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Viewing 30 posts - 8,851 through 8,880 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2024 at 08:06

    Hello, HAMID,

    We’ve edited the Cart page using Elementor and added the Breadcrumbs element – https://prnt.sc/DJkicyBrjTRN Please edit the settings of it according to your needs.

    Should you require the utilization of the full width for all pages, try to enable this feature through the Theme Options, under the “General” section > Site Width > change 1170px to the max value; Elementor > Site settings > Layout > Content width > https://prnt.sc/rsn-p4fKMQ4N

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2024 at 07:59

    Hello, Francesco,

    Thank you for reaching out to us with your query.

    Kindly attempt to remove the following custom CSS code – https://prnt.sc/9zIIMGihn-6v

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2024 at 07:43

    Hello, Ankit Khandelwal,

    We hope this message finds you well. We understand that you are experiencing difficulty with making design changes to the Slider Revolution, and you would like to remove the wishlist option from mobile views.

    1/ We are pleased to inform you that we have successfully edited the slider and updated the background image, which can be viewed here: https://prnt.sc/BU3z9Y4wFl7v. To further assist you, we recommend that you refer to the Slider Revolution plugin documentation and view the video tutorials available online. These resources should provide comprehensive guidance on how to make the desired changes.

    Should you encounter any specific issues or if there are particular aspects of the slider content that you are unable to alter, please do not hesitate to reach out to us with the details. Our team is here to provide you with the necessary support to resolve these matters.

    2/ To remove Wishlist from the Mobile panel, please go to Theme Options > Mobile panel > sections > remove Wishlist section.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2024 at 07:13

    Hello, Goostaf,

    Thank you for reaching out to us. We appreciate your interest in staying up-to-date with our theme’s latest features and improvements.

    To view all the changes and new features that have been implemented after updating the theme, you can check the theme’s changelog. The changelog provides a detailed list of updates, enhancements, and fixes that have been made in each version of the theme – https://xstore.8theme.com/update-history/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2024 at 07:12

    Hello, Rony,

    Thank you for reaching out to us with your query.

    We appreciate the opportunity to assist you. Please find the information you requested on this screenshot – https://prnt.sc/cWPB_R6j-wC6
    If you have any further questions or need additional assistance, do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2024 at 07:10

    Hello, Aeroengineer54,

    Thank you for reaching out to us with your concern regarding the mobile header display issue.

    We suggest that you turn off the Mobile Content Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

    We trust this will resolve your issue. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Yours sincerely,
    The 8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2024 at 07:08

    Hello, Francesco,

    Thank you for reaching out to us with your query.

    Could you please clarify if you are referring to the form on your homepage? We suggest that you check the settings of the element – https://prnt.sc/eQuFLkOjqvb-

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2024 at 15:57

    Hello, Marquand,

    Could you please provide FTP access?
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2024 at 14:26

    Hello,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2024 at 14:06

    Hello, Marquand,

    We appreciate your prompt response.

    Please set the administrator role for the user and let us know.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2024 at 14:03

    Hello,

    We appreciate your prompt response.

    We’ve edited the page, please check the screenshot in the Private Content area.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2024 at 14:01

    Hello, Wep287,

    You’re welcome!

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2024 at 13:43

    Hello, Marquand,

    Thank you for reaching out to us.

    Please make sure that the Kirki plugin is not activated.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2024 at 13:41

    Hello,

    We have reviewed the screenshot you provided and noticed that it does not display the element title. Additionally, it appears that you are in the process of editing the Home page, which prevents us from verifying the settings.

    To assist you further, may we kindly request that you exit the editor and inform us once this has been done? Alternatively, if you could provide a screenshot where the widget title is clearly visible, it would be greatly appreciated.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2024 at 13:26

    Hello,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2024 at 13:20

    Hello, Daniyal,

    Thank you for reaching out to us with your query regarding the application of badges to your products.

    We kindly ask that you review the following article for initial guidance: https://www.8theme.com/documentation/docs/xstore-badges-on-products/.

    Additionally, we would like to know if you have reached out to the support team for the YITH badge plugin. If so, could you please share any recommendations they have provided that require implementation on our theme’s end to assist you further?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2024 at 13:17

    Hello, David-IU,

    Thank you for reaching out to us with your query regarding the integration of product variations with their own galleries into the Google Merchant Center via Google Listings and Ads.

    We understand the importance of ensuring that all your product variations are accurately represented in the Google Merchant Center. Could you please provide us with additional details on the steps you have taken so far? Have you contacted support for the plugin? What suggestions were provided by the plugin author?
    This will help us understand where the issue might be occurring and guide you through the correct process to ensure that your product variations with unique galleries are submitted successfully.

