Forum Replies Created

Viewing 30 posts - 64,801 through 64,830 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2017 at 07:10

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2017 at 07:09

    Hello,

    Please see screenshot http://prntscr.com/f95h12

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2017 at 07:02

    Hello,

    Could you please provide link to the problem page?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2017 at 15:46

    Hello,

    Please try to activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, problem appears only with our theme reply back and provide me wp-admin credentials in Private Content area.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2017 at 15:38

    Hello,

    Could you please provide wp-admin access in Private Content so we could check it?
    https://www.themepunch.com/revslider-doc/video-layers/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2017 at 15:24

    Hello,

    Sorry for the delay.
    You can add image background for top-bar:

    .header-type-5 .top-bar {
        background-image: url(https://image.prntscr.com/image/2d31bdc85a4748a68320a3008be7e08d.png);
        background-attachment: inherit;
        background-repeat: no-repeat;
        background-position: center center;
    }

    – add this code in custom.css
    How to create custom.css you can watch in this tutorial https://www.youtube.com/watch?v=Qok2zRedRMY.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2017 at 13:50

    Hello,

    I’ve renamed theme. Check now, please.
    It is very strange because you have such problem not only with our theme. Very likely, the problem is related to server cache or to some 3-rd party plugin.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2017 at 12:49

    Hello,

    Please read our documentation https://www.8theme.com/demo/docs/classico/
    1. You can upload logo image in Theme Options http://prntscr.com/f8ucpc
    2. Go to Products > Categories > Edit > http://prntscr.com/f8udvw. You can create some content use VC on a page, then copy text content http://prntscr.com/f8ufdv and put it in product description http://prntscr.com/f8uf25.
    3. http://prntscr.com/f8uh4y

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2017 at 12:36

    Hello,

    You need find /single-product/product-image.php file and delete https://prnt.sc/f8u7z0. Also delete /js/zoom.js file and these parts https://prnt.sc/f8u90f https://prnt.sc/f8u8sd (/js/etheme.js file).

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2017 at 12:32

    Hello,

    Fixed. Please check.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2017 at 12:31

    Hello,

    You need to change /Christian-child/woocommerce/single-product/product-image.php file to new one from latest theme version and then transfer your changes into the new file.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2017 at 12:19

    Hello,

    4. I’m sorry but additional customization is not included in our support. If you have any questions about additional customization you can contact WP-Kraken team.
    6. Please change code to:

    .header #lang_sel_list a:last-child, .header .wpml-ls-statics-shortcode_actions {
        padding-right: 0;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2017 at 12:00

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2017 at 12:00

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2017 at 10:58

    Hello,

    Unfortunately, parallax effect can’t be enabled on mobiles.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2017 at 10:54

    Hello,

    Theme Options > Custom CSS > Global Custom CSS

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2017 at 10:44

    Hello,

    You can check compatibility on ThemeForest http://prntscr.com/f8t178 https://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050
    Also, with WC 3.0.5, but we didn’t test theme compatibility with latest plugin version.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2017 at 10:35

    Hello,

    Please add this code in Custom css:

    .woocommerce-page form .form-row-wide, .woocommerce-page .woocommerce-account-fields .create-account p{
          width: 100%;
          display: inline-block;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2017 at 10:22

    Hello,

    By default, this menu background is simply white, so you need to check your settings and custom code.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2017 at 10:19

    Hello,

    Please provide us with FTP credentials in Private Content (visible only for our technical support). Without your access, we can’t properly help you.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2017 at 10:03

    Hello,

    Please update theme to new version – 3.0.0.1 (http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050, log in with your Envato account credentials and free download the latest version in Downloads section)
    https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade.
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Also, update all required plugins https://www.8theme.com/download-plugins/.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2017 at 09:59

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2017 at 09:58

    Hello,

    Try to clear cache and then check.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2017 at 09:56

    Hello,

    1-2. You’re welcome!
    3. Use this code in Custom css for mobile:

    .navbar {
        padding: 0;
    }

    4. Sorry, but it requires to change not only the code that is written in style.css file, that’s why it’s a paid customization.
    5.

    .st-pusher {
        background-color: black !important;
    }

    6.

    .header .wpml-ls-statics-shortcode_actions {
        padding-right: 0;
    }

    7.

    .header-type-11 .navbar-collapse {
        border-top: 2px solid red;
    }

    8. Yes, you can use custom code, for example:

    .st-pusher::after {
        background: rgba(244, 82, 77, 0.35);
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2017 at 09:36

    Hello,

    Please use Loco Translate plugin or PoEdit program to translate theme as described in the documentation https://www.8theme.com/demo/docs/royal/#!/1_how_to_translate https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2017 at 09:31

    Hello,

    I’m glad that you sorted out.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 15:58

    Hello, @Rodrigo,

    I’ve updated .pot file. So now you can translate strings via Loco plugin, without problems.
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 15:39

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 14:58

    Hello, @Rodrigo,

    Please check now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 14:16

    Hello, @Rawi,

    The problem persists only with your child theme. Please activate parent Legenda theme and you’ll see there is no such issue. So you need check all the changes you’ve made in the child theme. Sorry, but we can’t know what exactly you modified there.

    Regards,
    Rose Tyler.

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    Viewing 64,830 results - 64,801 through 64,830 (of 68,221 total)
Viewing 30 posts - 64,801 through 64,830 (of 68,221 total)
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