab31a826c2512917b8cb53 > https://prnt.sc/tJafnZxyTfyK

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 15:17

    Hello,

    We appreciate your prompt response.

    As per your request, we have removed the background image for the container and applied it to the content instead – https://prnt.sc/M4xll37oY6Wh

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 15:16

    Hello, Lemuel Sulit,

    We appreciate your prompt response.

    The Archive Products Builder via Elementor is currently activated on your website
    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/ Additional plugin for infinite scroll is not necessary, so we’ve disabled the WooCommerce Infinite Scroll and Ajax Pagination plugin and set the option – https://prnt.sc/m3lXKaca4kWc

    Please clear cache (cache plugin and browser cache) and check the result.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 15:00

    Hello, Mahamud Hassan,

    You’re welcome!

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 14:17

    Hello, Mahamud Hassan,

    We appreciate your prompt response.

    Please read this article – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-checkout-page-builder-with-elementor/

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 13:14

    Hello,

    If you require any further assistance from our side, please respond to our previous message. Kindly record a video for better understanding and provide temporary access.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 13:12

    Hello,

    Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
    Navigate to Elementor > Tools > Regenerate CSS & Data.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 13:05

    Hello, Mahamud Hassan,

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 11:39

    Hello, Krzysztof,

    Could you please provide temporary FTP access?

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 11:37

    Hello, Mahamud Hassan,

    Shop page should be selected in Woocommerce plugin settings > Products > Shop page – https://prnt.sc/dYZaHw6pIpnY
    Please select Shop page https://prnt.sc/dYZaHw6pIpnY , then clear the cache and check the result.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 11:26

    Hello,

    Thank you for contacting us and for using XStore.

    Please contact your hosting provider, explain the issue, and provide them with this screenshot: https://prnt.sc/3TCsGlxnXuZY . They should be able to resolve the memory-related problem.

    Best regards,
    8Theme Team

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    Viewing 1,170 results - 1,141 through 1,170 (of 68,220 total)
Viewing 30 posts - 1,141 through 1,170 (of 68,220 total)
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