    Once we have more information, we will be able to offer you a more tailored solution. Please feel free to reply to this message with the requested details at your earliest convenience.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2024 at 13:13

    Hello,

    Upon reviewing the details provided, we concur that the present quantity of options available does not appear to yield the outcome you have referenced. We regret any inconvenience this may cause.
    We would like to invite you to submit a request to our team through the following page: https://www.8theme.com/taskboard/ If the request receives enough votes from other customers, our development team will consider adding it to one of the upcoming updates.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2024 at 12:48

    Hello,

    Thank you for getting in touch with us.

    Edit page content using Elementor > edit settings of an element that was used to show categories and check what settings it allows to set, for example, what categories include or exclude.

    https://xstore.8theme.com/elementor/demos/minimal-fashion02/product-categories-element/https://prnt.sc/ciohP1FTWDrZ

    Edit menu via Appearance > Menus > Screen options > enable product categories and you will be able to find categories on the left side and add them to the menu.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2024 at 12:40

    Hello,

    We appreciate your prompt response.

    We kindly request that you navigate to Theme Options > WooCommerce > Shop Elements > Product Badges and attempt to deactivate the Percentage option.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2024 at 12:15

    Hello,

    Thank you for reaching out to us with your request.

    We would like to inform you that the Sale Label Text can be modified by navigating to the following path in your theme settings: XStore > Theme Options > WooCommerce > Shop Elements > Product Badges.

    If you have any additional questions or if there is anything else we can help you with, please do not hesitate to let us know.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2024 at 12:13

    Hello, Ankit Khandelwal,

    We would like to guide you through the process of hiding the sidebar on the Shop page. Kindly navigate to the Theme Options, then proceed to WooCommerce, followed by Shop, and finally to the Shop page layout. Once there, please adjust the sidebar settings as desired.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2024 at 12:11

    Hello, Ankit Khandelwal,

    Thank you for sharing the video with us. We have reviewed it and can confirm that there are no issues present. We would like to provide further clarification here: when you select ‘Edit Product’ > ‘Elementor Editor’, please note that this function is specifically for editing the Product Description only. This means that only the product description can be modified in this manner, which pertains to the information displayed at this link: https://prnt.sc/SrP_ySh0qVyv.

    For editing other components of the product page, you will need to make those changes through the product editing section available here: https://prnt.sc/rZzuhGk5Ma_B.

    We kindly ask you to read the following article for more detailed guidance on managing products: https://woo.com/document/managing-products/.

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2024 at 12:00

    Hello, Burberi Apparel,

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2024 at 10:37

    Hello, Ankit Khandelwal,

    1/ We kindly request that you provide us with some screenshots or a video to better understand the specific process and result you are referring to.

    2/ Please edit the primary category here – https://prnt.sc/UicbrrbzBbEi

    3/ By default there is no such option. We would recommend you contact WooCommerce plugin about this – https://wordpress.org/support/plugin/woocommerce/

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2024 at 10:09

    Hello, Nebcreative,

    Thank you for getting in touch with us.

    We’ve checked plugins and patcher on your site – https://prnt.sc/N6rnXOCq3G5p https://prnt.sc/30YcXO1-CT4L and we do not see problems.

    We’ve tried to edit the Home page using the backend WPBakery editor and it seems to work fine – https://prnt.sc/Bddz6rjQTeq5
    Please clear the cache and check one more time.

    Describe in more detail what exactly xstore functions do not work.

    You are using a lot of 3rd-party plugins, please test the functionality when plugins, that do not come bundled with the theme, are disabled.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2024 at 09:33

    Hello,

    Thank you for reaching out to us with your concern regarding the Ajax Products Tab element in the XStore theme.

    To assist you effectively, we kindly request that you update the theme and all associated plugins to their latest versions. Following this, please provide us with the URL of the page that contains the Tabs element, as well as temporary administrative access to your WordPress dashboard.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2024 at 08:57

    Hello, Hai,

    Thank you for reaching out to us.

    Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2024 at 08:53
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2024 at 08:39

    Hello, HAMID,

    We appreciate your prompt response.

    1/ We’ve disabled the Header Vertical via Theme Options > Header Builder, because this can’t work correctly with the new Elementor Header Builder.

    2/ https://prnt.sc/T5yUPtOP72B7 Please check the Cart Off-Canvas now.

    3/ https://prnt.sc/QH9n95r2l-lr

    Best Regards,
    8Theme’s Team

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    Viewing 8,880 results - 8,851 through 8,880 (of 68,227 total)
Viewing 30 posts - 8,851 through 8,880 (of 68,227 total)
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