Hello, Mukhtar Ahmad,

Please check now https://prnt.sc/jUoG9u2AlDr4

Best Regards,
8Theme’s Team

Hello, FPA,

Please check this video – https://gyazo.com/8408c436c39e875ef5d76b6824dd22bd

Regarding your inquiry about security vulnerabilities in the XSTORE CORE plugin, we have addressed and resolved these issues in the Version 9.3.9 / Core plugin 5.3.9 (Security Update) https://xstore.8theme.com/update-history/. For more details, please read our response here: [Security Update on XSTORE CORE] https://www.8theme.com/topic/urgent-vulnerability-in-xstore-is-it-solved/#post-396635

Best regards,
8Theme’s Team

Hello, Sera,

Thank you for getting in touch with us.

1/ We are writing to inform you about an issue related to the usage of your XStore theme license in accordance with Envato’s license policy.

As per Envato’s terms and conditions, 1 license of the XStore theme can be used exclusively for 1 live, active project. This means that each project, website, or domain requires its own unique license. Using a single license for multiple projects or domains violates the license agreement and may result in restrictions on future updates, support, and other services associated with the theme.

We kindly request you to verify your usage and ensure compliance with the licensing policy.
Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

2/ Please note that we do not guarantee full compatibility of our theme with all third-party plugins, nor can we provide support for such plugins. In some cases, additional customization of either the theme or the plugin may be required to ensure they work together. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our standard support.
We would recommend you contact support of the mentioned WooCommerce and Customily plugins.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

The issue you are experiencing with the “View More” button resulting in a 500 error could be caused by various factors, such as server configuration, plugin conflicts, or theme-related issues.

To assist you better, we kindly ask you to check the following:
– Ensure that all plugins and the theme are updated to their latest versions.

– Check the server error logs for more details on the specific cause of the error.

– We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

– If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best Regards,
8Theme’s Team

Hello, Saluja Shoes,

We’ve edited the slider for you and removed the video you mentioned. Please clear cache and check the result.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We recommend executing the import on a clear WordPress installation. You can accomplish this by using the WordPress Database Reset plugin, which can be found at https://wordpress.org/plugins/wordpress-database-reset/. This plugin enables you to erase all existing content and install a fresh version.

At first glance, it appears that third-party plugins were already activated on the website before the demo content was imported. Additionally, the images seem to have already been present in the media library, which may have caused some mess as a result.

You can do the next: delete demo content https://prnt.sc/VHVfYxWGsdwr > disable all plugins > run the import and only required plugins will be installed together with the demo content.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme Team

Hello, Mukhtar Ahmad,

We appreciate your prompt response.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

XStore Builders > Archive products via Elementor > edit template > edit settings or products – https://prnt.sc/W17z2SAAVZFD , and you can do the same while editing Home page using Elementor > https://prnt.sc/IN0fdvhkEG5k https://prnt.sc/oXWeDnnJTig_

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello,

We sincerely appreciate your feedback. We are pleased to hear that the issue has been resolved. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme’s Team

Hello, Benz,

Thank you for reaching out to us.

Please try to use this custom CSS code:

#sales-booster-popup {
    width: 300px;
}
#sales-booster-popup .sales-booster-popup-inner {
    padding: 15px !important;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best regards,
8Theme’s Team

Hello, Melanie Moutarde,

We appreciate your prompt response.

Private Content

Best regards,
8Theme’s Team

Hello,

Please check now – https://prnt.sc/YbkeKs_3_icg

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

Your site is under maintenance mode, so we can’t check it.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

1/ Please update the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and Core plugin https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If this doesn’t help, provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, Brunos,

Thank you for reaching out to us.

1/ Theme Options > Woocommerce (Shop) > Wishlist and Compare settings.
2/ Header Builder via Elementor > edit templates.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ Please update the theme and Core plugin https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Do the same test for the default WooCommerce theme – Storefront. The issue may not be related to the XStore theme.

Let us know the results.

Warm Regards,
The 8Theme Team