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Viewing 30 posts - 9,001 through 9,030 (of 68,227 total)

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Rose Tyler

Support staff

March 29, 2024 at 10:57

Hello, Ankit Khandelwal,

Thank you for reaching out to us with your request.

Please watch this video – https://youtu.be/JiI6qDaVtY4?feature=shared

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#389064 Copied In reply to: Creation of mega menu alongwith simple pages

Rose Tyler

Support staff

March 29, 2024 at 10:52

Hello, Jade,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#389063 Copied In reply to: Breadcrumbs Header Title’s and Image Issue

Rose Tyler

Support staff

March 29, 2024 at 10:03

Hello, Jade,

Thank you for your cooperation.

Private Content.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#389055 Copied In reply to: Breadcrumbs Header Title’s and Image Issue

Rose Tyler

Support staff

March 29, 2024 at 08:28

Hello, Ajaz,

Please accept my apologies if my response came across as harsh; it was certainly not my intention to cause any offense.

“I cannot see my questions raised prior to today” – could you please provide further clarification? Are you experiencing difficulties accessing the Private Content area, or is there another issue at hand? A more detailed description of the problem would greatly assist us in addressing your concerns promptly and efficiently.

On this page, all your topics are displayed https://www.8theme.com/users/ajaz/topics/ , for example https://www.8theme.com/topic/struggling-to-add-a-spacer-on-my-shop-page-and-product-page/ https://www.8theme.com/topic/struggling-to-add-a-spacer-on-my-shop-page-and-product-page/page/2/ , and here is a video https://gyazo.com/b62e480cd6c47b74d5b3fde1d5c09277
Please record a video from – https://www.8theme.com/topic/struggling-to-add-a-spacer-on-my-shop-page-and-product-page/ , so we can see what exactly is not visible for you and we will fix it.

“Wishlist Icon Removal” – done https://prnt.sc/QkEkeLvzVCkc

Have you changed the temporary wp-admin access? We can’t log in.

“Top Row does not remain Sticky” – please go to Theme Options > Header Builder > Header Sticky > Top Header Sticky > On https://prnt.sc/hzSLLEwO3Q72

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#389043 Copied In reply to: Struggling to add a spacer on my shop page and product page

Rose Tyler

Support staff

March 29, 2024 at 08:12

Hello,

Previously, we had a handful of clients who utilized plugins to convert their images into different formats (avif, webp), and the process was generally satisfactory. However, we must point out that certain formats may not display correctly in emails, as indicated by the resources provided https://prnt.sc/Xu55dSIjLHrV and https://www.caniemail.com/search/?s=avif. Consequently, some customers have had to disable these conversion options.

Regarding the use of “picture”, the matter is somewhat more complex. Our scripts and stylesheets contain specific checks for img tags, and if you opt “convert to picture”, it may not function as intended. Therefore, we will need to address compatibility issues as they arise, based on the client’s feedback, and tackle them in a systematic manner.

Overall, you have the option to enable all features on the staging environment and assess any changes that occur. Then report back to us, and we will determine what may require fixing. We will work together to gradually achieve full compatibility.

Best Regards,
8Theme’s Team

#389038 Copied In reply to: imagify plugin —Next-Gen display option

Rose Tyler

Support staff

March 29, 2024 at 08:07

Hello,

Thank you for reaching out to us with your concern.

Kindly record a video illustrating the problem and the actions you have mentioned, and also provide temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
The 8Theme Team

#389036 Copied In reply to: Cart Total / Details don’t update when user switches between 1x purchase and Subscription purchase

Rose Tyler

Support staff

March 29, 2024 at 07:59

Hello, Jade,

We kindly request that you temporarily disable the two-factor authentication feature https://prnt.sc/gdttB3215AQf

Best Regards,
8Theme’s Team

#389034 Copied In reply to: Breadcrumbs Header Title’s and Image Issue

Rose Tyler

Support staff

March 29, 2024 at 07:58

Hello, Ajaz,

Thank you for reaching out to us with your query regarding the customization of button and font colors on the Shopping Cart Page.

Please try these settings – https://prnt.sc/Stq9VUcYiElL

Best Regards,
8Theme’s Team

#389033 Copied In reply to: Shopping Cart Page: change the button/hover colours, font colour

Rose Tyler

Support staff

March 29, 2024 at 07:56

Hello, Ajaz,

Thank you for getting in touch with us.

Here is just an example of alignment – https://prnt.sc/FMCXSonZi68r ( https://prnt.sc/y-SR83f7kHhg )

We would recommend you replace the Products element on your Home page with Products Carousel or Products Grid.

Kind Regards,
8theme team

#389032 Copied In reply to: Product Images alignment on the homepage

Rose Tyler

Support staff

March 29, 2024 at 07:53

Hello, Ajaz,

Thank you for reaching out to us with your request.

