Forum Replies Created

Viewing 30 posts - 62,311 through 62,340 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2017 at 08:51

    Hello,

    1. Please add this code in custom.css:

    .home .page-content {
        padding-top: 0;
    }
    .home .wpb_wrapper .wpb_content_element:first-child {
        margin-bottom: 0;
    }

    How to create custom.css you can watch in this tutorial https://www.youtube.com/watch?v=Qok2zRedRMY.
    2. Please see screenshots: http://prntscr.com/gnd6gu http://prntscr.com/gnd6ok http://prntscr.com/gnd6vz

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2017 at 08:44

    You need to have only one custom.css file in theme folder with your custom code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2017 at 08:37

    Please describe your problem in details, because I do not face any problem on product http://prntscr.com/gnd1f7 http://prntscr.com/gnd112

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2017 at 08:31

    Hello,

    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2017 at 08:30

    Hello,

    You need to have the latest versions of required plugins, to proper work of your site: https://www.8theme.com/download-plugins/ Appropriate version of woocommerce plugin you may find in changelog on ThemeForest http://prntscr.com/gncxit
    We do not have a special notification system, but you may see a notice about an available update in your Plugins section.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2017 at 08:22

    Please check credentials one more time http://prntscr.com/gncvm6

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2017 at 08:15

    Hello,

    Please try to change previous code to:

    button.add_to_cart_button.ajax_add_to_cart.single_add_to_cart_button.button.alt {
        background-color: #ae9a64;
        border-color: #ae9a64;
    }
    .single_add_to_cart_button:hover {
        background-color: rgb(187, 173, 136) !important;
        border-color: rgb(187, 173, 136) !important;
    }
    .view-color-dark .button, .view-color-dark .show-quickly, .view-color-dark .yith-wcwl-add-button a.add_to_wishlist {
        background-color: #ae9a64;
    }
    .view-color-dark .yith-wcwl-add-button a.add_to_wishlist, .view-color-dark .show-quickly  {
        border-color: #a79155;
    }
    .view-color-dark .button:hover, .view-color-dark .show-quickly:hover, .view-color-dark .yith-wcwl-add-button a.add_to_wishlist:hover {background-color: rgb(187, 173, 136) !important;}

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2017 at 08:03

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2017 at 07:45

    Hello,

    I’ve sent IP to your email address. Please check it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2017 at 07:40

    Hello,

    Please add this custom code:

    .single-product .xoo-wl-btn.button {
        background-color: transparent;
        color: #917c27;
        font-size: 13px;
    }
    .single-product .xoo-wl-btn.button:hover {
        color: #917c27;
        text-decoration: underline;
    }
    .single-product .email-link {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2017 at 07:36

    Hello,

    Sorry, but wp-admin credentials are incorrect. Please check them.
    If the problem with edit products persists with default theme (Storefront) too then it’s not related to our theme, you can contact woocommerce support for further solutions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2017 at 07:28

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 16:23

    Please provide wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 15:57

    We’ve checked the situation and seems on your server mail function is disabled https://prnt.sc/gn2w4u, so please contact your hosting provider and ask to activate mail function.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 15:44

    We logged in cpanel. I passed your issue to one of our developers. You will be informed about news.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 15:41

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 15:35

    Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 15:27

    Hello,

    All the premium plugins included in our theme are external and we have the right to build them into our theme as we purchase the Extended License for each of these plugins. The plugins run perfectly and are fully functional. There is no doubt that you can get the current plugin version directly from us. For that go to https://www.8theme.com/download-plugins/ page and you’ll get access to all necessary archives. These plugins registration is not obligatory! The plugins are functioning perfect without any activation. The plugin activation option was added in the plugin for the customers to get automatic updates and support directly from plugin developers. Only in case you need this features you will need to purchase and register the plugin. This is not only our practice but all the theme authors from ThemeForest.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 14:55

    You may find this text in xstore/woocommerce/single-product/up-sells.php file.
    Please note you need to make changes in the child theme https://codex.wordpress.org/Child_Themes so the modifications won’t be lost after theme update.
    Create the same directory in child theme like xstore-child/woocommerce/single-product and copy the file up-sells.php there and edit it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 14:46

    Hello,

    Please follow instructions and update theme to the latest version 3.1:
    https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
    Also, update all required plugins: https://www.8theme.com/download-plugins/
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate the theme and skip Setup Wizard.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 14:39

    This means that problem doesn’t relate to theme and you need to contact woocommerce support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 13:51

    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 13:51

    Go to Appearance > Themes > enable default WooCommerce theme Storefront and check if everything works fine with the default theme. If with Storefront your problem will be solved, please update xstore to the latest version. Let me know result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 13:42

    You’re welcome!
    We made some changes in custom css.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 13:39

    http://prntscr.com/gn0x7f Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 13:30

    Please provide wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 13:27

    In this case, provide accesses to Cpanel and File Manager.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 13:26

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 13:15

    You need to go to Appearance > Widgets > add “Woocommerce Product Categories” widget into “Shop Sidebar”

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 12:54

    Please, clear cache before checking, because I don’t face the problem on your site.

    Regards

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    Viewing 62,340 results - 62,311 through 62,340 (of 68,227 total)
Viewing 30 posts - 62,311 through 62,340 (of 68,227 total)
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