Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Additionally, please disable CDN temporarily to enable the uncached site version to be seen.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
8Theme’s Team

Hello, Mohsin Vahora,

We appreciate your prompt response.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

https://prnt.sc/6L-Tk5cjMfFi – please provide the correct credentials.

Best regards,
8Theme’s Team

Hello, Benz,

We appreciate your prompt response.

We have reviewed the functionality of the sticky header by accessing the website using the credentials you provided. However, we were unable to detect any issues.

Kindly check the matter on your end using the same credentials and let us know if you need any further assistance.

Private Content

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

We’ve changed the email at your request.

Best regards,
8Theme’s Team

Hello, Mohsin Vahora,

Thank you for reaching out to us.

Could you provide some screenshots or analytics of CPU usage?

Please read the conversation on this topic – https://www.8theme.com/topic/high-usage-cpu/ and follow the recommendations from there first.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We appreciate your efforts in trying to adjust the sticky menu background. To achieve a white background for the sticky menu, please ensure that the appropriate settings are configured in Header Builder via Elementor > edit template > https://prnt.sc/57z4vUrv3DT7 > https://prnt.sc/BSByxdXPDW1Z

Best regards,
8Theme’s Team

Hello,

XStore builders > Archive products builder > edit template > https://prnt.sc/mO2Wq_i52Bo5
Please clear CDN cache and check the result.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We can’t log in using the credentials you provided – https://prnt.sc/X50Z_i3wGKxg

Additionally, please note that if the product description was edited using the Elementor plugin, this editor automatically becomes assigned to the content. As a result, any further modifications can only be made using Elementor. This behavior is not related to our theme.

Should you require any other assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Unfortunately, there is no option to display the “Buy Now” button alongside the “Add to Cart” button on the product grid.

Please read these articles – https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/
https://www.8theme.com/documentation/xstore/support/how-to-submit-a-request-for-adding-a-new-setting-or-functionality/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Do you want to change the email for your account on our site? https://www.8theme.com/account-user/?user_id=34920

Best regards,
8Theme’s Team

Hello, Abdul Moiz,

Thank you for reaching out to us.

Once your support period expires, you will still be able to add a staging URL. However, please note that access to technical assistance and further support-related services will require an active support.

Should you have any further questions, feel free to ask.

Best regards,
8Theme’s Team