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Viewing 30 posts - 7,261 through 7,290 (of 68,231 total)

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Rose Tyler

Support staff

June 3, 2024 at 09:05

Hello,

Please record a video of the problem (upload it on a filesharing service and provide the URL here) and provide FTP access, we will check more deeply what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

On our demos we use Elementor builder, and would recommend it – https://prnt.sc/PzrHi8YxuAhU

Best Regards,
8Theme’s Team

#397836 Copied In reply to: Post editor and Product editor not working properly

Rose Tyler

Support staff

June 3, 2024 at 08:07

Hello, MAHDAR,

We hope this message finds you well.

We can’t log in, please check this.

Also, provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#397830 Copied In reply to: z-index mobile menu

Rose Tyler

Support staff

June 3, 2024 at 08:03

Dear Ankit Khandelwal,

1/ This situation depends on the video you uploaded and the slider height https://prnt.sc/9_6mF4YwU4tA , not from our theme, so you need to test results with different these 2 parameters to find the best combination.

2/ “Kindly note that main header & primary menu should be in black color and transparent.”
“Please change the setting as slider has to be started below primary menu”
– both are your requests, please describe how the header can be transparent in case the slider starts under the header, what should be seen under the transparent header?

3/ Sorry, but together with previous your requests and current settings on your site, the desired result is unclear to us.

Best Regards,
8Theme’s Team

#397829 Copied In reply to: Please import video into slider as I have given URL

Rose Tyler

Support staff

June 3, 2024 at 07:28

Hello, Fareed Fares,

Please provide FTP access and we will check the situation more deeply.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#397825 Copied In reply to: multiple issues with shop page can’t know why

Rose Tyler

Support staff

June 3, 2024 at 07:04

Hello, jordan,

Please feel free to take the time you need. We appreciate your cooperation.

Best Regards,
8Theme’s Team

#397822 Copied In reply to: FAQs disappearing on product page but come back with cache.

Rose Tyler

Support staff

June 3, 2024 at 07:01

Hello, Papuna,

Thank you for reaching out to us with your concern.

We kindly request that you provide us with temporary wp-admin access, along with the URL of the page where the login form is visible, as we are currently encountering a 404 error when attempting to access /wp-admin/ on your site.

Additionally, please furnish us with temporary FTP access to facilitate our investigation.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#397821 Copied In reply to: Mobile menu headers et-tab text translation

Rose Tyler

Support staff

June 3, 2024 at 06:57

Hello,

We would like to clarify that adding an item to the cart and completing a purchase are distinct actions. To finalize a purchase, one must enter their details on the checkout page and confirm the purchase. Only then is the product considered bought.

For your convenience, we have updated the header using XStore Builders > Header via Elementor, and added a Cart element https://prnt.sc/nz0MAruwxtOP . Following this update, we have verified that products are now being added to the cart without any issues. Here is a screenshot for your reference: https://prnt.sc/mcAoKkTW8AMU

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#397820 Copied In reply to: Can’t use or shop on my website via mobile phone

Rose Tyler

Support staff

June 2, 2024 at 16:11

Hello, Mnpiracha,

We appreciate your prompt response.

Here are examples of settings that you may edit to enable columns on mobile – https://prnt.sc/VCPyqXSFJPaG

Best Regards,
8Theme’s Team

#397786 Copied In reply to: xstore theme – products not visible on mobiles

Rose Tyler

Support staff

June 2, 2024 at 15:49

Hello, Safe Desires,

Thank you for reaching out to us with your query regarding the image quality on your blog page.

Upon review, we have observed that disabling the Elementor Pro plugin significantly alters the appearance of your blog page, indicating that the image settings are indeed influenced by this plugin. We recommend reaching out to the Elementor Pro support team for further assistance with this issue.

Best Regards,
8Theme’s Team

#397785 Copied In reply to: Blog Page shows images in low resolution (300x118px)

Rose Tyler

Support staff

June 2, 2024 at 15:42

Hello, Tal,

Thank you for reaching out to us.

Please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#397783 Copied In reply to: mobile sidebar filter not open on iphone
Rose Tyler

Support staff

June 2, 2024 at 14:43
Hello,

We appreciate your prompt response.

Please try to add the next code in Theme Options > Theme custom CSS > Global, and check single post page after that:

.single-post .wp-block-buttons { text-align: center; } .single-post .wp-block-separator { margin-bottom: 35px; }

Could you please test how the product description looks like when not your theme but Storefront (default Woocommerce theme) is activated on your site?

