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Viewing 30 posts - 9,571 through 9,600 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 16:39

    Hello, Jess,

    Thank you for reaching out to us with your queries. We’re here to assist you with each of your concerns.

    1/ Edit attribute https://prnt.sc/C1P-Z5qsUhLM and change the type https://prnt.sc/kueKCp-uubdK

    2/ Theme Options > Single Product Builder > Breadcrumbs and Single Product Builder > Back
    Add To Cart & Quantity.

    3/ WooCommerce > Settings > Accounts & Privacy > XStore “My account” page settings > select “Default”.

    We hope this information helps you resolve the issues you’re facing. If you have any further questions or need additional assistance, please don’t hesitate to get in touch.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 16:32

    Hello, Atipikall,

    Thank you for reaching out to us with your query regarding the styling of the cart modal on your website.

    To customize the appearance of the cart modal, including the hover effect, text size, and other styling elements, you will typically need to apply custom CSS to the specific classes or IDs associated with the modal elements.

    If you are comfortable with CSS, you can add your custom styles by navigating to the theme options or customizer section of your website, where there is often a field to input custom CSS. Alternatively, you can edit the style.css file of your child theme if you are using one.

    If you are not familiar with CSS or would prefer assistance, we would be happy to help you make these changes. Please provide us with the specific details of the styling adjustments you would like to implement.

    Once we have this information, we will guide you through the process or make the necessary changes on your behalf, ensuring that the cart modal looks and functions as you desire.

    Thank you for choosing 8Theme, and we look forward to assisting you further.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 16:28

    Hello, Sweet D,

    Thank you for reaching out to us with your concerns.

    1/ To assist us in comprehending the matter more thoroughly, could you kindly provide a few examples?

    2/ We hope this article will be helpful – https://woo.com/document/email-faq/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 15:57

    Hello, @joebuston,

    You can download Revolution-sliders-from-XStore-Demos.zip from this page – https://www.8theme.com/downloads/

    The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. They are fully functional and should run perfectly.

    The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( https://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives.

    Registration of these plugins is not necessary. They will function perfectly without any need for activation.

    The plugin activation option was added only for those who need to get automatic updates and support directly from plugin developers. If you need this option, you will first need to purchase and register the plugin.

    Unfortunately, if you want to import templates from the Revolution slider template library you need to buy the personal license of the revolution slider. Extra features do not come with the extended license, this is Revolution slider authors rules. We can do nothing with this.

    If you use the bundled version you can use only XStore slider templates that you see on our demos – https://www.8theme.com/downloads/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 15:54

    Hello,

    We appreciate your prompt response.

    The right way in the next:
    – unregister theme on old site;
    – after that you will be able to unregister theme on the new site, so do this;
    – register theme old the old site using the old licence;
    – register theme using new licence on the new site.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 15:52

    Hello, Coffeedog,

    Upon conducting a thorough examination, we have tested your website with the Storefront theme activated. Unfortunately, the issue you reported continues to persist, as evidenced by the screenshot provided here: https://prnt.sc/sO7sB2Iw3mGu.

    This outcome indicates that the XStore theme is not the source of the problem. Consequently, we advise you to seek further assistance from the WooCommerce support team. You can reach out to them via the following link: https://wordpress.org/support/plugin/woocommerce/.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 15:45

    Hello, Weblike PRO,

    Thank you for reaching out to us with your concern regarding the YouTube video background on your homepage. We understand how important it is for your site to display content at its best quality.

    Upon reviewing the information you have provided, it appears that the issue you are experiencing is not related to our theme. To address this matter effectively, we suggest consulting online discussions that may offer insights into similar situations. One such resource can be found at the following link: https://theme.co/forum/t/revolution-slider-blurry-videos/88405/9.

    Additionally, we recommend reaching out directly to the support team of the Slider plugin for specialized assistance. You can contact them through the comments section at: https://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380/comments.

