Hello,

We appreciate your prompt response.

We have reviewed your video, and based on our observations, the brands displayed in the admin panel belong exclusively to our theme. It appears that your website is currently using version 9.4.6 of the XStore theme.

If you update the theme, the brands section will be renamed to XStore Brands, as mentioned in our update history: https://xstore.8theme.com/update-history/ (UPDATED: Dashboard texts for XStore Brands – https://www.8theme.com/topic/duplicate-brand-menus-with-different-taxonomies/#post-431596).

Additionally, if WooCommerce is updated, WooCommerce brands would also appear. However, based on your video, we can see that only one set of brands is present, which belongs to our theme, and there is no indication of WooCommerce brands. This suggests that the website in the video may not be using the latest versions of the theme and plugins.

Please let us know if you need any further clarification.

Best Regards,
8Theme’s Team

Hello,

Thank you for the temporary wp-admin access.

No screenshot is visible – https://prnt.sc/98C1xZ-nJdYR

WooCommerce introduced its own brand functionality in one of the recent updates. Previously, this feature did not exist, and only the brand functionality from our theme was available, which was fully compatible with our elements and widgets.

We understand that you now wish to use the default WooCommerce brands and discontinue using our theme’s brand functionality to optimize your website’s performance. This is completely understandable. However, we would like to clarify that our elements were specifically designed to work with our theme’s brands. At the time of their development, no other brand functionality existed.

Therefore, it would be incorrect to say that a particular widget initially worked with WooCommerce brands and later stopped functioning, as this was never technically possible.

Currently, you can only use dynamic tags, such as https://prnt.sc/xlYqvtlOQKR0 , to display default WooCommerce brands in a carousel on the homepage.
To clarify, dynamic tags are a feature provided by the Elementor plugin. With a recent WooCommerce update, they introduced the brand option for all elements that support dynamic tags, which is a logical enhancement. Similarly, they can add other options based on customer needs. Please note that our theme does not influence this functionality. We hope this explanation clarifies our point.

You can disable Brands from WooCommerce: If you prefer not to use this feature, with the following code snippet by adding Child theme/function.php

add_action( 'init', function() {
    update_option( 'wc_feature_woocommerce_brands_enabled', 'no' );
} );

Please read this article for more details: https://developer.woocommerce.com/2025/01/17/enabling-brands-update-for-woocommerce-9-6/

Best regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

https://prnt.sc/dz1R_sQNs3UN – Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options. Navigate to Elementor > Tools > Regenerate CSS & Data.

We apologize for any inconvenience caused. We will do our best to ensure that such a situation does not happen again.

Please feel free to contact us if you have any other questions.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Do you mean “Theme is missing the style.css stylesheet error”? Here is the solution https://www.8theme.com/documentation/xstore/troubleshooting/theme-is-missing-the-style-css-stylesheet-error/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello,

You’re welcome!

https://prnt.sc/H59EYQ6b6I3f https://prnt.sc/m1ARY6PfTimb https://prnt.sc/yQcIdBFxy6oX

Best Regards,
8Theme’s Team

Hello, Nedimzidane,

https://prnt.sc/sCYrOzKC5DIJ > https://prnt.sc/hMJbVc7PqPeR

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We kindly request you to navigate to XStore > Theme Options > Blog > Blog Layout > Sidebar only for blog page, enable the option, and then publish the changes.

Warm Regards,
The 8Theme Team

Hello,

We sincerely apologize for the delay in our response.

1. Please review the current settings of mobile panel elements or take screenshots of them. After deletion, you will be able to restore the settings accordingly. However, please pay close attention to the names of the settings to avoid selecting the home page for the Cart element, as this may result in incorrect behavior.

2. We can’t connect FTP.
Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Gianniskon,

Thank you for reaching out to us.

Ensure Proper Registration of Custom Rewrite Rules:
If you are using custom rewrite rules in your functions.php file, make sure they are correctly registered and flushed. You can try adding the following after registering your custom post type or taxonomy:

flush_rewrite_rules();

After adding this, go to Settings > Permalinks in your WordPress dashboard and simply click “Save Changes” to refresh the permalinks.

Check for Conflicting Plugins or Theme Functions:
Temporarily disable other plugins to see if any of them are interfering with the brand page functionality.
If you are using a child theme, try switching to the parent theme to check if the issue persists.

Debugging with WP_DEBUG:
Enable debugging in your wp-config.php file to check for any errors:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

Then, check the wp-content/debug.log file for any errors related to the brand pages.

If the issue persists, please provide us with temporary wp-admin and FTP access, so we can take a closer look.

Warm Regards,
The 8Theme Team

Hello, Marketingmachine,

Thank you for reaching out to us.

We are currently unable to access your website. Could you please confirm if there are any IP restrictions or other limitations in place? Additionally, kindly provide the URL of the page shown in your screenshot so we can assist you more effectively.

We appreciate your cooperation and look forward to your response.

Best regards,
8Theme’s Team

Hello, Digitalizer,

Thank you for reaching out to us.

https://prnt.sc/1znYwyY_JWo- please provide the correct credentials.

1/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.

2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Best Regards,
8Theme’s Team

Hello, Greg,

We understand your concern regarding the automatic redirection to the cart page after adding a product. To resolve this, please navigate to WooCommerce > Settings > Products > Add to cart behaviour and ensure that the option “Redirect to the cart page after successful addition” is disabled. This will allow customers to add items to the cart without being redirected.

If you need any further assistance, please feel free to ask.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please edit the settings of Header Builder > Sticky header.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Dear @Nicolo,

You’re welcome!

Warm Regards,
The 8Theme Team