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Import demos problem, core update problem

This topic has 10 replies, 2 voices, and was last updated 1 months, 3 weeks ago ago by Rose Tyler

Peter

Participant

March 11, 2024 at 09:08

Hi,
I have a fresh install of your template.
I activated the template, but it is a test domain and there is a problem.
How should I prepare a website if there is such a problem? Why did you change it so strangely?
I can’t import the template correctly, I can’t update the core.

Files is visible for topic creator and
support staff only.

#386314 Copied Theme version: 9.2.9

9 Answers

Rose Tyler

Support staff

March 11, 2024 at 09:14

Hello, Peter,

Thank you for reaching out to us and for choosing our template for your project.

Please read this article – https://xstore.helpscoutdocs.com/article/181-troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update (reactivate theme, go to Updates > click on Check again to clear cache and you will be able to do updates).
Or download the plugin archive from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#386316 Copied

Peter

Participant

March 11, 2024 at 09:26

What should I choose?

Files is visible for topic creator and
support staff only.

#386319 Copied

Rose Tyler

Support staff

March 11, 2024 at 09:33

Hello, Peter,

Please read this article – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites , and select “staging” for site with “test” in URL.

Best Regards,
8Theme’s Team

#386322 Copied

Peter

Participant

March 11, 2024 at 09:47

I did according to the instructions and the same problem still exists.
Why do I make it so difficult to work on a template? At the beginning there were no such problems. This is getting very annoying.
Why don’t you solve this problem and just refer people to instructions that do nothing.
I don’t have time to “play” with the template. I install, import and continue working, but I’m wasting time on unnecessary things!

#386327 Copied

Rose Tyler

Support staff

March 11, 2024 at 09:51

Hello, Peter,

We appreciate your prompt response.

Please provide us with temporary wp-admin access, and we will resolve this issue for you.

Best Regards,
8Theme’s Team

#386329 Copied

Peter

Participant

March 11, 2024 at 09:55

Please

Please contact administrator
for this information.

#386330 Copied

Rose Tyler

Support staff

March 11, 2024 at 10:07

Hello, Peter,

We’ve updated the theme for you to 9.2.9 version and uploaded video into the Private Content area.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#386334 Copied

Peter

Participant

March 11, 2024 at 10:13

Thank you for your help, but I did the same and it didn’t work. But it happens 🙂

#386336 Copied

Rose Tyler

Support staff

March 11, 2024 at 10:24

Hello, Peter,

You’re welcome!

Best Regards,
8Theme’s Team

#386338 Copied
Tagged: core update, import demos, theme problems, woocommerce issues, woocommerce themes, wordpress, wordpress troubleshooting
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