Best Regards,
8Theme’s Team
#397777 Copied In reply to: Post editor and Product editor not working properly
Rose Tyler

Support staff

June 2, 2024 at 13:50

Hello,

Following the test you conducted, it has been confirmed that the issue with your website is not related to our theme. We recommend that you contact the support service for the Pro Elements plugin to address this matter.

Please click on the following link to view the relevant details: https://prnt.sc/7FhLzX1RMOw2

Best Regards,
8Theme’s Team

#397776 Copied In reply to: Getting error while trying to edit the theme

Rose Tyler

Support staff

June 2, 2024 at 12:56

Hello, Mohammad,

Thank you for reaching out to us.

1/ Please test how it works when Storefront (default WooCommerce theme) is activated on the site. Let us know the result or even record a video of your actions and issues.

2/ Provide temporary wp-admin and FTP access.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#397771 Copied In reply to: I Really Need Help With Woo Zone Syncing Products

Rose Tyler

Support staff

June 2, 2024 at 12:52

Hello,

We are writing to seek further clarification on your recent request, as we found it slightly unclear. To better understand the issue, we kindly ask if you could provide us with screenshots.

Attached is a screenshot from your Shop page for your reference: https://prnt.sc/XKlf5m1hF9o6

We appreciate your cooperation and look forward to resolving your query promptly.

Best Regards,
8Theme’s Team

#397770 Copied In reply to: multiple issues with shop page can’t know why

Rose Tyler

Support staff

June 2, 2024 at 12:40

Hello,

We appreciate your prompt response.

Could you please check how it works with Storefront (default WooCommerce themes)?

Do you have fatal errors in WooCommerce > Status > Logs > today?

Best Regards,
8Theme’s Team

#397768 Copied In reply to: Getting error while trying to edit the theme

Rose Tyler

Support staff

June 2, 2024 at 12:38

Hello, Mnpiracha,

We are grateful for your explanations. For future correspondence, could you please provide explanations accompanied by screenshots? This will enhance our understanding and facilitate more effective communication.

It looks like columns were hidden for some devices via settings. Please provide temporary wp-admin access and we will check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#397767 Copied In reply to: xstore theme – products not visible on mobiles

Rose Tyler

Support staff

June 2, 2024 at 12:23

Hello, Rhass,

Thank you for understanding.

Best Regards,
8Theme’s Team

#397765 Copied In reply to: I have problem with customizing the theme ( mobile panel and shop page )

Rose Tyler

Support staff

June 2, 2024 at 12:11

Hello,

Thank you for reaching out to us.

1/ We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ Do you have this problem when the parent theme is activated?

Best Regards,
8Theme’s Team

#397763 Copied In reply to: Getting error while trying to edit the theme

Rose Tyler

Support staff

June 2, 2024 at 10:42

Hello,

We kindly request that you perform the two aforementioned tests: disabling the cache plugin and temporarily changing the theme.

Best Regards,
8Theme’s Team

#397752 Copied In reply to: Shipping calclulation issue in front end

Rose Tyler

Support staff

June 2, 2024 at 10:40

Hello, Danish,

Thank you for reaching out to us with your concerns.

1/ You do not need the additional plugin for Size Chart, please go to Single Product Builder via Elementor > edit template > edit settings https://prnt.sc/ytog1vqQJ-TA > https://prnt.sc/NwhjUS3X9p2s

2/ Please watch this video about variation swatches – https://youtu.be/LgzC4iK-j6A?feature=shared

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#397751 Copied In reply to: Size Chart Not Working in WooCommerce – Requesting Support

Rose Tyler

Support staff

June 2, 2024 at 10:32

Hello, Alpha111,

Thank you for contacting us and for using XStore.

Please provide URL of page from your screenshot.

Best Regards,
8Theme’s Team

#397750 Copied In reply to: Issue with Brand Logo and Marquee Display on Mobile

Rose Tyler

Support staff

June 2, 2024 at 10:22

Hello, Mnpiracha,

Thank you for reaching out to us.

We have reviewed your site on a mobile device and can confirm that the products are indeed visible. We suggest ensuring that the issue is not related to the cache of your mobile browser. Please conduct tests across various browsers and devices to further diagnose the problem. Should the issue persist, kindly record a video demonstrating the problem, upload it to a file-sharing service, and share the URL with us.

