Forum Replies Created

Viewing 30 posts - 60,841 through 60,870 (of 68,223 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 17:02

    Hello,

    Oh I see, please edit code for page http://prntscr.com/h9xq25

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 16:59

    You’re welcome!
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 16:54

    Connect to site files via FTP and delete these 3 files from legenda theme folder.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 16:19

    You’re welcome!
    We would be happy if you share your experience of support quality you received. You can rate our product on Themeforest http://prnt.sc/d256m6 https://themeforest.net/downloads
    This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 15:47

    Hello,

    Seems this question was replied via our chat support.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 15:43

    Hello,

    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 15:17

    Hello,

    The same for making links bold or italic, but you may try to add this code in Theme Options > Custom css:

    a {
        font-style: italic;
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 13:45

    You need to delete form-change-password.php, form-edit-address.php, my-account.php files from legenda (parent theme)/woocommerce/myaccount/ folder.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 13:31

    Hello,

    Use translation files to change these strings https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 13:26

    Hello,

    If you face problems with moving your site, it would be better contact your server provider, because the theme can’t be reason of the problem, or you may contact WPKraken team to get help with this.
    Also, note that after moving you need to deactivate theme on old site in Theme Options and activate using your purchase code on new site.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 13:20

    Hello,

    list of files that should be updated you can find in WooCommerce > System Status. I’ve checked your site and see that you see the outdated files massage because of form-edit-address.php file in parent theme, as you may see in theme changelog – woocommerce/myaccount/ ( form-change-password.php, form-edit-address.php, my-account.php ) files were deleted, so simply delete these files to solve the issue. If next time you’ll see files directly from the child theme then you need to compare parent theme file and child theme file that is out of date and place into child theme file the necessary changes from parent theme file.

    Server environment: MySQL version: 5.5.44 – Recommended minimum requirement is MySQL version 5.6. See: WordPress requirements

    – this notice relates to woocommerce, and if server provider can’t upgrade MySQL version, please simply ignore the message.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 13:01

    Hello,

    Please try to activate theme now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 12:01

    Hello,

    You need to check changes that you made in the child theme.
    Also, contact your hosting and ask update php version to 5.6.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 11:57

    The problem will be solved if you activate parent theme on site? Please check and let me know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 11:51

    Hello,

    There is no options to change links color at once, but you may set color in Theme Options > Typography > Main Font color, Body Font color and Main Color in Theme Options > Color Scheme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 11:36

    Hello,

    Sorry for the delay due to the weekends.
    Please describe your query in details.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 11:25

    Hello,

    Please find these codes in Theme Options > Styling > Custom css http://prntscr.com/h9sxiy http://prntscr.com/h9sxpz and change color.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 11:17

    Hello,

    Done. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 10:48

    Hello,

    You need to enter your purchase code to activate theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 10:24

    Hello,

    Sorry, but we don’t guarantee compatibility with plugins that are not bundled with our theme.
    Contact with plugin author, maybe they will help you to fix the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 10:17

    Hello,

    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 10:12

    Hello,

    Could you please provide some screenshots of this problem to help me understand more?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 10:05

    Please update theme manually via FTP as described in our documentation.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 10:01

    You’re welcome!
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 10:01

    Hello,

    Sorry for the delay due to the weekends.
    I’ve tried to add the code via inspector on your site, seems it works fine – http://prntscr.com/h9ru0v
    Did you clear cache before checking code effect on the frontend?
    Please describe your problem in details to help me understand more, also provide wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 09:52

    Hello,

    You need update parent theme https://www.8theme.com/reply/176681/
    Yes, the new update of Legenda theme works with wordpress 4.8.3.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 09:49

    Hello,

    To check if problem persists with default theme you need to go to Appearance > Themes > install and activate Storefront for a few mins (official WooCommerce theme).
    The wp-admin credentials are incorrect. Please check them.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 09:46

    Hello,

    Please try to activate theme now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 09:43

    Hello,

    Please update theme https://www.8theme.com/demo/docs/royal/#!/installation_upgrade and update all required plugins: https://www.8theme.com/download-plugins/ http://prntscr.com/gtwfrk
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate the theme and skip Setup Wizard.

    Very likely after updates the problem will be solved.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2017 at 09:38

    Hello, @Laurent,

    Sorry for the delay due to the weekends.
    Please try to update theme now. Let us know results.

    Regards

  • 1 2 3 2,028 2,029 2,030 2,273 2,274 2,275
    Viewing 60,870 results - 60,841 through 60,870 (of 68,223 total)
Viewing 30 posts - 60,841 through 60,870 (of 68,223 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.