Hello,
Please provide wp-admin credentials.
Regards,
Rose Tyler.
Hello,
Please provide wp-admin credentials.
Regards,
Rose Tyler.
Hello,
Please provide wp-admin credentials.
Regards,
Rose Tyler.
Hello,
We fixed the problem in your files of the checkout folder. You do not need to change or copy anything. It will be fixed also in the new theme update.
Regards,
Rose Tyler.
Hello,
This code related to your Custom css http://prntscr.com/flwyrl. Please check.
Regards,
Rose Tyler.
Hello,
You’re welcome!
Feel free to ask if you need any other help.
Regards,
Rose Tyler.
Hello,
You can find requirements described in the documentation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (“1.3 Requirements for Royal” section).
Yes, please update theme to the latest version.
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.
Also, update all required plugins: https://www.8theme.com/download-plugins/.
In case, if the problem persists, please provide wp-admin and FTP access in Private Content.
Regards,
Rose Tyler.
Hello,
Oh I see, thank you for explaining.
403 error is related to server configuration. Please contact your hosting provider support and ask them to increase PHP settings https://www.8theme.com/demo/docs/woopress/#!/general_information (1.1 Before you start).
Also, try to disable 3-rd party plugins and then check coupon.
Regards,
Rose Tyler.
Hello,
Thank you for being our customer.
The problem is related to your server. Please contact your hosting provider support and ask them to check this issue. Perhaps some PHP values should be increased.
Regards,
Rose Tyler.
Hello,
Please update WPBakery Visual Composer plugin https://www.8theme.com/download-plugins/page/2/ and try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins), then check your issue.
Regards,
Rose Tyler.
Hello,
You need to add the code http://prntscr.com/flw22u into function.php file of your child theme.
Read more about child theme https://codex.wordpress.org/Child_Themes
Regards,
Rose Tyler.
Hello,
Please try this code:
.product-category .mask-container .block-mask .mask-content a i, .product-category .mask-container .block-mask .mask-content a:after {
display: none;
}
.product-category .mask-container .block-mask .mask-content a, .product-category .mask-container .block-mask .mask-content a:hover {
background-color: transparent;
}
Regards,
Rose Tyler.
Hello,
I’ve checked your FTP access, but without success.
Try to change the line to:
<li><a href="#" data-filter=".sort-<?php echo $category->slug; ?>" class="btn big"><?php echo $category->name; ?></a></li>
Also, please provide wp-admin credentials.
Regards,
Rose Tyler.
Hello,
You’re welcome!
I’m glad that problem was solved.
Regards,
Rose Tyler.
Hello,
Please see our demo example https://www.8theme.com/demo/legenda/product-category/food-and-wine/
Regards,
Rose Tyler.
Hello,
Please check the issue with Storefront theme – official WC theme. Let us know the result and provide wp-admin credentials.
Regards,
Rose Tyler.
Hello,
You can find promo popup content in String Translation section of WPML plugin.
Regards,
Rose Tyler.
Hello,
I’ve checked the issue with Storefront theme – official WC theme, and there is the same situation on product category page, so you need contact Woocommerce support.
Regards,
Rose Tyler.
Hello,
Unfortunately, variable products won’t have Ajax add to cart.
If the problem persists only with the child theme, you need to check the customizations you’ve made in child theme files.
Regards,
Rose Tyler.
Hello,
Please provide link to your site and wp-admin credentials.
Regards,
Rose Tyler.
Hello,
I sent your request to our developers.
You can change “Newsletter” text in /royal/framework/theme-functions.php https://prnt.sc/fllivt
Regards,
Rose Tyler.
Hello,
You’re welcome!
Regards,
Rose Tyler.
Hello,
Please use this code:
.categories-mask {
display: none;
}
Regards,
Rose Tyler.
Hello,
Sorry for the delay.
Have you tried to reindex your site after change Meta description?https://support.google.com/webmasters/answer/6065812?hl=en
Regards,
Rose Tyler.
Hello,
Please use this code to disable breadcrumbs:
.bc-type-variant2 {
display: none;
}
Please explain with more details what you want to achieve.
Regards,
Rose Tyler.
Please update theme to the latest version 3.2 https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade (Theme Upgrade) https://www.youtube.com/watch?v=KdWESIIPU1k&feature=youtu.be
Theme version 3.2 is available on ThemeForest (log in with your Envato account credentials and free download the latest version in Downloads section).
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Also, update all required plugins https://www.8theme.com/download-plugins/.
Regards,
Rose Tyler.
Hello,
Please go to /themes/legenda/portfolio.php and add this line:
<?php the_content(); ?> http://prntscr.com/flj09x
Regards,
Rose Tyler.
Hello,
Sorry for the delay.
You can find the latest theme version on ThemeForest where you bought theme https://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246
Regards,
Rose Tyler.
Hello,
Sorry for the delay.
Please check the issue with Storefront theme – official WC theme. Let us know the result.
Regards,
Rose Tyler.
Hello,
Sorry for the delay.
You can find shortcodes.php file in /royal/framework/ folder.
Read more about child theme https://www.8theme.com/demo/docs/royal/#!/2_child_theme https://codex.wordpress.org/Child_Themes
You can edit our default form only in the file https://www.8theme.com/demo/docs/royal/#!/5_contacts_page
Also, you can create your custom contact form using “Contact Form 7” plugin.
Regards,
Rose Tyler.
Hello,
Sorry for the delay.
Please check now.
Regards,
Rose Tyler.