Please try to disable “Screets Live Chat” plugin and provide wp-admin access in Private Content.
Regards
Rose Tyler
Support staff
July 17, 2017 at 14:44
Hello,
Please try this way of theme update: export theme settings in Theme Options > Import/Export > Import or Export your theme configuration > Export Options, then activate default theme (Storefront), rename legenda folder via FTP and upload new theme archive in wp-admin > themes or theme folder via FTP (without overwriting), enter your purchase code to activate the theme and skip Setup Wizard, then import your theme options. Check your site, if all is well, you can delete the old theme. Likely, after the update, you need to re-add widgets (Appearance > Widgets). Also, update all required plugins https://www.8theme.com/download-plugins/. Don’t forget to create backup of your files and database before starting update process!
Regards
Rose Tyler
Support staff
July 17, 2017 at 14:30
Hello,
Please provide accesses, so we could try and describe the deleting process for you.
Regards
Rose Tyler
Support staff
July 17, 2017 at 14:05
Hello,
You may contact WPKraken team to get help with additional customization.
Regards
Rose Tyler
Support staff
July 17, 2017 at 13:10
You’re welcome!
Regards
Rose Tyler
Support staff
July 17, 2017 at 13:07
Hello,
1. Make sure that you use the latest theme version 3.3.
2. Please try this code:
.main-nav .menu-item-8386 a, .fixed-header .menu-item-8386 a {
font-weight: 800 !important;
}
Regards
Rose Tyler
Support staff
July 17, 2017 at 12:29
Hello,
Please do not edit or replace any files in woocommerce folder, revert back your changes and ignore the message about outdated files. It will be fixed in a new theme update.
This outdated files won’t make an effect on work of your site.
Regards
Rose Tyler
Support staff
July 17, 2017 at 12:24
Hello,
We will help to disable fonts, except needed, on your site. Please provide wp-admin and FTP access in Private Content.
Regards
Rose Tyler
Support staff
July 17, 2017 at 12:18
Hello,
The old version of Master Slider plugin or some 3-rd party plugin can cause such issue. Please try to disable all plugins, except woocommerce and then update and activate Visual Composer plugin, if all will be fine activate your plugins one by one to find a reason of the problem.
Regards
Rose Tyler
Support staff
July 17, 2017 at 12:10
Hello,
Please, make sure that you use the latest version of Ultimate Addons for Visual Composer https://www.8theme.com/download-plugins/page/2/
Try to disable 3-rd party plugins and then check the issue.
Regards
Rose Tyler
Support staff
July 17, 2017 at 12:09
Hello,
I’ve checked the issue with parent theme and it works fine, so you need to check your changes in the child theme.
Regards
Rose Tyler
Support staff
July 17, 2017 at 12:04
You’re welcome!
Regards
Rose Tyler
Support staff
July 17, 2017 at 09:29
Hello,
You’re welcome!
You can see popup message after add to cart simple product (without variations), this means that “Ajax add to cart” options works for single products http://prntscr.com/fwmm66, but in current theme version this option does not work for variable products, unfortunately.
Regards
Rose Tyler
Support staff
July 17, 2017 at 09:12
Hello,
You’re welcome!
This script change doesn’t make any effect on site speed.
Regards
Rose Tyler
Support staff
July 17, 2017 at 09:07
Hello,
Do you face this problem with default theme – Storefront?
Try to disable 3-rd party plugins and then check.
Please provide wp-admin access in Private Content.
Regards
Rose Tyler
Support staff
July 17, 2017 at 08:55
Hello,
Please describe your query in more detail. Your site is under maintenance mode, so please provide wp-admin access in Private Content.
Regards
Rose Tyler
Support staff
July 14, 2017 at 16:44
Please check email.
Regards
Rose Tyler
Support staff
July 14, 2017 at 16:36
You’re welcome!
Please check the script at first.
Regards
Rose Tyler
Support staff
July 14, 2017 at 16:24
Please try these image settings:
Catalog images 220×320
Single product image 500×726
Product thumbnails 70×102
Sorry, seems it is our bug with product category page layout. I’ve asked our developers. You will get solution in the topic, please wait.
Regards,
Rose Tyler.
Rose Tyler
Support staff
July 14, 2017 at 15:52
Did you make any changes in theme template files?
Can’t connect to your FTP http://prntscr.com/fvonb1
Regards,
Rose Tyler.
Rose Tyler
Support staff
July 14, 2017 at 15:41
You’re welcome!
Regards
Rose Tyler
Support staff
July 14, 2017 at 15:41
Hello,
Sorry, but credentials are incorrect. Please check.
Regards,
Rose Tyler.
Rose Tyler
Support staff
July 14, 2017 at 15:28
Hello,
To change logo please check the page editor in Pages section and look at “Logo image for this page” field in Page Layout box on the right side of the editor http://prntscr.com/frwzr4
Regards
Rose Tyler
Support staff
July 14, 2017 at 15:27
Hello,
If you have the problem with default theme also, it means that problem isn’t related to theme, so you need to check woocommerce setting and try to disable 3-rd party plugins. Also please update Visual Composer and Ultimate Addons for Visual Composer plugins https://www.8theme.com/download-plugins/page/2/.
To prevent other problems you need to use the latest our theme version, so please update theme to 3.0.0.1 v (http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050, log in with your Envato account credentials and free download the latest version in Downloads section) https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade.
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files. Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Regards
Rose Tyler
Support staff
July 14, 2017 at 15:17
Hello,
Please provide wp-admin and FTP access in Private Content.
Go to WooCommerce > Settings > Products > Display > Image Size and set correct image size for the images. This post will help you to find out what size is ok for you https://docs.woocommerce.com/document/fixing-blurry-product-images/ After that install and activate Regenerate Thumbnails plugin and regenerate all the thumbnails (Tools > Regenerate thumbnails > All)
Regards,
Rose Tyler.
Rose Tyler
Support staff
July 14, 2017 at 14:56
Hello,
It requires additional customization, because of this is default woocommerce filter https://docs.woocommerce.com/document/woocommerce-widgets/. If you need help with additional customization you may contact WPKraken team because this is outside the scope of our support. Also, you can try to use some plugin to achieve needed result.