We appreciate your cooperation and look forward to resolving this matter efficiently.

Best Regards,
8Theme’s Team

#397747 Copied In reply to: xstore theme – products not visible on mobiles

Rose Tyler

Support staff

June 2, 2024 at 10:18

Hello, Fareed Fares,

Thank you for reaching out to us with your concerns.

1/ Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
Appearance > Customize > WooCommerce > Product Images > Thumbnails width > set 346px http://prntscr.com/10pcw4z and regenerate thumbnails using plugin.

2/ To better understand your request, could you please provide some screenshots? Additionally, we would appreciate it if you could provide temporary wp-admin access, which will enable us to review your settings directly.

Best Regards,
8Theme’s Team

#397745 Copied In reply to: multiple issues with shop page can’t know why

Rose Tyler

Support staff

June 2, 2024 at 10:15

Hello, Shopsangam,

Thank you for reaching out to us with your concerns regarding the XStore theme.

1/ Please provide temporary wp-admin access and we will check your settings.

2/ What exactly not working? Could you please record a video?

Best Regards,
8Theme’s Team

#397744 Copied In reply to: When i change anything in theme, view cart open in slidebar automatically

Rose Tyler

Support staff

June 2, 2024 at 10:03

Hello,

Thank you for reaching out to us with your concern.

We’ve checked and a product can be added to the cart on your site from mobile.

To better assist you, could you please provide us with a video recording of the issue you are encountering? Additionally, kindly inform us of the browser you are using. You may upload the video to a file-sharing service and share the URL with us.

We appreciate your cooperation and look forward to resolving your concern promptly.

Best Regards,
8Theme’s Team

#397742 Copied In reply to: Can’t use or shop on my website via mobile phone

Rose Tyler

Support staff

June 2, 2024 at 09:53

Hello, Mohammad,

Thank you for reaching out to us. We understand that you are experiencing an issue with your website displaying two footers.

Fixed – https://prnt.sc/eBFJJKMdBZ1R

Best Regards,
8Theme’s Team

#397741 Copied In reply to: my website showing two footer

Rose Tyler

Support staff

June 2, 2024 at 09:49

Hello,

Thank you for reaching out to us with your concern.

1/ Do you use a cache plugin? Please make sure that your issue is not caused by cache settings.

2/ Do you have this problem when another theme is activated? Please do the test via Appearance > Themes > install and activate Storefront (default WooCommerce theme).

Best Regards,
8Theme’s Team

#397740 Copied In reply to: Shipping calclulation issue in front end

Rose Tyler

Support staff

June 2, 2024 at 09:40

Hello, Wealth Magnet,

Thank you for reaching out to us.

Theme Options > Speed optimization > Disable Gutenberg Styles > Off.

If this doesn’t help, please provide us with temporary wp-admin access.

Best Regards,
8Theme’s Team

#397739 Copied In reply to: Post editor and Product editor not working properly

Rose Tyler

Support staff

June 2, 2024 at 09:38

Dear @Rhett,

Please submit new questions via separate threads – https://www.8theme.com/forums/xstore-wordpress-support-forum/

You need to select font in Theme Options, and via Elementor settings too https://prnt.sc/WGGPeh5TLtl- This is essential as different parts of the site utilize settings from both mentioned options.

Regarding your question about making fonts local on the server, yes, it is indeed possible. Hosting fonts locally can be beneficial for loading times and overall website performance.
XStore Control Panel -> Custom fonts, after you upload fonts you may select them in the list of Typography fonts (Theme Options -> Typography), and so on.

Kind Regards,
8theme team

#397738 Copied In reply to: via customizer & via elementor in xstore builders

Rose Tyler

Support staff

June 2, 2024 at 09:33

Hello, Alpha111,

Thank you for reaching out to us. We hope this message finds you well.

Currently, there is no such option, unfortunately.
We encourage you to submit your request on our Taskboard at [8Theme Taskboard](https://www.8theme.com/taskboard/). Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best Regards,
8Theme’s Team

#397737 Copied In reply to: Request to Make Client Info Section Sticky on Checkout Page
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Viewing 7,290 results - 7,261 through 7,290 (of 68,231 total)

Viewing 30 posts - 7,261 through 7,290 (of 68,231 total)

← 1 2 3 … 242 243 244 … 2,273 2,274 2,275 →

Forum Replies Created

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