You can achieve the desired result by creating a static block with the desired content and showing it in the Mobile menu via HTML block https://prnt.sc/X_lfsU3G_Qyl https://prnt.sc/xq_oT9xU241X

Best Regards,
8Theme’s Team

#389031 Copied In reply to: Mobile Menu: additional menus beneath current menu
Rose Tyler

Support staff

March 29, 2024 at 07:51
Hello, Fareed Fares,

Thank you for reaching out to us once again. We’re glad to hear that the background color change was successful.

.woocommerce-order-received table thead th, .woocommerce-order-received h5, .woocommerce-order-received h2 { color: blue; } .woocommerce-order-received ul.woocommerce-order-overview li { color: black; } .woocommerce-order-received .elementor-widget-container p { color: black; } .woocommerce-order-received .woocommerce-order-details tfoot th, a { color: red; } .woocommerce-order-received .shop_table .amount, .woocommerce-order-details tfoot td { color: gold; } .woocommerce-order-received .woocommerce-column address { color: red; } .woocommerce-order-received .woocommerce-column p { color: red; }

Best Regards,
8Theme’s Team
#389030 Copied In reply to: how to change color of text colors in order confirmations page
Rose Tyler

Support staff

March 29, 2024 at 07:46

Hello, Henkjan1992,

We appreciate your prompt response.

1/ https://prnt.sc/01JU4wo_JiqN > https://prnt.sc/Rg2gbwBQ4TQ8 https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

2/ Lisences for plugins are not required, please read these articles – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

This is not only our practice but all the theme authors from ThemeForest.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

#389029 Copied In reply to: short code for static block does not work

Rose Tyler

Support staff

March 29, 2024 at 07:10

Hello, Adamb,

1/ Upon reviewing the activity associated with your account, we have not identified any credentials from you.

2/ It appears that the issue may reside with the server, as indicated by the absence of System Information.
Our assessment suggests a 90% likelihood that the access difficulties are due to whitelist parameters or other similar blocks. The remaining 10% could be attributed to various other causes.

To proceed effectively, we require wp-admin and FTP access to further diagnose and resolve the issue.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
8Theme’s Team

#389024 Copied In reply to: I cannot update the theme. It gives me an error code every time.

Rose Tyler

Support staff

March 28, 2024 at 17:01

Hello, Enjin,

We appreciate your prompt response.

We are writing to inform you that the settings for the header builder will cease to function after January 1st, 2025. This means that users will no longer be able to find options for the existing header builder. However, please be assured that websites utilizing the current headers will continue to operate for a transitional period. This measure is to ensure that all our valued customers can smoothly and effortlessly migrate to the new headers without any inconvenience.

We appreciate your understanding and cooperation in this matter. Should you have any questions or require further assistance, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

#388981 Copied In reply to: Questions regarding the future of the ‘old’ header builder.

Rose Tyler

Support staff

March 28, 2024 at 16:46

Hello, Enjin,

Thank you for reaching out to us with your concerns regarding the header builder in our theme options.

We would like to inform you that it will be necessary for the transition to occur, which will subsequently enhance the speed of operation. Additionally, we are currently in the process of creating numerous presets for the header builder, which will soon enable rapid importation.

At this juncture, we recommend experimenting over the next two months and to await the arrival of the new presets.

Best Regards,
8Theme’s Team

#388978 Copied In reply to: Questions regarding the future of the ‘old’ header builder.

Rose Tyler

Support staff

March 28, 2024 at 16:39

Hello, Tonis,

Thank you for reaching out to us with your concern.

Please edit any page using Elementor page builder > go to Site settings > Lightbox > Image Lightbox > disable OR Single Product Builder > Gallery > disable Lightbox. You need to disable one of the mentioned lightboxes.

Kind Regards,
8theme team

#388977 Copied In reply to: Two lightboxes on product detail page after clicking on product image

Rose Tyler

Support staff

March 28, 2024 at 16:33

Hello, Henkjan1992,

Thank you for reaching out to us with your concern.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

Best regards,
The 8Theme Team

#388976 Copied In reply to: short code for static block does not work

Rose Tyler

Support staff

March 28, 2024 at 16:23

Hello, Adamb,

Thank you for contacting us and for using XStore.

For assistance with your inquiry, we kindly ask that you refer to the following article: https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

Should you require any further information or support, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#388974 Copied In reply to: I cannot update the theme. It gives me an error code every time.

Rose Tyler

Support staff

March 28, 2024 at 16:22

Hello, Ajaz,

We kindly request that you submit new topics for each distinct question you may have by visiting our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/. This approach helps us maintain an organized and efficient dialogue, ensuring that each of your inquiries receives the attention it deserves.

It has come to our attention that you may have overlooked our previous responses to your questions, as it appears you have asked them again. We kindly ask that you take a moment to review all our prior communications to you. Please ensure that you do not overlook them, as we strive to provide you with thorough and attentive support.

