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Legenda Theme – Contact Form is giving Error

This topic has 38 replies, 3 voices, and was last updated 6 years, 7 months ago ago by Rose Tyler

waadaa

Participant

September 18, 2017 at 12:29

Hi,

The contact form is giving error as follows;

Error while sending a message!

name – email – code everything is OK but getting this error.

The theme and plugins are all the latest version.

Please help.

Please, contact administrator
for this information.

#172665 Copied Theme version: LEgenda v3.3 WooCommerce version: 3.1.2

37 Answers

Rose Tyler

Support staff

September 18, 2017 at 12:39

Hello,

Please provide wp-admin access in Private Content.

Regards

#172666 Copied

waadaa

Participant

September 18, 2017 at 12:56

please see below.

Please, contact administrator
for this information.

#172669 Copied

Rose Tyler

Support staff

September 18, 2017 at 14:08

Also provide FTP access in Private Content.

Regards

#172679 Copied

waadaa

Participant

September 18, 2017 at 14:10

Please see in prv content.

Please, contact administrator
for this information.

#172681 Copied

Rose Tyler

Support staff

September 18, 2017 at 14:30

Unfortunately, I can’t connect to your FTP. Please check.

Regards

#172688 Copied

waadaa

Participant

September 18, 2017 at 14:38

Please check again.

Please, contact administrator
for this information.

#172691 Copied

Rose Tyler

Support staff

September 18, 2017 at 14:53

Unfortunately without success.

Regards

#172699 Copied

waadaa

Participant

September 18, 2017 at 15:00

pls see prv.

Please, contact administrator
for this information.

#172700 Copied

Rose Tyler

Support staff

September 18, 2017 at 15:09

http://prntscr.com/gmmim3 Do you have any limits for users from other countries?

Regards

#172702 Copied

waadaa

Participant

September 18, 2017 at 15:11

No. Normally not?

#172704 Copied

waadaa

Participant

September 18, 2017 at 15:14

Please check this thread. You colligue has connected before without any problem;

https://www.8theme.com/topic/legenda-cart-string-at-header-not-translating-what-ever-i-do/#post-168910

#172707 Copied

Rose Tyler

Support staff

September 18, 2017 at 15:27

You are right, but now, unfortunately, we can’t connect.

Regards

#172712 Copied

Rose Tyler

Support staff

September 18, 2017 at 15:31

It seems like some Firewall on a server is blocking the access.
Shall we provide our IP address to add it to white list?

Regards

#172715 Copied

waadaa

Participant

September 18, 2017 at 15:32

Please then advise what should I check.

It is not my fault.I connect to ftp, your colleague can connect to ftp.

Tell me what to check or edit and I do it.

#172716 Copied

waadaa

Participant

September 18, 2017 at 15:33

OK share your ip and I will send it to ISP

#172717 Copied

Rose Tyler

Support staff

September 18, 2017 at 15:37

I’ve sent IP to your email address.

Regards

#172719 Copied

waadaa

Participant

September 18, 2017 at 15:39

OK. Sending to ISP and ask them to check.

#172720 Copied

waadaa

Participant

September 18, 2017 at 15:51

ISP informed me that you are trying with SSH. It is not good attempt.

Sep 18 16:26:34 lfd[729746]: (sshd) Failed SSH login from IP DELETED (UA/Ukraine/-): 3 in the last 3600 secs – *Blocked in csf* for 3600 secs [LF_SSHD]

You should use FTP!!!

#172725 Copied

waadaa

Participant

September 18, 2017 at 15:57

???

#172727 Copied
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