Hello,

Thank you for reaching out to us.

We can’t open your site – https://prnt.sc/ogx2ulVeOfUF https://prnt.sc/7i4W5ixiUt8r Please contact your hosting provider to solve this.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We are sorry to hear that you are not satisfied. However, we are unable to reproduce the issue on our end. Unfortunately, if the issue is not visible, we are unable to fix it.

Best regards,
8Theme Team

Hello, Juergen,

We kindly recommend creating separate topics for different questions to ensure clarity and efficiency in addressing your concerns.

1/ All available settings can be found in the Single Product Builder.

2/ Please provide the URL of product from your screenshot.

3/ Single Product Builder > Tabs > disable unrequired tab.

4/ Header Builder > Cart > Show Linked Products (off-canvas).

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please provide some screenhots and links for a better understanding your request.

Best regards,
8Theme’s Team

Hello, Smartlix,

Thank you for reaching out to us.

Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

This is shown https://prnt.sc/1bGgNkVaSXIY because the Cart and Checkout pages use Elementor instead of default shortcodes. You may simply disregard this notification.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ Please read this article – https://www.8theme.com/documentation/xstore/menu-set-up/how-to-add-an-image-for-a-menu-item/

2/ Edit product description using Elementor > settings of elements > https://prnt.sc/kvuaU6j6Y2iM https://prnt.sc/PKNopY9qndzq

Warm Regards,
The 8Theme Team

Hello, Saluja Shoes,

Fixed.

Best regards,
8Theme’s Team

Hello, Terpsauce,

Thank you for reaching out to us.

Archive products builder > edit template > settings of products element > enable desired information.

Could you please provide temporary wp-admin access? We need to check your settings.

Best Regards,
8Theme’s Team

Hello, Saluja Shoes,

It appears that the issue was caused by the activation of third-party plugins before the import process.

We have manually imported the content for the affected pages. Kindly review the results and proceed with your work on the website.

Best regards,
8Theme’s Team

Hello,

Thank you for your kind words! We truly appreciate your feedback and are always happy to assist you. If you need any further support, please don’t hesitate to reach out.

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

1/ Please try to edit the header now.

2/ Please provide the URL of page where the mentioned banner is visible.

Best regards,
8Theme’s Team

Hello, Erica,

Thank you for reaching out to us. We truly appreciate your patience, and we are happy to assist you with your inquiries in a clear and simple manner.

Below are the answers to your questions:

1/ “Do you need these plugins with XStore? Are they compatible?”
– XStore is a highly optimized theme that already includes many built-in features, so some of these plugins may not be necessary.
Here you can find a list of required plugins https://www.8theme.com/documentation/xstore/plugins/included-plugins/ Recommended plugins and plugins from your list are not obligatory but can be used depending on your needs.

Potential Compatibility Issues: SeedProd Pro (as XStore has its own page builder options) and some automation tools may require additional configuration to work smoothly.

2/ “Which security and backup solution is best for an XStore eCommerce website?”
– For security, you can use Wordfence Security to protect your website from threats.
– For backups, UpdraftPlus or All-in-One WP Migration are excellent choices to ensure your data is safe. Read more – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

3/ “What is included in the XStore Theme Setup service?”
– The Store Theme Setup service includes the installation of the theme, demo content import, and basic configuration to match the demo layout.
– Yes, you can choose what to install based on your needs.
– If you would like to discuss your options before purchasing this service, you can contact our team by email (added in the Private Content area).

We hope this information is helpful.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, please provide us with FTP access.
https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

We have attempted to replicate your actions but were unable to identify any issues. Kindly review the video we have attached in the private content area for further clarification.

What browser do you use? What device?

Best regards,
8Theme’s Team

Hello,

Response times may vary, so please be patient.

Private Content

Best regards,
8Theme’s Team