Hello,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello,

Thank you for your message. We appreciate your inquiry.

If you are using Elementor, we recommend keeping the Pro Elements plugin active to ensure full functionality. However, if you do not require the additional features provided by the Pro Elements plugin, you may deactivate it. Please note that any elements dependent on the deactivated plugin will no longer function. Therefore, we suggest testing your website after deactivation to ensure that all essential elements continue to work as expected.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Appearance > Widgets > Shop sidebar > delete static block, to go to Static blocks and edit the content of “Shop sidebar banner” there.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Alessandro,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

“Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes)” – 134217728 +40960 = 134258688 bytes = 135MB
We recommend setting the PHP memory limit to at least 256MB for optimal performance. However, for larger websites or those with multiple plugins, 512MB may be required. Please check with your hosting provider to ensure the necessary limits are set.

After increasing the PHP limits, your website should work properly again. If you still experience any issues, we recommend clearing the cache and checking for any error messages. Additionally, you may need to restart your server or contact your hosting provider for further assistance.

Best Regards,
8Theme’s Team

Hello,

The error message you are encountering indicates that the PHP memory limit has been exceeded on your server. To resolve this issue, we recommend increasing the PHP memory limit.
You can contact your hosting provider and request them to fix the memory issue.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

1/ We have noticed that your website currently has 32 active plugins, whereas only around 5 are actually necessary. Please note that just because a plugin comes bundled with a theme, it does not mean it needs to be activated. Additionally, we have identified third-party plugins that may be affecting your site’s performance. Each additional plugin slightly slows down the website and may also cause conflicts with other plugins.

We recommend disabling all plugins except for the following:
– Elementor
– PRO Elements
– WooCommerce
– XStore Core
– Contact Form 7

After doing so, please activate only the plugins that you genuinely use.

2/ The Furniture03 theme Home page is built using a specific template designed for that demo. Could you please clarify if you are referring to the page builder template or a particular section of the Home page? We would be happy to provide you with further details.

Additionally, please read this article – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

Best regards,
8Theme’s Team

Hello, SARKIS KARTASHEV,

Thank you for reaching out to us for assistance. We’re sorry to hear that you’re experiencing difficulties with importing demo content and encountering a 500 Error.

We recommend checking the following:
– Ensure that your hosting environment meets the minimum requirements for the theme https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
– Increase the PHP memory limit and execution time if they are set too low.
– Check the error logs on your server for any specific error messages that could provide more insight into the issue.

500 Internal server error means that there is some Fatal error in PHP script or on the server side. You can turn on debug mode in WordPress to see the error https://codex.wordpress.org/Debugging_in_WordPress
If it will not show any errors then contact your hosting providers and ask them to give you a server error log to check what is wrong.

Let us know the results and provide temporary wp-admin access, in case any further assistance is needed from our side.

Best Regards,
8Theme’s Team

Hello there,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, SARKIS KARTASHEV,

Thank you for reaching out to us.

Please watch this video – https://youtu.be/4n1re0jKorc?feature=shared and read this article – https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

At first glance, the translations appear to be in order. However, please provide a screenshot of the untranslated text along with a link to the page so that we can investigate the issue more thoroughly.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

The error message you are seeing, “503 Service Unavailable,” typically indicates that the server is temporarily unable to handle the request due to maintenance or overloading. This can sometimes occur during peak times or when the server is undergoing maintenance.

We would recommend you contact the hosting provider to get help.

Best Regards,
8Theme’s Team

Hello, Mukhtar Ahmad,

Please check now https://prnt.sc/jUoG9u2AlDr4

Best Regards,
8Theme’s Team