Forum Replies Created

Viewing 30 posts - 63,691 through 63,720 (of 68,230 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 19, 2017 at 08:38

    Hello,

    I’ve checked your code and it doesn’t work even with Storefront – official WC theme. This mean that problem relates to new woocommerce version, so you need contact woocommerce support to sort out.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 19, 2017 at 08:16

    Hello,

    Please try edit the file wp-content/themes/legenda/contacts.php, find the line 171 <script type="text/javascript" src="https://maps.googleapis.com/maps/api/js?sensor=false"></script>, replace the code with this <script type="text/javascript" src="https://maps.googleapis.com/maps/api/js?key=YOUR_API_KEY&sensor=false"></script>, add your API key instead of “YOUR_API_KEY” text in the link.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 19, 2017 at 08:14

    Hello,

    Sorry for the inconvenience. We can propose you our new theme XStore (https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546, this theme doesn’t have problems with outdated files) and then refund for royal theme. We release updates for XStore every 2 weeks and this theme has Live Chat support system, our specialists will help you in no time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 19, 2017 at 08:07

    Hello,

    I’ve checked the search in Safari browser http://prntscr.com/fxhtic
    What browser version do you use?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 19, 2017 at 07:40

    Hello,

    Sorry for the delay.
    Please provide FTP access in Private Content and we will fix this problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2017 at 16:30

    Thanks. Did you try to activate parent theme? Do you use chrome browser?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2017 at 16:17

    Hello,

    Please provide link to your site, so we could better understand your question.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2017 at 15:50

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2017 at 15:49

    Please provide FTP access in Private Content, so I could check your files.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2017 at 15:39

    Yes, please re-upload /royal/woocommerce folder from the latest theme archive that you uploaded from ThemeForest.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2017 at 15:36

    No, it is enough to simply copy and edit these 2 files in the child theme. You mustn’t write any additional code in style.css or in function.php.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2017 at 15:31

    Hello,

    Seems you made some changes in woocommerce files of royal theme. Please do not edit woocommerce files in theme folder and ignore the message about outdated files. These will be fixed in new theme update.
    These outdated files won’t make an effect on work of your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2017 at 15:19

    Sorry, but your question is a bit unclear. What exactly difficulty do you have?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2017 at 15:13

    Hello,

    To solve any problem we need to see it and know that a problem relates to our theme (you don’t face this problem with default theme – Storefront).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2017 at 15:07

    Please provide wp-admin and FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2017 at 15:06

    Hello,

    Please check the problem with your parent theme.
    Do you face this problem with default WC theme – Storefront?
    Try to disable 3-rd party plugins and then check.
    What browser and do you use?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2017 at 14:52

    Hello,

    You can add Header custom HTML (for 6, 7, 13, 14, 18 headers) in Theme Options, but as I see you use header type 10, so, to add your code in this header structure, you need edit /royal/headers/header-structure-4.php file.
    We recommend you to make changes in a child theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2017 at 14:03

    Hello,

    I’ve sent files to your email, please replace /legenda/woocommerce/single-product/up-sells.php
    and /legenda/framework/theme-functions.php

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2017 at 12:40

    Hello,

    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2017 at 12:19

    You need edit wp-content/themes/royal/content-grid.php and content.php files and change <?php the_excerpt(); ?> to <?php the_content(); ?>.
    We recommend you to make changes in a child theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2017 at 12:04

    Hello,

    You need update theme and plugins.
    https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade (Theme Upgrade)
    https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade (Requirements for Legenda)
    https://youtu.be/KdWESIIPU1k
    Theme version 3.3 is available on ThemeForest (log in with your Envato account credentials and free download the latest version in Downloads section).
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Also, update all required plugins https://www.8theme.com/download-plugins/.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2017 at 10:38

    Hello,

    Please check https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade (Requirements for Legenda)

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2017 at 10:27

    Hello,

    Please check Visual Composer > Role Manager > Post Types > Custom, try to disable 3-rd party plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2017 at 10:24

    Hello,

    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2017 at 10:23

    Hello,

    Please clear cache and check your site.
    Also, you can add this code in Theme Options > Custom css:

    .languages-area .widget_icl_lang_sel_widget #lang_sel a.lang_sel_sel {
        background-image: none;
    }
    .languages-area .widget_icl_lang_sel_widget #lang_sel a.lang_sel_sel:after {
        content: "\f078";
        font-size: 12px;
        position: absolute;
        right: 0;
        color: #fff;
        background: #252525;
        font-family: 'FontAwesome';
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2017 at 09:18

    Hello,

    The credentials are incorrect. Please check them.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2017 at 09:10

    Hello,

    Please see screenshot http://prntscr.com/fx2bs4

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2017 at 09:04

    Hello,

    I’ve sent files to your email, please replace these in /royal/woocommerce/checkout folder.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2017 at 08:21

    Hello,

    The problem with images appears not only with our theme so this means that the issue is not related to the theme. We can help only if issue is related to theme functionality/files.
    About shop page content – http://prntscr.com/fx1ruq -> http://prntscr.com/fx1s3k and http://prntscr.com/fx1s9q -> http://prntscr.com/fx1sej

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2017 at 08:09

    Hello,

    You’re welcome!
    Feel free to ask if you need any help.

    Regards

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    Viewing 63,720 results - 63,691 through 63,720 (of 68,230 total)
Viewing 30 posts - 63,691 through 63,720 (of 68,230 total)
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