Hello,

The wp-admin credentials are incorrect.
Please check them.

Regards,
Rose Tyler.

Hello,

We don’t face this problem and didn’t get reports about it before.
You need check if this problem persists when default theme – Storefront is activated.

Regards,
Rose Tyler.

Hello,

Try to disable all the third-party plugins that do not come bundled with our theme, clear cache and then check.

Regards,
Rose Tyler.

Hello,

Please read this topic https://www.8theme.com/topic/product-category-pages/

Regards,
Rose Tyler.

Hello,

You’re welcome!

Regards,
Rose Tyler.

Hello,

Oh I see, sorry.
I’ve sent new css file.

Regards,
Rose Tyler.

Hello,

You need go to Loco Translate > Plugins > WooCommerce > Sync and then translate needed strings http://prntscr.com/fb1xfz.

Regards,
Rose Tyler.

Hello,

Please make full backup of the site, DB and theme options (Theme Options > Import/Export > Options > Export Options) and we’ll update theme for you.

Regards,
Rose Tyler.

Hello, @josh9787,

Sorry for the delay.
1-2. Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if these problems persist when default theme is activated.
Try to disable 3-rd party plugins. Then check.
Let us know the result and provide screenshots for better understanding.

Regards,
Rose Tyler.

Hello,

Please provide wp-admin and FTP access in Private Content so we could check your translation.

Very likely you just need to synchronize translation files after update to get new strings.

Try to update your translation .po file as described here http://betterwp.net/wordpress-tips/create-pot-file-using-poedit./ (the section “Updating a .po (and .mo) file”).
or
Button Sync (Loco Translate plugin) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization, you’ll be able to translate new strings or strings that were changed. You may lose only strings that were changed.
Also, don’t forget to backup all the files before any update.

Regards,
Rose Tyler.

Hello,

1. Yes, the best way is disabling star ratings. Because it requests additional customization.
2. Unfortunately, there is no such option in our theme by default, but you can change it in file /framework/theme-functions.php http://prntscr.com/fb19xp. We recommend to make changes in the child theme https://codex.wordpress.org/Child_Themes because you’ll lose all modifications after each theme update.

Regards,
Rose Tyler.

Hello,

Ok. We didn’t make any changes.
I’m glad that problem was solved.

Regards,
Rose Tyler.

Hello,

Try to add this code in Theme Options > Styling > Custom css > Custom CSS for mobile landscape and Custom CSS for mobile:

.woocommerce .col2-set .col-1, .woocommerce-page .col2-set .col-1, .woocommerce .col2-set .col-2, .woocommerce-page .col2-set .col-2 {
    width: 100%;
}

Regards,
Rose Tyler.

Hello,

I don’t see the problem on my side.
Could you please upload the original file on your site and give me access to check issue.

Regards,
Rose Tyler.

Hello,

I have tested it with our latest theme version and WC 3.0.7 and seems it works fine https://prnt.sc/faqhgb

Regards,
Rose Tyler.