Hello, Vaibhav,

Thank you for reaching out to us.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

Then provide us with FTP access via the private content area.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello,

Please set an administrator role for the user you created for us.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the tests.

If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best regards,
The 8Theme Team

Hello, Abhinandan,

Thank you for reaching out to us.

Regarding your first concern, the error message you are encountering typically appears when there are no available shipping options for the entered address. We kindly ask you to check if the shipping details are correctly entered and check Woocommerce plugin Settings > Shipping https://woocommerce.com/document/setting-up-shipping-zones/

As for your second request, we appreciate your suggestion, there is no such option by default.
We highly encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea garners sufficient support from other customers, our development team will carefully evaluate the possibility of including it in a future update.

For any additional customizations beyond the default functionalities, we kindly invite you to submit a request through our Customization Panel at https://www.8theme.com/account/#etheme_customization_panel. Please note that customization services are subject to additional charges.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, Clevercoster,

We appreciate your prompt response.

Please note that XStore Builders > Builders via Elementor take precedence over the theme options.

1/ https://prnt.sc/8PPLulAboPMg – Out of stock is visible. Please provide URL of the product where it is not visible.

2/ You are currently using a cache plugin and a CDN. If you do not see the changes, we recommend temporarily disabling caching to ensure the updates are reflected correctly.

3/ “it also dont update the pages instantly , ive added the product price and its still not showin on single product page and shop page, but it is showing in search result” – To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To find and copy the products category page link go to Products > Categories > View category.

Then edit the static block > settings of the desired menu list item > add the copied link.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Clevercoster,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for getting in touch with us.

Regarding the issue you are facing, it appears that the font file is still being referenced from your localhost environment, which is causing a CORS (Cross-Origin Resource Sharing) policy restriction when accessed from your live website. Here are a few steps to resolve this issue:

1. Clear Cache: Ensure that your website cache, as well as your browser cache, is cleared. Sometimes, old references remain cached even after changes are made.

2. Check Font References: Verify that all font references in your theme settings, custom CSS, and database are correctly pointing to the live server instead of localhost. You may need to search your database for any remaining localhost URLs and update them accordingly.

3. Update CORS Policy: If the font file is correctly uploaded to your live server but still being blocked, you may need to allow cross-origin access. You can do this by adding the following rule to your .htaccess file (if using Apache) or configuring the appropriate settings in your server:

apache

Header set Access-Control-Allow-Origin "*"

If you are using Nginx, you can add this to your configuration:

nginx
location ~* \.(ttf|otf|eot|woff|woff2|svg)$ {
add_header Access-Control-Allow-Origin *;
}

Or contact your hosting provider and ask to do this.
4. Verify Font Settings: Since you have changed the default font to Open Sans, ensure that no custom font settings are still referencing “RethinkSans-Regular.ttf” in your theme options, custom CSS, or any third-party plugins, like Elementor plugin settings.

5. Regenerate Font Files: If the issue persists, try re-uploading the font files to the correct directory on your live server and ensure they are accessible via direct URL.

If you continue to experience difficulties, read this article – https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/ and contact your hosting provider to get further assistance.
The current situation is independent of our theme.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Private Content

Best regards,
8Theme’s Team

Hello, M. S. Infotech,

Thank you for getting in touch with us.

Please open a new topic for your question – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Edit Footer content via XStore Builders > Footer > Edit template.
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-footer-builder-with-elementor/

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Could you please provide temporary FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, Outgrowth,

Thank you for reaching out to us.

1/ This content https://prnt.sc/IS2ANnQu9a8q comes from Advanced Coupons for WooCommerce plugin.

2/ Loco Translate > Plugins > XStore Core > search for “Return to billing” and so on > add translations.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello, Creative,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for your message. We appreciate your clarification. If you require any further assistance or have any other concerns, please feel free to reach out. We are always happy to help.

Best regards,
8Theme’s Team