Hello, Fyshlas,

Thank you for getting in touch with us.

Please unregister the old license on your site and register the theme using the new license. After that, try to submit a topic on the support forum.

Best Regards,
The 8Theme Team

Hello, Julian,

We appreciate your prompt response, but we can’t access your site Dashboard – https://prnt.sc/Rt5HXXVEm_Bx Please check and fix it.

Best Regards,
8Theme’s Team

Hello, Julian,

We have conducted a thorough review of our test sites and have not encountered the issue you mentioned. To assist you further, we kindly request that you provide us with temporary administrative access to your WordPress site. Additionally, please include detailed instructions on how we can replicate the problem on our end.

Your cooperation in this matter is greatly appreciated, and we are committed to resolving your concern as promptly as possible.

Best Regards,
8Theme’s Team

Hello, Bistypl,

We have reviewed the matter and determined that the text in question does not originate from our theme. It appears to be associated with a plugin. We kindly suggest identifying the specific plugin responsible for this text. Upon doing so, you may reach out to the plugin’s support team for assistance on how to incorporate additional checkboxes.

Best Regards,
8Theme’s Team

Hello, Ankit Khandelwal,

Our answer was not about Elementor.

You recorded a video about the Slider Revolution.
Revolution-sliders-from-XStore-Demos.zip can be downloaded from this page – https://www.8theme.com/downloads/

Plugin authors may introduce exclusive or just additional features to encourage customers to purchase the plugins directly from them. Unfortunately, this is a situation that affects not only us but all theme authors on the ThemeForest platform.

Unfortunately, if you want to import templates from the Revolution slider template library you need to buy the personal license of the revolution slider. Extra features do not come with the extended license, this is Revolution slider authors rules. We and all theme authors on the ThemeForest platform can do nothing about this.

Best Regards,
8Theme’s Team

Hello, Ankit Khandelwal,

1/ We’ve checked and all works fine https://prnt.sc/g0ybpPKf9zAE Please clear cache of your mobile browser and check one more time from a real mobile device.

2/ Please follow this screenshot https://prnt.sc/BU3z9Y4wFl7v and click on Media library to select the background image.

3/ Read detailed information about bundled plugins here https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Free versions of the WPBakery or Revolution slider or any other premium plugin just does not exist!

We would like to inform you that all premium plugins included with our theme are external products for which we have secured the Extended License, allowing us to incorporate them into our theme. Please note that registration of these plugins is not mandatory, as they are fully operational without activation.

The activation feature within these plugins is designed for customers who wish to receive automatic updates and direct support from the plugin developers. Additionally, plugin authors may introduce exclusive or just additional features to encourage customers to purchase the plugins directly from them. Unfortunately, this is a situation that affects not only us but all theme authors on the ThemeForest platform.

4/ Decrease left & right arrows can be done via settings that are offered by the Slider Revolution plugin – https://www.sliderrevolution.com/manual/activate-and-configure-arrow-navigation/

Best Regards,
8Theme’s Team

Hello, Ankit Khandelwal,

1/ We’ve changed the image on your site, please check now – https://prnt.sc/VuJv0YcxoWd5

2/ https://www.sliderrevolution.com/manual/
https://www.sliderrevolution.com/video-tutorials/
https://www.youtube.com/@SliderRevolution

3/ https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/

4/ Please do not edit elementor page with wpbakery, to prevent problems with the content structure.

Should you have any further inquiries or issues, we encourage you to contact us without hesitation.

Best Regards,
8Theme’s Team

Hello, TheOne,

You can use the license now.

Kind Regards,
8theme team

Hello Ashvin,

Thank you for reaching out to us and for your patience.

We have identified that the issue you are experiencing is due to an incompatibility between the Subscriptio plugin and the most recent version of WooCommerce. Our team will continue to observe the situation closely. Should the plugin’s author fail to resolve this incompatibility, we will consider removing the Subscriptio plugin from the list of plugins bundled with our theme.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, jhawker81,

We appreciate your prompt response.

In this case, please answer to 8theme.dev@gmail.com , because this is another department.

Best Regards,
8Theme’s Team

Hello, Alberto P. ,

Thank you for reaching out to us and for providing a detailed description of the issue you’re experiencing with the mobile menu on your website.

To proceed effectively, we require wp-admin and FTP access to further diagnose and resolve the issue.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
8Theme’s Team

Hello, jhawker81,

Thank you for reaching out to us.

Could you please inform us from which email address you received the communication?

If the matter was initially discussed via email, we kindly request that you continue the correspondence through the same channel. This is because our forum support team and our additional settings team are composed of different members and are different departments.

Best Regards,
8Theme’s Team

Hello, Sethr,

We’ve opened the topic https://www.8theme.com/topic/cart-total-details-dont-update-when-user-switches-between-1x-purchase-and-subscription-purchase/?view=all#post-389284 at your request.
Kindly provide a detailed description of your issue in that thread. Additionally, we would greatly appreciate it if you could enhance your explanation with relevant screenshots or a video. This will significantly facilitate the support process for our team.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query.

It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery and for products.

Also, you can try to use the next custom CSS code:

.main-products-loop .product, .products-loop .product, .carousel-area .product-slide .product {
    display: flex;
    justify-content: center;
}
.products-loop .ajax-content, .products-loop {
    display: flex;
    flex-wrap: wrap;
    flex: 1;
}
.content-product {
    flex-direction: column;
    justify-content: space-between;
    display: flex;
    flex: 1;
}
.content-product .quantity-wrapper {
    margin-right: auto;
    margin-left: auto;
}
.swiper-container {
    display: flex;
    align-items: stretch;
}
.product-slide .product {
    display: flex;
    height: 100%;
}
.swiper-wrapper {
    height: auto;
}

Best Regards,
8Theme’s Team

Hello, Julian,

Thank you for reaching out to us with your request. We would be happy to assist you in changing the format and color of the text for the category name and the price on the product boxes displayed on your website’s homepage.

Please provide some screenshots and describe the desired result in more detail.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team