Kind Regards,
8theme team

#388973 Copied In reply to: Struggling to add a spacer on my shop page and product page
Rose Tyler

Support staff

March 28, 2024 at 16:18
Hello, Ajaz,

Please submit new topics https://www.8theme.com/forums/xstore-wordpress-support-forum/ for different questions.

1/ Wishlist Icon Removal – We asked you to change the Products element, but you ignored this. Please follow our recommendations.

2/ Top Row does not remain Sticky – We would like to inquire if you have attempted the solution we previously provided for the issue where the top row does not remain sticky. Based on our observations, it seems that the solution has not yet been applied.

3/ How to remove the SKU and Category of the product page – In case you do not want to use a single product builder, custom CSS code can be used, for example:

.single-product .product_meta { display: none; }

Kind Regards,
8theme team
#388972 Copied In reply to: Struggling to add a spacer on my shop page and product page
Rose Tyler

Support staff

March 28, 2024 at 16:01

Hello,

“Why did I click Mega Menus empty?” – this is a new feature that is not used on the demo you imported, so it is empty, and this is correct.

“It appears as Your theme does not natively support menus,” – Our theme incorporates a Header Builder feature that enables you to position menus anywhere within the header. As such, there are no settings for ‘Manage Menu Locations’.

Best regards,
The 8Theme Team

#388968 Copied In reply to: The content of the homepage is still the original content and cannot be edited now.

Rose Tyler

Support staff

March 28, 2024 at 15:59

Hello,

We have noticed that the actions taken on your end do not align with the instructions we previously provided https://prnt.sc/eZgEYM7H_MOs

The mega menu displayed in the screenshot you provided is a new feature that was not utilized in the demo you imported. To edit the current menu on your website, please follow the instructions as depicted in the attached screenshot – https://prnt.sc/eZgEYM7H_MOs

Additionally, we recommend reviewing the video tutorials provided to ensure a smooth editing process https://youtu.be/JiI6qDaVtY4?feature=shared https://www.youtube.com/c/8theme/videos

Best regards,
The 8Theme Team

#388967 Copied In reply to: The content of the homepage is still the original content and cannot be edited now.

Rose Tyler

Support staff

March 28, 2024 at 15:38

Hello,

We kindly request that you either record a video of the steps you are taking so that we may provide precise guidance on where to click, or alternatively, grant us temporary wp-admin access. Due to the brevity and lack of clarity in your explanation, we are unable to provide a definitive solution as the issue you describe is not visible to us.

Best regards,
The 8Theme Team

#388962 Copied In reply to: The content of the homepage is still the original content and cannot be edited now.

Rose Tyler

Support staff

March 28, 2024 at 15:04

Hello,

Could you please clarify what you are referring to as empty? We kindly request that you provide a more detailed description of the issue along with any relevant screenshots.

Best regards,
The 8Theme Team

#388960 Copied In reply to: The content of the homepage is still the original content and cannot be edited now.

Rose Tyler

Support staff

March 28, 2024 at 15:02

Hello,

Good day to you!

We kindly request that you provide a visual demonstration of the specific issue you are encountering, as we have numerous styles pertaining to images documented within our theme. This will greatly assist us in identifying and resolving the problem more efficiently.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#388959 Copied In reply to: imagify plugin —Next-Gen display option

Rose Tyler

Support staff

March 28, 2024 at 14:45

Hello,

Thank you for contacting us and for using XStore.

1/ We suggest that you go to Theme Options > Mobile panel > delete all default elements and add new ones from scratch.

2/ We apologize for the inconvenience, but your request is not entirely clear to us. To assist you more effectively, could you kindly provide us with some screenshots? This will enable us to gain a better understanding of your issue.

Kind Regards,
8theme team

#388957 Copied In reply to: Issue with MOBILE PANEL menu: Doesn’t show the custom icon and custom menu

Rose Tyler

Support staff

March 28, 2024 at 14:42

Hello,

Thank you for getting in touch with us.

For the modifications you require, kindly navigate to the ‘Appearance’ section, then select ‘Menus’. From there, you will be able to locate the specific static block that needs editing. Please refer to this screenshot for guidance: https://prnt.sc/estHV4RFA8fw

Best regards,
The 8Theme Team

#388956 Copied In reply to: The content of the homepage is still the original content and cannot be edited now.
Rose Tyler

Support staff

March 28, 2024 at 14:39
Hello,

Good day to you.