    We trust that these resources will be valuable in resolving the issue at hand. Should you require any further assistance, please do not hesitate to reach out to us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 15:24

    Hello, WayneC,

    Thank you for reaching out to us and for your kind words about our support team. We are always here to ensure you have the best experience with our services.

    1, 3/ Theme Options > WooCommerce (Shop) > Cart/Checkout Layout > change the logo image, or set “Use Header Builder” to On.

    2/ Could you please provide temporary wp-admin access?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 15:20

    Hello, @Kareem,

    1/ https://prnt.sc/cMQ9ryo8LFAy https://xstore.8theme.com/demos/2/organic01/?amp

    2/ Upon reviewing the issue you have encountered, we believe it may be related to your browser’s cache, as our checks indicate that all changes on your site are displaying correctly.
    We suggest using the Clear Cache extension to ensure your browser cache is not interfering with the display of your site. You can find the extension at the following link: https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 15:13

    Hello, Coffeedog,

    1/ We have received the screenshot you provided, which displays errors within the child theme. As this is a theme that you have customized, please be advised that we are not responsible for issues caused by modifications to the child theme’s code.

    2/ Could you please confirm if the issue persists when the parent theme is activated? If there are no issues with the parent theme, it would be necessary for you to implement the required corrections within the child theme. Should the problem remain, we recommend checking for the issue with the Storefront theme (the default WooCommerce theme) activated.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 15:08

    Hello,

    XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code. Should your testing site conform to the pattern specified in our documentation, there is no need to cancel the registration.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 14:59

    Hello,

    1/ https://prnt.sc/S1gnwWTimLDO please try to add this shortcode into the footer [mc4wp_form id=379]

    2.1/ This text comes from WooCommerce plugin https://prnt.sc/YMiKymqyzzKd

    2.2/ Please navigate to XStore > Theme options > Header Builder > Cart > Mini-Cart Promo Message > edit content of Text tab.

    3/ As we can see, search by products works fine – https://prnt.sc/lF7l622ZEDJj

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 13:34

    Hello, Coffeedog,

    Thank you for contacting us and for using XStore.

    1. We regret to inform you that we are unable to establish a connection as the credentials you have provided appear to be incorrect.

    2. To assist us in understanding the issue more clearly, we kindly request that you capture a video demonstrating the problem and share it with us.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 13:30

    Dear @henrik,

    We have thoroughly reviewed the scrolling functionality on your websites, https://www.bursdagutleie.no/kategori/utleie/ and https://www.verktoyutleie.no/produkter/verktoy/, and the scroll operates smoothly. Our testing was conducted from various countries, using different devices and browsers, and we encountered no issues.

    It appears that the problem you reported may be isolated to your experience, which suggests that it is unlikely to affect your clients.

    To enhance your website’s user interface, we recommend considering an alternative pagination style that is available within your Theme Options.

    Should you require any further assistance or have additional questions, please do not hesitate to contact us.

    Kind Regards,
    8theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 13:23

    Hello, TSpinde,

    Thank you for getting in touch with us.

    Fixed (Header Builder > Main menu > Computed box > change any value > Save. Close Theme Options and check the result on frontend, borders should disappear).

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 13:19

    Hello, Rodlens Hora,

    You’re welcome!

    @media only screen and (min-width: 480px) {
        .content-product .star-rating, .etheme-product-grid-item .star-rating {
            margin-right: 5px;
        }
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 11:39

    Hello,

    We appreciate your prompt response.

    1/ We’ve checked the Contact us page on your site and the contact form is visible there. Please check the link in Private Content area.

    2/ To make the Home page content full width, set https://prnt.sc/BnTFfZQ9R2gL

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 10:49

    Hello,

    We appreciate your prompt response.

    We are writing to express our gratitude for your swift response to our previous communication. We kindly request that you assign the administrator role to our user account, as we are currently unable to access your Dashboard.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 10:26

    Hello Sam,

    We hope this message finds you well.

