Hello, Benz,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, provide us with temporary FTP access
https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello, Rahul kumar,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Could you please perform the following test? Kindly disable all non-essential plugins and check if this resolves the issue with the background image display. Then, re-enable the plugins one by one. Once you identify the plugin causing the issue, you may test different configuration settings or contact the plugin’s support team directly for further assistance.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme’s Team

Hello, Smalameri,

Thank you for reaching out to us.

Please note that the mentioned button is disabled for mobile devices by default. However, you can enable it using the following code:

[data-elementor-device-mode=mobile] .etheme-product-hover-mask2 .footer-inner>:nth-child(3)~.show-quickly {
    display: inline-flex;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best Regards,
8Theme’s Team

Hello, Rahul kumar,

Thank you for reaching out to us.

To locate and copy the product category page link, please follow these steps: go to Products > Categories > View category.

Then edit the menu content > settings of the desired menu list item > add the copied link.

We hope this information is helpful. Please feel free to contact us if you need any further assistance.

Best Regards,
8Theme’s Team

Hello, Marcio Queiroz,

Thank you for reaching out to us. Unfortunately, we do not provide Figma or PSD files for our demos. We acknowledge that there may have been previous instances where such files were provided; however, we have since updated our policy and have removed all references to the provision of PSD and Figma files from our communications and offerings.
Our themes are designed and developed specifically for WordPress, and we offer fully customizable options within the theme settings to help you achieve your desired design.

We apologize for any inconvenience this may have caused and appreciate your understanding in this matter.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We have conducted testing using the name of one of your products, and everything is functioning properly. Please find the video demonstration at the following link: https://gyazo.com/069f13d0a4412143f21ced7abccb11dd

Should you have any questions or require further information, please feel free to reach out.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please clear the cache and check how the pagination is functioning now?

Additionally, please test it with and without this option https://prnt.sc/_1WFl4lrDilO to determine the optimal configuration.

Best Regards,
8Theme’s Team

Hello,

Please try using the image in a different format, as certain plugin settings may be blocking the display of WebP images.

Best regards,
8Theme Team

Hello,

We appreciate your prompt response.

There are two header builders available, and you can choose the one that best suits your preferences:
– Header Builder in Theme Options (old one) – https://youtu.be/RbdKjQrFnO4?feature=shared
– Header Builder with Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/
If you have 2 builders activated, the settings from the new one (Elementor) will have higher priority.

We’ve added a Mobile menu for your header via Header Builder with Elementor > edit template https://prnt.sc/h1ERSV09ECYJ > https://prnt.sc/lh4F796LE0RR

Kindly clear your cache and check the result. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

Please try entering the product title as specified in the option: https://prnt.sc/kdEXoYgJXcQk > https://prnt.sc/BM1B4k_7LamU

Best regards,
8Theme’s Team

Hello, Nitin Sharma,

We kindly ask you to disable all plugins except for the essential ones mentioned in the article we shared with you earlier: https://prnt.sc/0zjGMVk6smpp

This step is necessary for testing purposes. After disabling the plugins, please clear the cache and check the results. Kindly inform us of the outcome. Once the testing is complete, you may re-enable the plugins you need.

Thank you for your cooperation.

Best regards,
8Theme’s Team

Thank you for reaching out to us.

The error message you provided indicates that the allowed memory size has been exhausted. This typically occurs when a script requires more memory than the allocated limit. To resolve this issue, we recommend increasing the PHP memory limit in your server settings. You can do this by modifying the php.ini file or adding the following line to your wp-config.php file:

define('WP_MEMORY_LIMIT', '1024M');

Read more – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

If the issue persists, please check with your hosting provider to ensure that the memory limit can be increased. Additionally, reviewing any recently installed plugins or scripts that may be consuming excessive resources could help identify the cause.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, Ruhul Amin,

We appreciate your prompt response.

1/ Please update the “My Account” page by replacing our content with the WooCommerce shortcode [woocommerce_my_account] You can find more details in the following documentation: https://woocommerce.com/document/woocommerce-shortcodes/

2/ Go to Woocommerce > Settings > Accounts & Privacy > XStore “My account” page settings >
Account page type > Default.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team