Page 27 – 8theme.com

Forum Replies Created

Viewing 30 posts - 781 through 810 (of 68,224 total)

← 1 2 3 … 26 27 28 … 2,273 2,274 2,275 →

Rose Tyler

Support staff

March 1, 2025 at 09:14

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#435832 Copied In reply to: translating a sales poster to arabic problem

Rose Tyler

Support staff

March 1, 2025 at 09:13

Hello, Saluja Shoes,

We’ve edited the slider for you and removed the video you mentioned. Please clear cache and check the result.

Best regards,
8Theme’s Team

#435831 Copied In reply to: XStore WordPress WooCommerce Theme Demo not working?

Rose Tyler

Support staff

March 1, 2025 at 09:06

Hello,

We appreciate your prompt response.

XStore Builders > Single Product Builder > edit template > add desired elements – https://prnt.sc/dpwY_CaX_hIx

Best regards,
8Theme Team

#435830 Copied In reply to: Header and banner wont work?How can i solve it

Rose Tyler

Support staff

March 1, 2025 at 08:32

Hello,

Thank you for reaching out to us.

We recommend executing the import on a clear WordPress installation. You can accomplish this by using the WordPress Database Reset plugin, which can be found at https://wordpress.org/plugins/wordpress-database-reset/. This plugin enables you to erase all existing content and install a fresh version.

At first glance, it appears that third-party plugins were already activated on the website before the demo content was imported. Additionally, the images seem to have already been present in the media library, which may have caused some mess as a result.

You can do the next: delete demo content https://prnt.sc/VHVfYxWGsdwr > disable all plugins > run the import and only required plugins will be installed together with the demo content.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme Team

#435824 Copied In reply to: theme is wrongly picture is wrongly tks

Rose Tyler

Support staff

March 1, 2025 at 08:26

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Additionally, please disable CDN temporarily to enable the uncached site version to be seen.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
8Theme’s Team

#435823 Copied In reply to: Shop page pagination doesn’t work, next products doesnt load

Rose Tyler

Support staff

March 1, 2025 at 08:05

Hello, Mukhtar Ahmad,

We appreciate your prompt response.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

XStore Builders > Archive products via Elementor > edit template > edit settings or products – https://prnt.sc/W17z2SAAVZFD , and you can do the same while editing Home page using Elementor > https://prnt.sc/IN0fdvhkEG5k https://prnt.sc/oXWeDnnJTig_

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

#435821 Copied In reply to: I want to change the appearance of the product card on product archive page

Rose Tyler

Support staff

March 1, 2025 at 07:59

Hello, Mohsin Vahora,

We appreciate your prompt response.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#435820 Copied In reply to: Theme using my all server resources that cuase website go down

Rose Tyler

Support staff

March 1, 2025 at 07:58

Hello,

We sincerely appreciate your feedback. We are pleased to hear that the issue has been resolved. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme’s Team

#435819 Copied In reply to: Problem with Sticky Header is not working properly

Rose Tyler

Support staff

February 28, 2025 at 18:52

Hello,

We appreciate your prompt response.

https://prnt.sc/6L-Tk5cjMfFi – please provide the correct credentials.

Best regards,
8Theme’s Team

#435805 Copied In reply to: High-Quality Images Losing Sharpness and Detail When Rendered on Page in Xstore Theme
Rose Tyler

Support staff

February 28, 2025 at 18:40
Hello, Benz,

Thank you for reaching out to us.

Please try to use this custom CSS code:

#sales-booster-popup { width: 300px; } #sales-booster-popup .sales-booster-popup-inner { padding: 15px !important; }

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best regards,
8Theme’s Team
#435802 Copied In reply to: Customizing Fake Sales Booster pop-up with CSS
Rose Tyler

Support staff

February 28, 2025 at 18:35

Hello, Benz,

We appreciate your prompt response.

We have reviewed the functionality of the sticky header by accessing the website using the credentials you provided. However, we were unable to detect any issues.

Kindly check the matter on your end using the same credentials and let us know if you need any further assistance.

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#435800 Copied In reply to: Problem with Sticky Header is not working properly

Rose Tyler

Support staff

February 28, 2025 at 18:20

Hello, Melanie Moutarde,

We appreciate your prompt response.

Private Content

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#435795 Copied In reply to: How does this block work, I would like it to be different on every product

Rose Tyler

Support staff

February 28, 2025 at 18:11

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#435793 Copied In reply to: I want to change the appearance of the product card on product archive page

Rose Tyler

Support staff

February 28, 2025 at 18:11

Hello,

Please check now – https://prnt.sc/YbkeKs_3_icg

Best Regards,
8Theme’s Team

#435792 Copied In reply to: My site isn´t loading on mobile, recieve a blank page.

Rose Tyler

Support staff

February 28, 2025 at 17:10

Hello,

We’ve changed the email at your request.

Best regards,
8Theme’s Team

#435782 Copied In reply to: Change our email address to our company official email

Rose Tyler

Support staff

February 28, 2025 at 17:08

Hello,

Thank you for contacting us and for using XStore.

Your site is under maintenance mode, so we can’t check it.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#435781 Copied In reply to: Problem with Sticky Header is not working properly

Rose Tyler

Support staff

February 28, 2025 at 15:49

Hello, Mohsin Vahora,

Thank you for reaching out to us.

Could you provide some screenshots or analytics of CPU usage?

Please read the conversation on this topic – https://www.8theme.com/topic/high-usage-cpu/ and follow the recommendations from there first.

