Hello, Adam,

We appreciate your prompt response.

Unfortunately, the access you have granted does not allow us to review all the necessary settings.

We kindly request that you navigate to Static Blocks, select the ‘Heading for Shop’, and proceed to edit it using Elementor. Should this not address your needs, we would appreciate it if you could assign the administrator role to the user credentials you have shared with us.

Best Regards,
The 8Theme Team

Hello,

Thank you for contacting us and for using XStore.

The problem is caused by a 3rd-party plugin. We’ve disabled some plugins. Please check now.

Kind Regards,
8theme team

Hello, Jaguhere,

We’ve imported the demo on your site. Please check.

Best Regards,
The 8Theme Team

Hello, Atipikall,

Thank you for contacting us and for using XStore.

We would like to inquire if your local hosting service offers the capability to generate a live URL for your site, similar to the service found at https://localwp.com/live-links/. If this feature is available to you, could you please provide us with URL of your site?

Could you provide some screenshots for a better understanding of your request?

Best Regards,
8Theme’s Team

Hello, Jonas,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To assist you further, we kindly request that you review the following article: https://www.8theme.com/documentation/docs/how-to-add-an-image-for-a-menu-item/.

Additionally, please provide us with temporary wp-admin access credentials. This will enable us to examine your settings and offer the necessary support.

Best Regards,
8Theme’s Team

Hello, Jaguhere,

We appreciate your prompt response.

1/ Please downgrade PHP version to 8.1.

2/ Contact your hosting provider and ask to fix Mixed Content errors https://prnt.sc/3DI994ZhZG5v

Best Regards,
The 8Theme Team

Hello, Alex011,

We appreciate your prompt response.

We’ve checked the page and see 40 products, not more. Please describe in more detail the issue and the desired result.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Adam,

Thank you for reaching out to us with your query.

Kindly furnish us with temporary wp-admin credentials.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
The 8Theme Team

Hello, Jaguhere,

Thank you for reaching out to us with your concern.

Kindly furnish us with temporary wp-admin credentials to enable us to investigate the issue thoroughly.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
The 8Theme Team

Hello, Mike Papadakis,

Thank you for getting in touch with us.

We suggest that you reach out to your hosting provider for further assistance and inquire about checking the server error log for any potential insights.

Let us know results.

Best Regards,
8Theme’s Team

Hello,

We have noticed that the recommended action to downgrade your PHP version has not yet been implemented. PHP version may be not reason for the problem right now, but not plugins and themes are compatible with 8.3 version so other problems may occur.

We’ve tested how pages, like Shop, works when default WooCommerce theme – Storefront is activated, and there is the same problem with permalinks. This mean the problem you face is independent of our theme, and we would recommend you to contact support of WooCommerce to solve it https://wordpress.org/support/plugin/woocommerce/

Thank you for your understanding and cooperation.

Kind Regards,
8theme team

Hello, Valentin,

We can confirm that your request is accurate. Consequently, we require the URLs for each page where you wish to have the sidebar disabled. Would you be so kind as to furnish us with the complete list of URLs at your earliest convenience?

Best Regards,
8Theme’s Team

Hello, Valentin,

We appreciate your prompt response.

Please try to add the next code in Theme Options > Theme custom CSS > Global:

.term-90 .sidebar {
    display:none;
}
.term-90 .main-products-loop {
    width: 100% !important;
    left: 0px;
}

Best Regards,
8Theme’s Team

Hello, Smalameri,

Thank you for reaching out to us with your request. We understand that you would like to reduce the size of the icon along with the accompanying text as displayed in the image you’ve referenced.

Please add the next code in Theme Options > Theme Custom CSS > Global:

.et-mobile-panel .et_column>a .et_b-icon {
    font-size: 14px;
}
.et-mobile-panel .et_column>a .et_b-icon+span {
    font-size: 14px;
}

Best Regards,
8Theme’s Team

Hello, Allen,

Thank you for reaching out to us with your concern regarding the image clarity on your website.

To address this issue, we kindly ask you to review the following article, which provides detailed guidance on managing product images: https://www.8theme.com/documentation/xstore/woocommerce/product-images/

Based on the screenshots you have provided, it appears that you need to configure the thumbnail width to 380px. This setting can be adjusted by navigating to Appearance > Customize > WooCommerce > Product Images in your website’s dashboard. Once you have made this change, please proceed to regenerate the thumbnails using the appropriate plugin.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team