Hello, Papuna,

Thank you for reaching out to us with your concern.

We kindly request that you provide us with temporary wp-admin access, along with the URL of the page where the login form is visible, as we are currently encountering a 404 error when attempting to access /wp-admin/ on your site.

Additionally, please furnish us with temporary FTP access to facilitate our investigation.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Mnpiracha,

We appreciate your prompt response.

Here are examples of settings that you may edit to enable columns on mobile – https://prnt.sc/VCPyqXSFJPaG

Best Regards,
8Theme’s Team

Hello, Tal,

Thank you for reaching out to us.

Please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Following the test you conducted, it has been confirmed that the issue with your website is not related to our theme. We recommend that you contact the support service for the Pro Elements plugin to address this matter.

Please click on the following link to view the relevant details: https://prnt.sc/7FhLzX1RMOw2

Best Regards,
8Theme’s Team

Hello,

We are writing to seek further clarification on your recent request, as we found it slightly unclear. To better understand the issue, we kindly ask if you could provide us with screenshots.

Attached is a screenshot from your Shop page for your reference: https://prnt.sc/XKlf5m1hF9o6

We appreciate your cooperation and look forward to resolving your query promptly.

Best Regards,
8Theme’s Team

Hello, Mnpiracha,

We are grateful for your explanations. For future correspondence, could you please provide explanations accompanied by screenshots? This will enhance our understanding and facilitate more effective communication.

It looks like columns were hidden for some devices via settings. Please provide temporary wp-admin access and we will check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ Do you have this problem when the parent theme is activated?

Best Regards,
8Theme’s Team

Hello, Danish,

Thank you for reaching out to us with your concerns.

1/ You do not need the additional plugin for Size Chart, please go to Single Product Builder via Elementor > edit template > edit settings https://prnt.sc/ytog1vqQJ-TA > https://prnt.sc/NwhjUS3X9p2s

2/ Please watch this video about variation swatches – https://youtu.be/LgzC4iK-j6A?feature=shared

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Mnpiracha,

Thank you for reaching out to us.

We have reviewed your site on a mobile device and can confirm that the products are indeed visible. We suggest ensuring that the issue is not related to the cache of your mobile browser. Please conduct tests across various browsers and devices to further diagnose the problem. Should the issue persist, kindly record a video demonstrating the problem, upload it to a file-sharing service, and share the URL with us.

We appreciate your cooperation and look forward to resolving this matter efficiently.

Best Regards,
8Theme’s Team

Hello, Shopsangam,

Thank you for reaching out to us with your concerns regarding the XStore theme.

1/ Please provide temporary wp-admin access and we will check your settings.

2/ What exactly not working? Could you please record a video?

Best Regards,
8Theme’s Team

Hello, Mohammad,

Thank you for reaching out to us. We understand that you are experiencing an issue with your website displaying two footers.

Fixed – https://prnt.sc/eBFJJKMdBZ1R

Best Regards,
8Theme’s Team

Hello, Wealth Magnet,

Thank you for reaching out to us.

Theme Options > Speed optimization > Disable Gutenberg Styles > Off.

If this doesn’t help, please provide us with temporary wp-admin access.

Best Regards,
8Theme’s Team

Hello, Alpha111,

Thank you for reaching out to us. We hope this message finds you well.

Currently, there is no such option, unfortunately.
We encourage you to submit your request on our Taskboard at [8Theme Taskboard](https://www.8theme.com/taskboard/). Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best Regards,
8Theme’s Team

Hello, Wealth Magnet,

Thank you for reaching out to us with your request. We’d be happy to assist you with the custom CSS for changing the link text colors in your blog post bodies and main product descriptions.

Please use the following CSS code:

/* For blog post body links */
.single-post .content-article a {
    color: red !important;
}
/* For main product description links */
.single-product .woocommerce-tabs a {
 color: red !important;
}

Best Regards,
8Theme’s Team

Hello, Patrickjanko,

We would recommend you to edit product content to fix the issue, that is caused by HTML structure you added. For example, there are 3 opened <span> tags https://prnt.sc/GR-R9R35e3Uw but only 1 is closed https://prnt.sc/n8FhFNKDztwt Also, there are </div> but now <div>

Best Regards,
8Theme’s Team