Hello,

Thank you for getting in touch with us.

Could you please provide temporary wp-admin and FTP access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

1/ We have made the requested changes. Please review them and let us know if there is anything else we can assist you with.

2/ Please connect to your server using FTP and remove all folders inside wp-content/fonts/ folder. After that go to Theme Options > choose necessary fonts and save settings.

3/ We kindly request that you downgrade your PHP version to 8.1. Not all plugins are compatible with your current version. Your hosting provider can do the downgrade at your request.

Best regards,
8Theme’s Team

Hello, Alessandro,

We appreciate your prompt response.

https://prnt.sc/wa-yBlHu-0ah – please provide the correct credentials.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Regarding the spam messages, we would recommend you contact the support of the Elementor plugin – https://wordpress.org/support/plugin/elementor/ and read these articles -https://elementor.com/help/block-spam-messages-from-forms/ https://elementor.com/help/enable-disable-email-logging/

As for the Elementor database update process, it is a standard procedure that ensures your website functions correctly. However, if it is running continuously, we recommend checking for any pending updates in Elementor and WordPress. You may also try deactivating and reactivating Elementor to see if this resolves the issue.

Our theme is fully compatible with Elementor, offering extensive customization options. However, if you prefer, you may opt to use an alternative page builder such as WPBakery or the default WordPress editor, Gutenberg (Disable Gutenberg styles > Off in Theme Options > Speed Optimization).

We would also like to inform you that if you wish to switch from WPBakery to Elementor, it will be necessary to recreate the content of your pages as there is no migration tool that can automatically transfer content from one builder to another. To ensure minimal disruption to your existing site, we recommend creating a staging site (a copy of your existing site) and updating it page by page. Or delete old demo content that was created using Elementor https://imgur.com/tRQiXkE and then import the WPBakery demo version.

We hope this information is helpful.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide more details about the specific section or page where you would like this change to be applied?

Could you please provide temporary FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Snapp,

Thank you for reaching out to us.
We appreciate your patience. This issue will be resolved in the next theme update. In the meantime, as a temporary solution, please use the following custom CSS code:

.show-password-input {
    display: none;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

If you need any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello,

Could you kindly provide the URL of the demo page from which you captured the screenshot in your initial request? This will help us assist you more effectively.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To change the header menu underline colors, please navigate to Header Builder with Elementor > edit template > https://prnt.sc/efsbKY–_eUe

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Before proceeding with the import, please ensure that all third-party plugins are disabled.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

https://www.8theme.com/topic/how-can-i-import-template-where-can-i-find-guide-to-import/#post-435908

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1, 2/ We kindly request you to navigate to XStore > Theme Options > Blog > Blog Layout > Sidebar only for blog page, enable the option, and then publish the changes.
Or edit the settings of a page individually – https://prnt.sc/WSaMlf4pFoHY https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/

3/ Before proceeding with the import, please ensure that all third-party plugins are disabled.
To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Please note that we do not guarantee full compatibility of our theme with all third-party plugins, nor can we provide support for such plugins. In some cases, additional customization of either the theme or the plugin may be required to ensure they work together. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our standard support.

Best regards,
8Theme’s Team

Hello,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, SARKIS KARTASHEV,

Yes, it is possible to install and try WPBakery Page Builder first and then switch to Elementor. However, please note that these two page builders use different structures and shortcodes, so switching between them may require additional adjustments. If you decide to switch, we recommend fully removing the content created with the first builder before using the second one to avoid conflicts.
https://prnt.sc/JQg4veVASesS

Best regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

Please review the attached video, which explains points 6 and 7 – https://fex.net/s/4ox9bof

Best regards,
8Theme Team

Hello,

Solved – https://prnt.sc/_PRlUVUXzYPp

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Please update the Core plugin – https://prnt.sc/9gLZ0RTzoF-3 https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Best regards,
8Theme’s Team