Forum Replies Created

Viewing 30 posts - 64,651 through 64,680 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 26, 2017 at 10:28

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 26, 2017 at 10:27

    Hello,

    Please provide wp-admin access in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2017 at 16:01
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2017 at 15:51

    Hello,

    I am glad that you sorted out.
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2017 at 15:48

    Hello,

    Is your problem solved? http://prntscr.com/fbzo4u

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2017 at 15:32

    Hello,

    Please try manually content import. To do it you need go to WP Dashboard > Tools > Import > Run WordPress importer and follow the instructions.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2017 at 15:05

    Hello,

    Was the demo content installed?
    Check requirements described in the documentation https://www.8theme.com/demo/docs/woopress/#!/general_information
    The problem may be caused by permissions to “tmp” and “plugins” folders. Please set permissions 777.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2017 at 13:51

    Hello,

    You need update theme to the latest version (3.0.2.1), find it on ThemeForest where you bought theme https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976
    Log in to your account and go to the Downloads area.
    Then follow the documentation to update theme https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate the theme and skip Setup Wizard.

    Also, update all required plugins: https://www.8theme.com/download-plugins/.

    Then you need to synchronize translation files after update to get new strings.
    You may update your translation .po file as described here http://betterwp.net/wordpress-tips/create-pot-file-using-poedit./ (the section “Updating a .po (and .mo) file”).
    or
    Button Sync (Loco Translate plugin) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization, you’ll be able to translate new strings or strings that were changed. You may lose only strings that were changed.
    Also, don’t forget to backup all the files before any update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2017 at 13:38

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2017 at 13:36

    Hello, @Inf Ross,

    Please provide wp-admin and FTP access in Private Content so we could check.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2017 at 13:34

    Hello,

    I’ve checked your site. The page works fine https://prnt.sc/fbxwvl.
    It is not an error, you need simply wait for full styles upload.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2017 at 13:30

    Hello,

    Please use this custom css code:

    .main-footer a:hover {
        color: white;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2017 at 13:25

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2017 at 13:17

    Hello,

    We really want help you, so, please, provide temporary FTP access to the folder with woopress theme or make a full backup of your site (DB and files) and send it to us so we could check the issue.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2017 at 07:59

    Hello,

    Please try to download 3.0.2.1 version now and to check theme version in style.css file.
    Let us know the result.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2017 at 07:44

    Hello,

    We’re still waiting for news from our developers as they are still working on the update. Please take our apologies for the delay.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2017 at 07:42

    Hello,

    Sorry for the long delay.
    The new version is almost ready, it will be available to download during one week.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2017 at 07:40

    Hello,

    I’ve checked your site and saw the same situation with official WooCommerce theme – Storefront. We’ll be able to help you only in case problem appears with our theme only and works fine with official WC theme.
    You need contact Woocommerce support or plugin authors for the solution.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2017 at 07:21

    Hello,

    I’ve added some css code in your style.css of the child theme.
    Please check mobile menu now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2017 at 07:10

    Hello,

    Go to Theme Options > Shop > Product Page Banner.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2017 at 07:07

    Hello,

    Sorry for the delay.
    Is your problem solved?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2017 at 07:03

    Hello,

    I am glad that you sorted out.
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2017 at 06:56

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 24, 2017 at 15:53

    Hello,

    Sorry, I mean single.php, you need to delete this line 94 – http://prntscr.com/fbl7cn

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 24, 2017 at 15:43

    Hello,

    You can add this code in Theme Options > Styling > Custom css:

    .products-loop .outofstock .content-product img.wp-post-image {
        opacity: 1;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 24, 2017 at 15:04

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 24, 2017 at 14:17

    Hello,

    Check now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 24, 2017 at 14:10

    Hello,

    Oh I see, in this case, you need edit /wp-content/themes/royal/content.php file http://prntscr.com/fbjtp3
    We recommend to make changes in the child theme https://codex.wordpress.org/Child_Themes because you’ll lose all modifications after each theme update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 24, 2017 at 13:45

    Hello,

    I’ve added pages you need set your images.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 24, 2017 at 13:39

    Hello,

    1. There is no special option to hide it, so you may use css code (Theme Options> Custom css):

    .single-post .meta-post {
        display: none;
    }

    2. Try this code:

    .single-post .post-slide .caption {
        font-size: 0;
    }

    Regards,
    Rose Tyler.

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    Viewing 64,680 results - 64,651 through 64,680 (of 68,221 total)
Viewing 30 posts - 64,651 through 64,680 (of 68,221 total)
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