Hello,

Thank you for reaching out to us with your inquiry.

To assist you further, we kindly request that you provide us with temporary wp-admin and FTP access credentials.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Valentin,

We have noticed that the FTP directory appears to be empty as shown in the screenshot: https://prnt.sc/Gr1HodKDn7Zh . To proceed further, we kindly ask you to verify the destination folder of our user. If everything seems to be in order on your end, we recommend reaching out to your hosting provider for assistance. It is essential for us to have access to your WordPress installation to continue with our support.

Kind Regards,
8theme team

Hello, Jess,

Thank you for getting in touch with us.

1/ https://prnt.sc/xDkWkJpJsVpn

2/ https://prnt.sc/HFBBFwk_W58c

3/ Appearance > Widgets > Shop sidebar https://prnt.sc/l5cyA_CvVTVT

Best Regards,
8Theme’s Team

Hello, Valentin,

Thank you for getting in touch with us.

To assist you further, we kindly request that you provide us with temporary wp-admin and FTP access credentials. Additionally, could you please elaborate on the specific outcome you are aiming to achieve?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

We kindly request that you grant us access to your account. This will enable us to conduct a thorough investigation of the issue you are experiencing.

Could you please also check how it works from another browser (but not incognito browser window)?

Best Regards,
8Theme’s Team

Hello, Rajib,

Thank you for reaching out to us with your request.

To change the “Buy Now” button text to Bangla, you have already taken a great first step by using the Loco Translate plugin.

Please provide us with temporary wp-admin access, so we can check your settings.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Best Regards,
8Theme’s Team

Hello, Filmguerilla,

We would like to guide you through the process of changing the color of the links in the footer of your website. Please navigate to the following location in your theme’s settings:

1/ Theme Options > Footer > Footer Styling > Links Colors;

2/ Edit Footer static block using Elementor > https://prnt.sc/4R6CtCo6fwxb

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello,

Thank you for getting in touch with us.

We’ve edited the Mobile panel on your site. Please clear cache and check the result.

Kind Regards,
8theme team

Hello, Jonas Westh,

Thank you for reaching out to us and for choosing the XStore theme for your website.

We understand that you wish to set up your site in Danish and have encountered difficulties with the Loco Translate plugin. We are here to assist you in resolving this issue and ensuring that your site is fully translated into Danish.

Please follow this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ or provide us with temporary wp-admin access via the Private Content area.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern regarding the responsive issue on mobile when selecting columns and rows to 1. We appreciate you providing a picture to illustrate the problem you are encountering.

We are pleased to inform you that we have transitioned from the old Products element to a new Products grid on your Home page. We kindly request that you review the updated feature and share your feedback with us.

Should you require any further assistance or have additional concerns, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, Jess,

We appreciate your prompt response.

We’ve change the Breadcrumbs settings for the single product page on your site.

About the Account page, we would recommend you to contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/

We’ve disabled swatches via Theme Options > WooCommerce (Shop) > Shop elements > Variation swatches > Position.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Rodlens Hora,

Please provide temporary FTP access, we will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Kushtia Sweets,

Thank you for reaching out to us with your concern regarding the Google Maps issue on your contact page.

Have you added ApiKey? https://prnt.sc/7fsOKpTM8hSL https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys
https://prnt.sc/neq9s0-FhMhn – http://g.co/dev/maps-no-account

Read more – https://docs.brainstormforce.com/how-to-create-google-api-key-in-order-to-make-the-google-map-element-work/

Best Regards,
8Theme’s Team

Hello, @Daiyaan,

We hope this message finds you well.

We would like to inquire about the specific issue you are encountering. Could you please elaborate on what is not functioning as expected? Additionally, for us to assist you more effectively, we kindly request that you provide us with temporary administrative access to your WordPress site.

You can download Revolution-sliders-from-XStore-Demos.zip from this page – https://www.8theme.com/downloads/

The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. They are fully functional and should run perfectly.

The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( https://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives.

Registration of these plugins is not necessary. They will function perfectly without any need for activation.

The plugin activation option was added only for those who need to get automatic updates and support directly from plugin developers. If you need this option, you will first need to purchase and register the plugin.

Unfortunately, if you want to import templates from the Revolution slider template library you need to buy the personal license of the revolution slider. Extra features do not come with the extended license, this is Revolution slider authors rules. We can do nothing with this.

If you use the bundled version you can use only XStore slider templates that you see on our demos – https://www.8theme.com/downloads/

Kind Regards,
8theme team

Hello, Sweet D,

We hope this message finds you well.

We kindly request that you provide us with FTP access at your earliest convenience. Upon receipt of this information, we will promptly forward your request to our development team for further action.

FTP access (FTP host, FTP username, FTP password, FTP port, and FTP encryption type). If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team