Hello,

Please confirm that you made a full backup of your files and we will update the theme for you.

Regards

Hello,

Please read our documentation https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ http://prntscr.com/gbjrag
and this topic https://www.8theme.com/topic/i-am-not-able-to-translate-a-string/

Regards

Hello,

1. Go to Theme Options > E-Commerce > Products Page Layout > Image hover effect.
2. If you use images with different size you can enable crop option in WooCommerce settings (WooCommerce > Settings > Products > Display) to make them equal height. Or you may try to add max-height for your image block, this is not good practice in general but if you want to have all the image block with the same size it can be like workaround for you.
Please read more https://docs.woocommerce.com/document/adding-product-images-and-galleries/ https://docs.woocommerce.com/document/fixing-blurry-product-images/
3-4. Please provide link to page with the problem and wp-admin access in Private Content.
5. Unfortunately, it is not possible.

Regards

Hello,

You’re welcome!

Regards

Hello,

I’ve checked the problem with the default theme and saw the same problem, so the issue does not relate to our theme.
You may try to disable 3rd-party plugins and then check the page.

Regards

Hello,

Please try to disable all 3rd-party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check.

Regards

Hello,

When I disabled all 3rd-party plugins, the shop got working http://prntscr.com/gbi20y.
Now I’ve activated them back. You can deactivate them one by one to find the needed plugin.

Regards

Hello,

Please read this topic https://www.8theme.com/topic/background-color-of-the-pages/

Regards

Hello,

The Shop page is default woocommerce page and can’t be changed using VC. All available settings you may find in Theme Options > E-Commerce > Shop (here you also may change the banner).

Regards

Please provide wp-admin and FTP access in Private Content.

Regards

Hello,

As I see you renamed theme http://prntscr.com/gb808u, to solve this issue http://prntscr.com/gb80l8, please rename theme folder or change name of parent theme in style.css file of your child theme.

I’ve checked your server settings – http://prntscr.com/gb83lz. Please contact your hosting provider support and ask them to increase the following PHP settings:
– post_max_size to 64M;
– upload_max_filesize to 64M;
Then read our documentation and try to update the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Don’t forget to create backup of your files and database before starting update process!
After theme update you will need to activate theme using your purchase code. We have added few options for the cart/search/wishlist, so after update you will need to choose the position of these elements in Theme Options.

If PHP settings were updated but you can’t update the theme, please make the backup of all your files and DB. Also, do the export of Theme Options (Theme Options > Import/Export) and provide FTP access in Private Content and we will help you update the theme.

Regards

Hello,

Please try to add this code:

.top-bar .wpml-ls-legacy-dropdown-click .wpml-ls-flag+span {
    color: black;
}
.top-bar .wpml-ls-sidebars-top-bar-right .wpml-ls-sub-menu {
    background: white;
}

Regards

Hello,

You’re welcome!

Regards

You’re welcome!

Regards

Hello,

Please provide screenshots for better understanding and wp-admin access in Private Content.

Regards