Hello,

Thank you for reaching out to us with your query regarding the variation gallery functionality.

To assist you further, could you kindly provide us with the URLs of the specific products in question, as well as FTP access credentials? This information will enable us to investigate the matter and determine the best course of action to support you.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Peter,

Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/ , and select “staging” for site with “test” in URL.

Best Regards,
8Theme’s Team

Hello, Ryan,

Kindly attempt the solution provided in the following discussion thread – https://www.8theme.com/topic/hotspot-widget-does-not-list-all-products/#post-368857

Best Regards,
8Theme’s Team

Hello, EmporioWeb,

We have begun investigating potential inaccuracies by reviewing the active options you have enabled. Currently, you have activated “Variations as simple products (beta)” -> [(https://prnt.sc/CXOeIS-Sk6sq%5D, indicating that product variations are displayed individually as separate, simple products on product archive pages. The fact that we label it as Beta implies that this option may encounter conflicts. Hence, you are experiencing an abundance of products found after a successful search -> [https://prnt.sc/zdhOxJUtoD-x]. Disabling this option would result in the same number of Ajax search results compared to page results -> [https://prnt.sc/XSEXDS8-4ogb].

In the header search settings, you have the “Search product variations” option disabled, meaning that the number of variable products (not variations) displayed in Ajax search results is currently 5 items for the search term “usb” -> [https://prnt.sc/rxn4MIUJUwH-].

Once we activate the “Search product variations” option in header search settings but deactivate the “Variations as simple products (beta)” option, you can observe that the results for the search term “usb” are now accurate -> [https://prnt.sc/HzCQcQBVI9Ff]. It appears that these options conflict in the code.

Additionally, we noticed that the count displayed next to the product title is slightly incorrect (currently displaying 12 products while WooCommerce indicates 13 as the total of all items displayed on the page) -> [https://prnt.sc/VABE2DzwRizd]. As a workaround for this issue, we suggest hiding the product count on the search results page using the following custom CSS:

.search-results .content-page .products-title span:first-child:not(:only-child) {
    display: none;
}

To summarize, the solutions we implemented for you are as follows:
1. Activated the “Search product variations” option in header search settings.
2. Deactivated “Variations as simple products (beta)” in WooCommerce -> Shop -> Products Design.
3. Added custom CSS to your Theme Options -> Theme Custom CSS -> Global CSS -> [Screenshot](https://prnt.sc/0vlNHOX2U7At).

The results for searching the test word “usb” are now accurate: [Ajax search](https://prnt.sc/VpuLbCAADujm) + [Search page](https://prnt.sc/TS56PldGmWig).

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your request.

For your needs, you may consider utilizing the General Tabs element, which can be found at the following link: https://xstore.8theme.com/elementor/demos/minimal-fashion02/general-tabs-element/. Please note that in this instance, the content will consist of static blocks or templates.

Alternatively, you may explore the Ajax Products Tabs element available here: https://xstore.8theme.com/elementor/demos/minimal-fashion02/ajax-products-tabs-element/. It is important to mention that this option does not include product filters.

Should you require further assistance or have any additional questions, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

1/ Please downgrade PHP version to 8.1.

2/ Solve this problem from plugin or disable the plugin – https://prnt.sc/aOpocAmg58Cg

Once these steps have been completed, please inform us so that we may proceed accordingly.

Please be informed that the Shop page serves as an archive page for products and, as such, is not editable via Elementor by default. Any available configurations can be adjusted within the Theme Options.

Should you wish to utilize Elementor for your Shop page, we kindly direct you to the following instructional article: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/. This guide will assist you in creating a custom layout from the ground up and configuring it for all product archives, including the shop, product categories, and more.

Kind Regards,
8theme team

Hello,

We appreciate your prompt response.

We kindly request that you arrange for the downgrade of the PHP version to either 8.0 or 8.1. Your hosting service provider should be able to assist you with this process.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us. We hope this message finds you in good health and spirits.

We understand that you wish to add a custom field to your product page and have encountered compatibility issues with the Advanced Product Fields for WooCommerce plugin.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support. Because of this, we apologize for any inconvenience this may cause and regret to inform you that we do not have an immediate solution to offer at this time, nor can we undertake the additional customization required.

We sincerely hope for your understanding in this matter and remain at your disposal should you have any further questions or concerns.

Best Regards,
8Theme’s Team

Hello, Azeddine,

Thank you for reaching out to us with your concern. We are sorry to hear that you are experiencing difficulties with the quick view feature on your website using the XStore theme.

We understand how important it is for your customers to have a seamless shopping experience, and we are here to help you resolve this issue promptly.

Please check the Private Content area.

Best Regards,
8Theme’s Team

Hello, Azeddine,

We appreciate your prompt response.

Please be advised that we have not conducted official compatibility testing of the Enable Media Replace plugin with our theme. Consequently, we are unable to guarantee its functionality when used in conjunction with our product.

To assist you further, we kindly request that you provide us with a video recording that demonstrates the specific issue you are encountering with the replacement of icons and the lack of these changes being reflected on the frontend.

Additionally, please provide a detailed description of your intended outcome. This information will enable us to better understand your needs and suggest potential solutions.

For the convenience of our support team, we would appreciate it if you could address separate issues in distinct threads.

We look forward to your cooperation and are here to support you every step of the way.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

We’ve deleted this code:

.header-main-menu.et_element-top-level .menu>li>a:hover, .header-main-menu.et_element-top-level .menu>.current-menu-item>a, .header-main-menu.et_element-top-level.menu-items-custom .menu>li>a:hover, .header-main-menu.et_element-top-level.menu-items-custom .menu>.current-menu-item>a {
    color: #fff;
}

from Theme Options > Theme Custom CSS > Global.

Best Regards,
8Theme’s Team

Hello, Qilah,

Could you please inform us of the specific changes you made to the website prior to the emergence of the issue you are currently experiencing?

We recommend that you update your plugins as a preliminary step. Following this update, we kindly ask you to temporarily deactivate any third-party plugins to ascertain whether the problem might be attributable to one of them.

Should you require any further assistance or have additional questions, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, Patrickjanko,

We use wp_is_mobile() wordpress function for detecting if customer comes from mobile device – https://developer.wordpress.org/reference/functions/wp_is_mobile/

Kind Regards,
8theme team

Hello, Duarte,

We appreciate your prompt response.

We kindly request that you provide us with temporary FTP access (FTP host, FTP username, FTP password, FTP port, and FTP encryption type). If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Arnan,

Thank you for getting in touch with us.

1/ Please update the theme – https://prnt.sc/aPDdGOfzdLIp https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

2/ Downgrade PHP version to 8.0 or 8.1.

3/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

4/ We kindly request that you provide us with temporary FTP access (FTP host, FTP username, FTP password, FTP port, and FTP encryption type). If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best Regards,
8Theme’s Team