Hello,

Thank you for reaching out to us.

Translation files of the theme should be placed in /wp-content/languages/themes/ folder,
plugins, like Core plugin, in /wp-content/languages/plugins folder (this is System location),
with correct names, for example, for XStore theme: xstore-es_AR.po, and xstore-core-es_AR.po for XStore Core plugin, then you will not lose translation after the update – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

We would recommend doing a backup of all the files before any update https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Also, after every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Or try to use this custom CSS code:

button.show-password-input {
    display: none;
}

Let us know the results.

Warm Regards,
The 8Theme Team

Hello, Rohit,

We appreciate your prompt response.

1/ It appears that you have five headers, and some of their display conditions overlap, which is causing conflicts and misunderstandings. Kindly navigate to the settings and organize them by removing any unnecessary headers and ensuring that the conditions do not overlap
Once this is done, please provide us with FTP access so that we can investigate the issue further https://prnt.sc/FktzSVU3DKa1

https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

2/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

3/ Register the theme using your purchase code – https://prnt.sc/HgVgUYy_hH9g

Best regards,
8Theme’s Team

Hello,

Could you please provide FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand that you would like to install a different demo and are experiencing issues with the core plugin installation. Please ensure that you have completely removed the previous demo content before installing the new one https://prnt.sc/h6B1PY_y6Z6X . Additionally, try reinstalling the core plugin manually by downloading it from this page https://www.8theme.com/downloads/ and uploading it via the WordPress dashboard.

If the issue persists, please provide us with more details, including any error messages you receive, so we can assist you further.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Humble Heart,

Thank you for reaching out to us.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Please provide an FTP password.

Best regards,
8Theme’s Team

Hello, Zamgra_Legacy,

Thank you for reaching out to us.

XStore Builders > Single product Builder via Elementor > edit template > edit settings of Tabs element, for example, you can remove unrequited tabs https://prnt.sc/W2E0V9DqutaQ

Description can be different for different products, to be able to edit the description, please go to Dashboard > Products > edit product using elementor.

If you would like to add an additional tab for each product with unique content, follow these steps: go to Dashboard > Products > edit product > XStore Options > Single layout > add own content for Custom tab title and Custom tab https://prnt.sc/_12re1HatFd9 , then go to XStore Builders > Single product Builder via Elementor > edit template > edit settings of Tabs element > add new tab “Single product Custom tab” https://prnt.sc/e0LNHduGRLvu

If you are looking for something different, kindly provide more details about your request, possibly using different wording, so we can better understand the issue and assist you accordingly.

Best Regards,
8Theme’s Team

Hello, M. S. Infotech,

Thank you for getting in touch with us.

Please watch this video about variation swatches – https://youtu.be/LgzC4iK-j6A?feature=shared

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello, Antonio,

Thank you for reaching out to us.

To remove the “Ship to” section and the coupon field from the shopping cart page, please follow these steps:

1. Removing the “Ship to” Section:
– Navigate to WooCommerce > Settings > Shipping and ensure that shipping calculations are disabled.
– If the issue persists, you may need to hide it using custom CSS. Please add the following code to Appearance > Customize > Additional CSS:

.woocommerce-shipping-destination {
    display: none !important;
}

2. Removing the Coupon Field:
– Go to **WooCommerce > Settings > General** and uncheck the option “Enable the use of coupon codes”
– If you prefer to hide it via CSS, you can use:

.woocommerce-cart-form .coupon {
display: none !important;
}

Regarding the customization of the checkout background and “Buy More” buttons, you can modify their colors via Theme Options > Styling > Settings for buttons.

Let us know if you need further assistance.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, Alsikander Parts,

Thank you for reaching out to us. We understand how important website performance is.

In the meantime, we recommend checking the following:
– Ensure that your theme and all plugins are updated to the latest versions.
– Optimize images and enable caching to improve loading speed.
– Disable any unnecessary plugins that may be affecting performance.

Additionally, please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team