Hello,

Thank you for reaching out to us.

We can’t log in using the credentials you provided – https://prnt.sc/X50Z_i3wGKxg

Additionally, please note that if the product description was edited using the Elementor plugin, this editor automatically becomes assigned to the content. As a result, any further modifications can only be made using Elementor. This behavior is not related to our theme.

Should you require any other assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Unfortunately, there is no option to display the “Buy Now” button alongside the “Add to Cart” button on the product grid.

Please read these articles – https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/
https://www.8theme.com/documentation/xstore/support/how-to-submit-a-request-for-adding-a-new-setting-or-functionality/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Do you want to change the email for your account on our site? https://www.8theme.com/account-user/?user_id=34920

Best regards,
8Theme’s Team

Hello, Abdul Moiz,

Thank you for reaching out to us.

Once your support period expires, you will still be able to add a staging URL. However, please note that access to technical assistance and further support-related services will require an active support.

Should you have any further questions, feel free to ask.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, Saluja Shoes,

We’ve disabled the header overlap https://prnt.sc/sch9uVTh1fiY Please check the result.

Best Regards,
8Theme’s Team

Hello, Melanie Moutarde,

https://prnt.sc/imQzJiIfCajt – a specific static block has been selected. This means that each product can have a different static block. You can create as many static blocks as needed https://prnt.sc/oKVyaQG08la5 and assign them in the product settings accordingly.

If you have any questions, please feel free to reach out.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

Please provide URLs of pages where the UPPERCASE option doesn’t work for products.

Best Regards,
8Theme’s Team

Hello, Melanie Moutarde,

Thank you for reaching out to us.

1/ Delete or change this code – https://prnt.sc/JTl090Gsbv3R

2/ https://prnt.sc/0HEFwW2ITw48

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

The theme core plugin file is typically included in the full theme package available on ThemeForest. Please ensure that you have downloaded the complete package from your ThemeForest account and then watch this video – https://fex.net/s/btvlona

Best Regards,
8Theme’s Team

Hello, Juergen,

Please update the Core plugin – https://prnt.sc/USHBgjEqDdUZ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

When we go to XStore Builders > Single Product Builder via Elementor > all templates are not applied – https://prnt.sc/_YAlgck5psAY Please provide a screenshot or URL of your template.

Best regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

Could you please provide a link to the page where the mentioned buttons are not visible? This will help us assist you more effectively.

Best regards,
8Theme’s Team