Each browser generates its own link so you should google for “chrome amp-validator” => https://prnt.sc/_D8GTySEyBw8
Regarding the AMP Validator Chrome extension, you can find it by visiting the Chrome Web Store and searching for “AMP Validator.” Alternatively, you can use the following link to directly access the extension: [AMP Validator Chrome Extension](https://chrome.google.com/webstore/detail/amp-validator/nmoffdblmcmgeicmolmhobpoocbbmknc)

About HTML,

<div class="etheme-icon-list"> <div class="etheme-icon-list-item" style=" padding: 10px 0; border-bottom: 1px solid #e1e1e1; "> <span class="etheme-icon-list-item-icon" style=" "> <span class="etheme-icon-list-item-icon-inner" style=" color: var(--et_active-color); "> <i aria-hidden="true" class="et-icon et-shop"></i> </span> </span> <span class="etheme-icon-list-item-text"> <b>Pickup:</b> Warehouse, Dammam Branch, Jubail Branch </span> </div> <div class="etheme-icon-list-item elementor-repeater-item-44e6ea8 has-divider" style=" padding: 10px 0; border-bottom: 1px solid #e1e1e1; "> <span class="etheme-icon-list-item-icon"> <span class="etheme-icon-list-item-icon-inner" style=" color: var(--et_active-color); "> <i aria-hidden="true" class="et-icon et-delivery"></i> </span> </span> <span class="etheme-icon-list-item-text"> <b>Delivery:</b> 2-3 Working Days </span> </div> <div class="etheme-icon-list-item elementor-repeater-item-2f59579 has-divider" style=" padding: 10px 0; border-bottom: 1px solid #e1e1e1; "> <span class="etheme-icon-list-item-icon"> <span class="etheme-icon-list-item-icon-inner" style=" color: var(--et_active-color); "> <i aria-hidden="true" class="fas fa-certificate"></i> </span> </span> <span class="etheme-icon-list-item-text"> <b>MTC:</b> Material Test Certificate will be provided with all gears. </span> </div> <div class="etheme-icon-list-item elementor-repeater-item-c9b3b62 has-divider" style=" padding: 10px 0; border-bottom: 1px solid #e1e1e1; "> <span class="etheme-icon-list-item-icon"> <span class="etheme-icon-list-item-icon-inner" style=" color: var(--et_active-color); "> <i aria-hidden="true" class="fas fa-certificate"></i> </span> </span> <span class="etheme-icon-list-item-text"> <b>3rd Party MTC:</b> will be provided on customer demand. </span> </div> <div class="etheme-icon-list-item elementor-repeater-item-4a0a794 has-divider" style=" padding: 10px 0; border-bottom: 1px solid #e1e1e1; "> <span class="etheme-icon-list-item-icon"> <span class="etheme-icon-list-item-icon-inner" style=" color: var(--et_active-color); "> <i aria-hidden="true" class="far fa-credit-card"></i> </span> </span> <span class="etheme-icon-list-item-text"> <b>Payment:</b> Production starts after full payment </span> </div> <div style=" padding: 10px 0; border-bottom: 1px solid #e1e1e1; " class="etheme-icon-list-item elementor-repeater-item-d53ea76 has-divider"> <span class="etheme-icon-list-item-icon"> <span style=" color: var(--et_active-color); " class="etheme-icon-list-item-icon-inner"> <i aria-hidden="true" class="fas fa-clipboard-check"></i> </span> </span> <span class="etheme-icon-list-item-text"> <b>ISO 9001:</b> certified production process with strict quality control measures. </span> </div> <div class="etheme-icon-list-item elementor-repeater-item-26e6eaf" style=" padding: 10px 0; "> <span class="etheme-icon-list-item-icon"> <span class="etheme-icon-list-item-icon-inner" style=" color: var(--et_active-color); "> <i aria-hidden="true" class="far fa-file-alt"></i> </span> </span> <a class="etheme-icon-list-item-text" href="http://www.safeandsecureksa.com"> <b>Return Policy:</b> Please click here to check out "RETURN POLICY" </a> <span class="etheme-icon-list-item-label"> HOT </span> </div> </div>

Best Regards,
8Theme’s Team
#388955 Copied In reply to: please help to Make content in HTML format of static block for amp
Rose Tyler

Support staff

March 28, 2024 at 14:20
Hello,

Thank you for reaching out to us with your query about the Elementor header builder.

Custom CSS code can be added for a section or container, for example:

selector { position: fixed; top: 0; width: 100%; z-index: 3; }

https://prnt.sc/HyE4OAc3HW_d

Best Regards,
8Theme’s Team
#388953 Copied In reply to: Yoga demo – header overlap (elementor builder)
Rose Tyler

Support staff

March 28, 2024 at 13:40

Hello,

Thank you for your cooperation.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#388949 Copied In reply to: Yoga demo – problem with displaying attributes
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Viewing 9,030 results - 9,001 through 9,030 (of 68,227 total)

Viewing 30 posts - 9,001 through 9,030 (of 68,227 total)

← 1 2 3 … 300 301 302 … 2,273 2,274 2,275 →

Forum Replies Created

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