    To proceed with the necessary updates, please replace the following files:
    plugins/et-core-plugin/app/models/customizer/builder/template-parts/header.php
    plugins/et-core-plugin/app/models/customizer/builder/template-parts/product-archive.php
    plugins/et-core-plugin/app/models/customizer/builder/template-parts/product-single.php
    plugins/et-core-plugin/app/traits/base.php

    Additionally, you will need to add the following code to the child theme > functions.php file:

    remove_action( 'etheme-builder-before-header-right-buttons', 'et_builders_YouTube_link', 10 );

    The files have been provided via The Private Content area for your convenience.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 10:23

    Hello,

    We appreciate your prompt response.

    BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
    We’ve edited your message and moved wp-admin access into the Private Content area.

    https://prnt.sc/Lso7rMxk1yOw – we can’t log in. Please check credentials.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 09:05

    Hello, @Kareem,

    Thank you for getting in touch with us.

    We kindly request that you review the information regarding the AMP plugin at the following link: https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/.

    We have noticed that your logo image is not displaying correctly due to Mixed Content issues, as evidenced here: https://prnt.sc/2l43SIIg741U. To resolve this, please contact your hosting provider.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 09:02

    Hello,

    Thank you for getting in touch with us.

    https://gyazo.com/37bf3cbf3c35bebbbfa7d0c548f31b05

    Sorry, but filters can’t be included inside tabs, unfortunately.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 08:44

    Hello, Ryan,

    We regret to inform you that your recent response has left us with some ambiguity. Could you kindly provide a more detailed explanation regarding the specific issue you are encountering at present?

    We appreciate your cooperation and look forward to your clarification.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 08:42

    Hello, Patrickjanko,

    Thank you for reaching out to us with your concerns regarding the WooCommerce translations and tax rate issues.

    1/ The message you’ve encountered, “Note: The translations do not match the template file (.POT). You should sync woocommerce.pot before making any changes,” typically indicates that the translation files you are using are out of sync with the current version of WooCommerce. The .POT file is a template that contains all of the translatable strings from the plugin. When WooCommerce is updated, this file can change, and your translations need to be updated accordingly.

    To resolve this, you should update your translation files. This can usually be done by using a translation plugin or the built-in WordPress language tools to synchronize your translations with the latest .POT file. Here’s a general guide on how to proceed: https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

    2/ We would recommend you to contact support of WooCommerce plugin directly – https://wordpress.org/support/plugin/woocommerce/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 08:39

    Hello, Filmguerilla,

    We appreciate your prompt response.

    Kindly proceed to modify the page content utilizing Elementor and adjust the colors according to your requirements https://prnt.sc/3kyvcU8RS5Lu https://prnt.sc/TRaCfpEAEo1n https://prnt.sc/1cubINWPXyvO

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 08:29

    Hello, Alex011,

    We are pleased to inform you that we have added a download link for the archives to the Private Content area. Alternatively, you may opt to wait for the forthcoming official theme update.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 08:26

    Hello, Rodlens Hora,

    We kindly request that you implement the following custom CSS code:

    .content-product .star-rating {
        display: inline-block;
    }

    Theme Options > Theme custom CSS > Global.

    Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 08:21

    Hello, Adam,

    We appreciate your prompt response.

    Unfortunately, the access you have granted does not allow us to review all the necessary settings.

    We kindly request that you navigate to Static Blocks, select the ‘Heading for Shop’, and proceed to edit it using Elementor. Should this not address your needs, we would appreciate it if you could assign the administrator role to the user credentials you have shared with us.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2024 at 08:17

    Hello,

    Please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: https://prnt.sc/ckhMxl6bm0lT
    – Any email address can be used for the new account, it does not have to be your personal email.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2024 at 18:03

    Hello,

    Thank you for contacting us and for using XStore.

    The problem is caused by a 3rd-party plugin. We’ve disabled some plugins. Please check now.

    Kind Regards,
    8theme team

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Viewing 30 posts - 9,571 through 9,600 (of 68,227 total)
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