Forum Replies Created

Viewing 30 posts - 1,171 through 1,200 (of 68,230 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 16:26

    Hello,

    Thank you for contacting us and for using XStore.

    The slider revolution plugin was used there: https://gyazo.com/32bcb526ecab31a826c2512917b8cb53 > https://prnt.sc/tJafnZxyTfyK

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 15:17

    Hello,

    We appreciate your prompt response.

    As per your request, we have removed the background image for the container and applied it to the content instead – https://prnt.sc/M4xll37oY6Wh

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 15:16

    Hello, Lemuel Sulit,

    We appreciate your prompt response.

    The Archive Products Builder via Elementor is currently activated on your website
    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/ Additional plugin for infinite scroll is not necessary, so we’ve disabled the WooCommerce Infinite Scroll and Ajax Pagination plugin and set the option – https://prnt.sc/m3lXKaca4kWc

    Please clear cache (cache plugin and browser cache) and check the result.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 15:00

    Hello, Mahamud Hassan,

    You’re welcome!

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 14:17

    Hello, Mahamud Hassan,

    We appreciate your prompt response.

    Please read this article – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-checkout-page-builder-with-elementor/

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 13:14

    Hello,

    If you require any further assistance from our side, please respond to our previous message. Kindly record a video for better understanding and provide temporary access.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 13:12

    Hello,

    Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
    Navigate to Elementor > Tools > Regenerate CSS & Data.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 13:05

    Hello, Mahamud Hassan,

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 11:39

    Hello, Krzysztof,

    Could you please provide temporary FTP access?

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 11:37

    Hello, Mahamud Hassan,

    Shop page should be selected in Woocommerce plugin settings > Products > Shop page – https://prnt.sc/dYZaHw6pIpnY
    Please select Shop page https://prnt.sc/dYZaHw6pIpnY , then clear the cache and check the result.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 11:26

    Hello,

    Thank you for contacting us and for using XStore.

    Please contact your hosting provider, explain the issue, and provide them with this screenshot: https://prnt.sc/3TCsGlxnXuZY . They should be able to resolve the memory-related problem.

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 11:22

    Hello, Lemuel Sulit,

    Thank you for contacting us and for using XStore.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 11:21

    Hello,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We kindly ask you to review the following article: https://elementor.com/help/mobile-editing/ Additionally, you can find various tutorial videos on Elementor’s official YouTube channel that may assist you in achieving your desired outcome.

    For further assistance, we also recommend reaching out to Elementor’s support team via the following link: https://wordpress.org/support/plugin/elementor/

    Please note that we are redirecting you to these resources because your inquiry is not directly related to our theme. The result you wish to achieve depends entirely on the functionality of the Elementor plugin and the settings you configure within it.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 10:31

    Hello, Rakesh,

    Thank you for contacting us and for using XStore.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 10:30

    Hello,

    Could you please provide an example of the desired result for better understanding?

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 10:21

    Hello,

    Could you please provide a link to the page where the notices are displayed?

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 10:17

    Hello, Smalameri,

    Thank you for contacting us and for using XStore.

    Loco Trasnalte > Plugins > Core > edit translation.

    Sales booster > settings > https://prnt.sc/jjcT57yqkmG- and so on.

    Edit header template using Elementor > settings of elements – https://prnt.sc/08M7HZS46b53 https://prnt.sc/47dMPrLYjaNW , edit pages using Elementor > change texts in settings there.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 10:08

    Hello, Krzysztof,

    I apologize for the delayed response, as it was the weekend.

    We have checked the search functionality on the website you specified, and everything appears to be working correctly. It is possible that the issue has already been resolved.

    Could you please confirm if the problem still persists?

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 10:05

    Hello, Anurag,

    Thank you for contacting us and for using XStore.

    Dashboard > Products > Categories > add description – https://prnt.sc/qSj5vs3xxnue

    To make the category description visible on the product archive page, you can add an appropriate element https://prnt.sc/1epWDDKdBOP0 via the Products Archive Builder using Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 09:58

    Hello, Rashkoff,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Please refer to this article for instructions on creating a transition for the theme and Core plugin –
    https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 09:34

    Hello,

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 09:32

    Hello, Cristina,

    Private Content

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 09:26

    Hello, Leon,

    We’ve added custom CSS code for you – https://prnt.sc/bRrR96nCtnFh

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 09:17

    Hello,

    We appreciate your prompt response.

