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Viewing 30 posts - 61,951 through 61,980 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 10:56

    Change the previous code to:

    @media only screen and (max-width: 768px){
    .vc_grid-item.vc_clearfix.vc_col-sm-4.vc_visible-item, .vc_masonry_grid .vc_grid.vc_row .vc_grid-item {
        width: 33.33%;
        display: inline-block !important;
    }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 10:46

    Hello,

    It requires additional customization, but customizations are not covered under our Support Policy.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 10:36

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 10:31

    We have updated theme. But your issue was not related to theme update.
    If you don’t know what are the error logs then contact your hosting provider to get this information.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 10:30

    Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 10:02

    Hello,

    Please try to disable WooCommerce Currency Switcher plugin.
    You can use the third-party plugin but we can’t guarantee compatibility with our theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 09:57

    Hello,

    Please update theme https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade.
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Also, update all required plugins https://www.8theme.com/download-plugins/.

    After the update, you just need to synchronize translation files of the theme and woocommerce.
    Before this make sure that you placed translation files into wp-content/languages/themes folder with correct name https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ (the same for woopress theme).
    Button Sync allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed. You may lose only strings that were changed.
    Also, don’t forget to backup all the files before any update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 09:52

    Hello,

    2. Please see screenshots http://prntscr.com/gsn3vm > http://prntscr.com/gsn3zn https://www.modernmarketingpartners.com/set-featured-products-woocommerce/, https://prnt.sc/fhj6vf.
    3. You can manage single product sidebar widgets from Appearance > Widgets > Single Product Sidebar http://prntscr.com/gsn5vz. Our offers is not a widget, these products are Up-Sells products (Theme Options > E-Commerce > Single Products > Location of upsell products > Sidebar).
    7. Edit Newsletter popup static block or provide wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 09:41

    Hello,

    By default to create mega menu you should chose design type – Mega Menu and number of columns for the first level.
    Please read this topic https://www.8theme.com/topic/mega-menu-6/ and doc https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 09:39

    – the categories and sub hasnt the same tree (plus and minus) layout in arabic.
    example http://jeenacom.com/product-category/men-ar/?lang=ar
    – the product detail page looks unorganized
    example http://jeenacom.com/product/%d9%83%d9%88%d9%85-%d8%af%d9%8a-%d8%ba%d8%a7%d8%b1%d8%b3%d9%88%d9%86-%d9%88%d9%86%d8%af%d8%b1-%d9%88%d9%88%d8%af/?lang=ar

    – will be fixed in next theme update.

    – not sure why the sort dropdown looks very old on both languages (english and arabic)
    example http://jeenacom.com/product-category/fragrances/men/

    – the same on the demo, so it is not a bug.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 09:37

    You’re welcome! I did nothing, simply do not forget to clear cache before checking.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 09:35

    Hello,

    Please see screenshot http://prntscr.com/gsmxza and Theme Options > General > Header Settings
    http://prntscr.com/gsmyn9 and http://prntscr.com/gsmyvq

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 09:30

    In this case, it would be better to hide the border on mobile, please add this code in Custom css for mobile:

    .header-wrapper .navbar-header .et-wishlist-widget .wishlist-count, .fixed-header .navbar-header .et-wishlist-widget .wishlist-count {
        border: none;
    }
    .header-wrapper .navbar-header .et-wishlist-widget .wishlist-count,  .fixed-header .navbar-header .et-wishlist-widget .wishlist-count {
        background-color: transparent;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 09:24

    Is your problem solved? http://prntscr.com/gsmu20

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 09:17

    Hello,

    You may use Media grid element https://vc.wpbakery.com/video-academy/media-and-masonry-media-grid/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 09:00

    Yes, also you may provide me wp-admin access in Private Content and I will help you recreate the page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 08:58

    Hello,

    1. This link to shop page http://prntscr.com/gsmhoy can’t be changed.
    2. http://prntscr.com/gsmi4u Please check checkout page now.
    3. On our demo we use http://prntscr.com/gsmit8 If you want to make equal size for all the product images, either upload images with the same sizes or enable Hard Crop. Then regenerate thumbnails.
    Read more https://docs.woocommerce.com/document/fixing-blurry-product-images/
    4. http://prntscr.com/gsmjjr

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 08:51

    Hello,

    Please add this code in custom.css:

    .products-grid .product {
        margin-bottom: 20px;
    }

    How to create custom.css you can watch in this tutorial https://www.youtube.com/watch?v=Qok2zRedRMY.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 08:47

    Hello,

    The wp-admin credentials are incorrect. Please check them.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 08:44

    Hello,

    You may add this code in Custom css for this page:

    @media only screen and (max-width: 768px){
    .vc_grid-item.vc_clearfix.vc_col-sm-4.vc_visible-item {
        width: 33.33%;
        display: inline-block !important;
    }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 08:30

    Hello,

    Thank you. How can I see this warning? I’ve enabled debug mode, but do not see the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 08:18

    We’ve checked this problem with a default theme, and the problem persists. Unfortunately, we are able to help only in case problem related to our theme options or functionality and files.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 08:04

    Hello,

    You need to set needed Catalog images settings in Woocommerce > Settings > Products > Display. If you want to make equal size for all the product images, either upload images with the same sizes or enable Hard Crop. Then regenerate thumbnails.
    Read more https://docs.woocommerce.com/document/fixing-blurry-product-images/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 07:59

    Hello,

    Sorry for the delay. I enabled debug mode on your site and saw errors that relate to WordPress, your current theme version is not compatible with latest WordPress version, so you need update theme to the latest version. If after that, the problem won’t be solved, provide server error log so we could check your problem more deeply.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 07:42

    Hello,

    1. Could you please provide wp-admin access in Private Content?
    2. Please provide a screenshot.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2017 at 16:03

    Please provide wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2017 at 15:40

    Hello,

    Use SEO plugin to add more options for FB share, for example, Yoast SEO plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2017 at 14:55

    Please read http://www.wpbeginner.com/plugins/how-to-turn-off-or-disable-comments-in-wordpress-pages/
    I’ve checked on iPhone 6 and do not see the problem – http://prntscr.com/gsbc67

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2017 at 14:12

    Hello,

    1. Please check now.
    2. All available blog layouts you may find in Theme Options http://prntscr.com/gsaqg5

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2017 at 14:05

    You’re welcome!
    Please find and check
    $this.find('>li').first().find('> .open-this').removeClass( 'fa-angle-down' ).addClass('fa-angle-down').parent().addClass('opened').find('> ul.children').show(); line in your etheme.js file, because after theme update you will be need to repeat changes.

    Regards

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    Viewing 61,980 results - 61,951 through 61,980 (of 68,231 total)
Viewing 30 posts - 61,951 through 61,980 (of 68,231 total)
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