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Problem with Ess.Grid x Woopress - by zym-studio

This topic has 20 replies, 2 voices, and was last updated 6 years, 7 months ago ago by Rose Tyler

zym-studio

Participant

September 22, 2017 at 14:31

Hi,

I bought the theme a few weeks ago. I encounter a problem when i want to edit my home page, i try to edit settings “ess grid block”, i click on the pen for editing and a little box appear, i can see that something load but nothing happen…

I use wamp for Apache Server. I manage my website on localhost.

Thanks for help,
Best regards,
Zym.

#173207 Copied Theme version: 3.1

19 Answers

zym-studio

Participant

September 22, 2017 at 15:31

“Ess grib block” is “Info Box” from Ess. Grid ^^

#173210 Copied

Rose Tyler

Support staff

September 22, 2017 at 15:59

Hello,

It is a bit difficult to sort out in the problem without possibility to check backend of your site.
Make sure that you use the latest versions of all plugins, and check http://prntscr.com/godoez, also try to disable 3-rd party plugins.
Go to Appearance > Themes > enable default theme and check if everything works fine.

Regards

#173214 Copied

zym-studio

Participant

September 22, 2017 at 16:03

I got the same problem when i want to add a new menu in the current menu. I see a circle with a dot turning inside, but nothing happens.

#173215 Copied

Rose Tyler

Support staff

September 25, 2017 at 08:39

Hello,

These problems persist when default theme is activated?

Regards

#173278 Copied

zym-studio

Participant

September 26, 2017 at 09:11

When the default theme is activated, it’s working.

#173409 Copied

Rose Tyler

Support staff

September 26, 2017 at 13:00

Hello,

Please contact us when your site will be online, I need to check backend to investigate the problem because I do not face such issue on my test site.

Regards

#173444 Copied

zym-studio

Participant

September 26, 2017 at 13:33

Well, i’ll up this post when it’s available.

I can also send you my “www” folder with SQL DB. There isn’t private data.

#173456 Copied

Rose Tyler

Support staff

September 27, 2017 at 09:52

Hello,

In this case, we need full copy of your site, so please sent full archive of your site and DB, also please provide screenshots of your problem. You may add a download link of these files in Private content.

Regards

#173543 Copied

zym-studio

Participant

September 28, 2017 at 13:34

Sure

#173690 Copied

zym-studio

Participant

September 28, 2017 at 14:23

You can find the link here.

Please, contact administrator
for this information.

#173692 Copied

Rose Tyler

Support staff

September 28, 2017 at 16:04

Please send me SQL dump file.

Regards

#173715 Copied

zym-studio

Participant

September 29, 2017 at 08:45

link here 🙂

Please, contact administrator
for this information.

#173758 Copied

zym-studio

Participant

September 29, 2017 at 09:10

More informations that can help you (maybe):
– When i want to import data demo from Ess.Grid i got ajax error
– I can’t create categories for products with woocommerce

All my plugins seems broken…

#173762 Copied

Rose Tyler

Support staff

September 29, 2017 at 09:12

Hello,

Please provide screenshots of your problems with explanation how can I recreate these situations.

Regards

#173764 Copied

Rose Tyler

Support staff

September 29, 2017 at 15:33

We’ve used OpenServer 5.2.2 and checked the copy of your site.
I do not see problems http://prntscr.com/gr7k5a, http://prntscr.com/gr7krn, http://prntscr.com/gr7msi.

Regards

#173814 Copied

zym-studio

Participant

October 1, 2017 at 13:33

I’ll try this now !
Thanks 🙂

#173863 Copied

Rose Tyler

Support staff

October 2, 2017 at 08:13

You’re welcome! Feel free to ask if you have any other questions.

Regards

#173885 Copied

zym-studio

Participant

October 2, 2017 at 08:59

My problem is fix ! Thanks Rose !

I was using Wamp Server (lastest version) if this info could help you next time 😉

Have a nice day,
Zym.

#173902 Copied

Rose Tyler

Support staff

October 2, 2017 at 09:05

You’re welcome!

Regards

#173905 Copied
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