Hello, Razr1911,

We kindly request that you independently carry out the tests we have previously asked for and provide us with the results.

This is the second time you have provided wp-admin credentials; however, should it be confirmed that the issue is related to the theme, we will require FTP access: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Mitul,

We appreciate your prompt response.

To facilitate a clearer understanding of your objectives, we kindly request that you provide us with some screenshots. This will enable us to offer more precise and effective assistance.

Best Regards,
8Theme’s Team

Hello, Razr1911,

Thank you for reaching out to us.

1/ We kindly request that you conduct a test to evaluate the functionality of the payment when the default WooCommerce theme, Storefront, is activated on your website. This can be done by navigating to Appearance > Themes within your site’s dashboard.

Should the issue persist regardless of the theme activated, we advise you to seek assistance from the WooCommerce plugin support team for further investigation.

However, if the problem appears to be isolated to the XStore theme, please provide us with FTP access.

We appreciate your cooperation and attention to this matter.

2/ You are using the Single Product Builder, so ensure that you have added the PayPal button element to the page content using this builder.

Best Regards,
8Theme’s Team

Hello, Nancy,

You’re welcome!

Best Regards,
8Theme’s Team

Hello, Nancy,

We appreciate you contacting us with your concerns about the translation files.

Please be informed that we have successfully synchronized the latest translations on your staging site – https://prnt.sc/teoS72RUU2-_ https://prnt.sc/Rbqh1sKY7318 https://prnt.sc/lWtCYlRELA6g

To transfer the current translations to a new site, we kindly ask you to follow these steps:

1. Download the files xstore-nl_NL.po and xstore-nl_NL.mo using FTP.
2. Place these files into the directory /wp-content/languages/themes/.
3. Download the files xstore-core-nl_NL.po and xstore-core-nl_NL.mo.
4. Place these files into the directory wp-content/languages/plugins.

Once you have completed these steps, the translation files will be available on your new site. You may, for example, access them using the Loco Translate plugin.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, J2O,

Thank you for reaching out to us with your query regarding the Xstore filtering feature on the Shop Sidebar.

To assist you further with this feature, we would be grateful if you could provide us with additional details about your current setup and the specific categories you are referring to. Also, please provide temporary wp-admin access.

Once we have this information, we will be able to guide you through the process or suggest the best course of action to implement this functionality on your store.

Please feel free to reply to this message with the requested details, and we will be more than happy to assist you.

Best Regards,
8Theme’s Team

Hello, Lani,

Thank you for reaching out to us with your inquiry.

1/ We have successfully implemented the code on your website within the settings of the specified element. You can view the changes here: https://prnt.sc/MHyY9oty9Lg5 > https://prnt.sc/paB3y5wQHyt5
We encourage you to review and modify the code as necessary to suit your requirements.

2/ You may navigate to the ‘Support Overview’ section in your account, where you can access both ‘Topics Started’ and ‘Replies Created’.

We trust that this information will be of use to you.

Best Regards,
8Theme’s Team

Hello, Mitul,

We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

Best Regards,
8Theme’s Team

Hello, @Hanzla Nadeem,

We kindly request that you clear your cache and proceed to check the functionality once again.

Kind regards,
The 8Theme Team

Hello, @Hanzla Nadeem,

We appreciate your prompt response.

We would like to inform you that the issue you are experiencing is due to the custom CSS code – https://gyazo.com/9de952ea3a736bf7f2f8e234764cc335

Warm regards,
The 8Themes Team

Hello, Dmitriy,

We are grateful for your swift response.

Kindly furnish us with temporary wp-admin credentials to enable us to review the translation settings for the XStore Core plugin.

Yours sincerely,
The 8Themes Team

Hello, EmporioWeb,

We are grateful for your swift response to our previous communication.

We kindly request that you conduct a test to evaluate the functionality of the filter when the default WooCommerce theme, Storefront, is activated on your website. This can be done by navigating to Appearance > Themes within your site’s dashboard.

Should the issue with the filter persist regardless of the theme activated, we advise you to seek assistance from the WooCommerce plugin support team for further investigation.

However, if the problem appears to be isolated to the XStore theme, we suggest that you temporarily deactivate all non-essential third-party plugins on your site. Please ensure that only the Theme Required/Recommended plugins, as listed at https://www.8theme.com/documentation/xstore/plugins/included-plugins/, remain active. Following this, please clear your browser cache and re-evaluate the filter’s performance.

It is possible that a conflict with an additional third-party plugin may be causing the issue. If deactivating these plugins resolves the problem, we recommend reactivating them one at a time. This step-by-step approach will help you identify the specific plugin responsible for the disruption. Once identified, we encourage you to contact the plugin’s author directly for further support.

We appreciate your cooperation and attention to this matter. Should you require any additional assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, Xie Seth,

We are pleased to acknowledge your resolution of the matter at hand.

In addition to disabling the Sticky Footer feature, we suggest you attempt setting the Container Background Color to white. This adjustment can be made by navigating to Theme Options > Styling/Colors. Once this change is implemented, please assess the functionality of the Sticky Footer.

Should you require further assistance, do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, Zenoshk,

We are pleased to hear that you have managed to resolve the question on your own, and we would like to extend our sincerest apologies for the delay in our response.
Should you require any other assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, Buf,

Thank you for getting in touch with us.

We kindly request that you create a temporary account for us on your platform. Once the account is established, we would appreciate it if you could place an order using this account. After completing the order, please share with us the following details:

1. Username
2. Password
3. The URL of the ‘Thank You’ page that is displayed post-order.

We thank you in advance for your cooperation and assistance.

Best Regards,
8Theme’s Team