    The settings function as specified within the Elementor plugin. We would like to clarify that there is no issue related to our theme, and you would achieve the same result with any other theme.

    If we have understood your request correctly, you would like to make the top block narrower than the bottom one by adding empty margins on the sides. We have adjusted the settings accordingly—please check and let us know if everything works as expected – https://prnt.sc/M4xll37oY6Wh

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 09:09

    Hello, Mahamud Hassan,

    Thank you for contacting us and for using XStore.

    https://prnt.sc/dYZaHw6pIpnY

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 09:01

    Hello, Brandon,

    We are sorry to hear that you are dissatisfied. We have conducted a review of your request. The following topic has been closed by you – https://www.8theme.com/topic/problems-with-configuration-and-understanding-the-amp-plugin-and-editing-the-pages-on-that/#post-433719 , while this one remains open: https://www.8theme.com/topic/no-documentation-how-to-edit-the-pages-for-the-amp-version-of-my-site-no-tutorials-nada/#post-433731

    We apologize for the delay in our response due to the weekend and appreciate your understanding. Please note that our response times may vary and can take up to 24 hours from Monday to Friday and up to 48 hours on weekends (Saturday–Sunday). However, we usually respond faster than that. Kindly refrain from submitting multiple topics for the same request, as this does not expedite the response time.

    Additionally, we kindly ask that you do not use ratings as a means of pressure or manipulation, as such actions would be against the Envato/ThemeForest guidelines.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Thank you for your patience and cooperation.

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 08:57

    Hello, Brandon,

    Thank you for contacting us and for using XStore.

    It appears that the topic was closed by you, possibly by accident. Please note that we did not close the topic on your behalf – https://www.8theme.com/topic/problems-with-configuration-and-understanding-the-amp-plugin-and-editing-the-pages-on-that/#post-433719

    Firstly, please be informed that the AMP plugin is not mandatory. Secondly, all available settings can be accessed via XStore > AMP XStore in your dashboard.
    https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/
    https://www.8theme.com/documentation/xstore/amp-plugin/home-page-section/
    https://www.8theme.com/documentation/xstore/amp-plugin/general-section/

    Please note that no additional customization options are available beyond what is provided. If the current settings do not meet your requirements, you may find that this plugin is too minimalistic for your specific needs.

    This plugin was created to render the page faster by loading pages with minimal HTML, Javascript and styles.
    Because AMP uses minimal code for quick loading, it can’t include all the elements on a fully functioning webpage, such as certain widgets, embedded content, or pages created using page builders (Elementor/WPBakery). This means that a webpage viewed with AMP looks like a mobile application to facilitate the user experience and doesn’t look exactly the same as how the original page would appear on a desktop or laptop.
    XStore AMP allows to adjust the Home page elements, supports WooCommerce pages, Blog and posts (because pages/posts come with simple styles and texts), pages created by Elementor/WPBakery displayed in non-AMP version.

    If you are not satisfied with our theme, you are welcome to submit a refund request via the following link: https://themeforest.net/refund_requests/new

    Should you have any further questions, please do not hesitate to reach out.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 08:37

    Hello, Fabio,

    Thank you for contacting us and for using XStore.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 08:35

    Hello, Leon,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2025 at 08:29

    Hello,

    We hope you are doing well.

    Kindly take a moment to review the following article: https://www.8theme.com/documentation/xstore/woocommerce/product-images/ It provides important information regarding product images.

    Additionally, we recommend regenerating thumbnails using the appropriate plugin to ensure optimal display and performance.

    Should you require any assistance, please do not hesitate to reach out.

    Warm Regards,
    The 8Theme Team

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    Viewing 1,200 results - 1,171 through 1,200 (of 68,230 total)
Viewing 30 posts - 1,171 through 1,200 (of 68,230 total)
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