Best regards,
8Theme’s Team

#435774 Copied In reply to: Theme using my all server resources that cuase website go down

Rose Tyler

Support staff

February 28, 2025 at 15:47

Hello,

1/ Please update the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and Core plugin https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If this doesn’t help, provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#435773 Copied In reply to: Variation swatches not working for color type

Rose Tyler

Support staff

February 28, 2025 at 15:43

Hello,

Thank you for reaching out to us.

We appreciate your efforts in trying to adjust the sticky menu background. To achieve a white background for the sticky menu, please ensure that the appropriate settings are configured in Header Builder via Elementor > edit template > https://prnt.sc/57z4vUrv3DT7 > https://prnt.sc/BSByxdXPDW1Z

Best regards,
8Theme’s Team

#435770 Copied In reply to: Menu sticky keep being transparent no matter what i do

Rose Tyler

Support staff

February 28, 2025 at 15:32

Hello, Brunos,

Thank you for reaching out to us.

1/ Theme Options > Woocommerce (Shop) > Wishlist and Compare settings.
2/ Header Builder via Elementor > edit templates.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#435768 Copied In reply to: How to turn off / disable Wishlist and Compare options?

Rose Tyler

Support staff

February 28, 2025 at 13:45

Hello,

XStore builders > Archive products builder > edit template > https://prnt.sc/mO2Wq_i52Bo5
Please clear CDN cache and check the result.

Best Regards,
8Theme’s Team

#435762 Copied In reply to: My site isn´t loading on mobile, recieve a blank page.

Rose Tyler

Support staff

February 28, 2025 at 13:40

Hello,

Thank you for reaching out to us.

1/ Please update the theme and Core plugin https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Do the same test for the default WooCommerce theme – Storefront. The issue may not be related to the XStore theme.

Let us know the results.

Warm Regards,
The 8Theme Team

#435761 Copied In reply to: System-based solution – product’s attributes

Rose Tyler

Support staff

February 28, 2025 at 13:05

Hello,

Thank you for reaching out to us.

We can’t log in using the credentials you provided – https://prnt.sc/X50Z_i3wGKxg

Additionally, please note that if the product description was edited using the Elementor plugin, this editor automatically becomes assigned to the content. As a result, any further modifications can only be made using Elementor. This behavior is not related to our theme.

Should you require any other assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#435760 Copied In reply to: Changes do not appear live after saving
Rose Tyler

Support staff

February 28, 2025 at 13:00
Hello,

Thank you for reaching out to us.

1. Please read this topic – https://www.8theme.com/topic/login-by-facebook-and-google-not-visible-in-checkout-page/#post-272308

2. Custom CSS code can be used to change the styling of Google and Facebook login buttons, for example:

.et-google-login-button { background-color: red; } .et-google-login-button:hover, .et-google-login-button:hover:focus { background-color: red; } .et-facebook-login-button { background-color: red; } .et-facebook-login-button:hover, .et-facebook-login-button:hover:focus { background-color: red; } button.show-password-input, .woocommerce-form-login br { display: none; }

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best Regards,
8Theme’s Team
#435758 Copied In reply to: Implement authentication in checkout when user submit order
Rose Tyler

Support staff

February 28, 2025 at 12:52

Hello,

We appreciate your prompt response.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#435757 Copied In reply to: Googlebot , Amazonbot keep trying to access and keep generating warming

Rose Tyler

Support staff

February 28, 2025 at 12:51

Hello,

Thank you for reaching out to us.

To identify the cause of the issue, please navigate to WooCommerce > Status > Logs and check the fatal error log file. This file will indicate which plugin is causing the problem.

We hope this information is helpful.

Best Regards,
8Theme’s Team

#435756 Copied In reply to: Wesbite is hanging and I am not sure why.

Rose Tyler

Support staff

February 28, 2025 at 12:47

Hello,

We appreciate your prompt response.

Unfortunately, there is no option to display the “Buy Now” button alongside the “Add to Cart” button on the product grid.

Please read these articles – https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/
https://www.8theme.com/documentation/xstore/support/how-to-submit-a-request-for-adding-a-new-setting-or-functionality/

Best Regards,
8Theme’s Team

#435755 Copied In reply to: How can we add “Buy Now” Button with “Add to Cart” Button, in product archive page

Rose Tyler

Support staff

February 28, 2025 at 12:21

Hello, Saluja Shoes,

Have you cleared cache? https://gyazo.com/cad929177a1de5fdc07b48a1dd82ebd2

Read more about header overlap and sticky here – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Best regards,
8Theme’s Team

#435752 Copied In reply to: XStore WordPress WooCommerce Theme Demo not working?

Rose Tyler

Support staff

February 28, 2025 at 11:28

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#435745 Copied In reply to: mini cart sidbar not work in xstore theme

Rose Tyler

Support staff

February 28, 2025 at 11:27

Hello,

Please provide the URL of the mentioned category page.

Best Regards,
8Theme’s Team

#435744 Copied In reply to: My site isn´t loading on mobile, recieve a blank page.
← 1 2 3 … 26 27 28 … 2,273 2,274 2,275 →

Viewing 810 results - 781 through 810 (of 68,224 total)

Viewing 30 posts - 781 through 810 (of 68,224 total)

← 1 2 3 … 26 27 28 … 2,273 2,274 2,275 →

Forum Replies Created

Explore our best WordPress WooCommerce Themes collection