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Loadmore Not loading products from the same category

This topic has 6 replies, 2 voices, and was last updated 1 months ago ago by Rose Tyler

equality

Participant

April 2, 2024 at 08:49

Hi I have added a element of xstore theme called ajax products tab and when i am clicking on the loadmore it fetches the products from random categories and not from the particular tab category for which the loadmore button is clicked

#389628 Copied Theme version: 9.3.2

5 Answers

Rose Tyler

Support staff

April 2, 2024 at 09:33

Hello,

Thank you for reaching out to us with your concern regarding the Ajax Products Tab element in the XStore theme.

To assist you effectively, we kindly request that you update the theme and all associated plugins to their latest versions. Following this, please provide us with the URL of the page that contains the Tabs element, as well as temporary administrative access to your WordPress dashboard.

Best Regards,
8Theme’s Team

#389636 Copied

equality

Participant

April 3, 2024 at 10:55

https://ovolon.gr/
this is the url of the page

Please contact administrator
for this information.

#389821 Copied

Rose Tyler

Support staff

April 3, 2024 at 11:03

Hello,

We appreciate your prompt response.

We kindly request that you verify whether the issue at hand is not a result of interference from a third-party plugin.

Furthermore, we would appreciate it if you could provide us with FTP access to facilitate a more thorough investigation of the matter. To proceed, we require the following information: FTP host, FTP username, FTP password, FTP port, and the type of FTP encryption being used. Should you require any assistance in obtaining these credentials, please do not hesitate to contact your hosting provider, who will be able to assist you in this process.

Best Regards,
8Theme’s Team

#389825 Copied

equality

Participant

April 3, 2024 at 11:09

Hi

Please contact administrator
for this information.

#389826 Copied

Rose Tyler

Support staff

April 3, 2024 at 11:14

Hello,

We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

Thank you for your understanding.

Kind Regards,
8theme team

#389829 Copied
Tagged: fix loadmore wordpress, loadmore category problem, product loading issues, woocommerce product category, woocommerce theme solutions, wordpress woocommerce themes
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