Hello,

Thank you for reaching out to us.

The functionality you are requesting is not a built-in feature of our theme. However, we believe that WooCommerce support may be able to assist you with this matter. We recommend starting by reviewing the following articles: https://woocommerce.com/document/fixing-blurry-product-images/ https://woocommerce.com/document/managing-products/virtual-downloadable/ . After that, you may reach out to their support team directly for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, Abv,

Thank you for reaching out to us.

We are sorry to hear that you are experiencing difficulties with Elementor.

Based on the information from WooCommerce > Status > Logs, the issue appears to be caused by a memory-related problem. You can view the details here: https://prnt.sc/dUHQCT95ycf3
To resolve this issue, we recommend contacting your hosting provider to address the memory-related problem. Additionally, please consider disabling the third-party plugin mentioned in the screenshot.

Best Regards,
8Theme’s Team

Hello, Benz,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, provide us with temporary FTP access
https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello, Rahul kumar,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Could you please perform the following test? Kindly disable all non-essential plugins and check if this resolves the issue with the background image display. Then, re-enable the plugins one by one. Once you identify the plugin causing the issue, you may test different configuration settings or contact the plugin’s support team directly for further assistance.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme’s Team

Hello, Smalameri,

Thank you for reaching out to us.

Please note that the mentioned button is disabled for mobile devices by default. However, you can enable it using the following code:

[data-elementor-device-mode=mobile] .etheme-product-hover-mask2 .footer-inner>:nth-child(3)~.show-quickly {
    display: inline-flex;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best Regards,
8Theme’s Team

Hello, Rahul kumar,

Thank you for reaching out to us.

To locate and copy the product category page link, please follow these steps: go to Products > Categories > View category.

Then edit the menu content > settings of the desired menu list item > add the copied link.

We hope this information is helpful. Please feel free to contact us if you need any further assistance.

Best Regards,
8Theme’s Team

Hello, Marcio Queiroz,

Thank you for reaching out to us. Unfortunately, we do not provide Figma or PSD files for our demos. We acknowledge that there may have been previous instances where such files were provided; however, we have since updated our policy and have removed all references to the provision of PSD and Figma files from our communications and offerings.
Our themes are designed and developed specifically for WordPress, and we offer fully customizable options within the theme settings to help you achieve your desired design.

We apologize for any inconvenience this may have caused and appreciate your understanding in this matter.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We have conducted testing using the name of one of your products, and everything is functioning properly. Please find the video demonstration at the following link: https://gyazo.com/069f13d0a4412143f21ced7abccb11dd

Should you have any questions or require further information, please feel free to reach out.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please clear the cache and check how the pagination is functioning now?

Additionally, please test it with and without this option https://prnt.sc/_1WFl4lrDilO to determine the optimal configuration.

Best Regards,
8Theme’s Team

Hello,

Please try using the image in a different format, as certain plugin settings may be blocking the display of WebP images.

Best regards,
8Theme Team

Hello,

We appreciate your prompt response.

There are two header builders available, and you can choose the one that best suits your preferences:
– Header Builder in Theme Options (old one) – https://youtu.be/RbdKjQrFnO4?feature=shared
– Header Builder with Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/
If you have 2 builders activated, the settings from the new one (Elementor) will have higher priority.

We’ve added a Mobile menu for your header via Header Builder with Elementor > edit template https://prnt.sc/h1ERSV09ECYJ > https://prnt.sc/lh4F796LE0RR

Kindly clear your cache and check the result. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

Please try entering the product title as specified in the option: https://prnt.sc/kdEXoYgJXcQk > https://prnt.sc/BM1B4k_7LamU

Best regards,
8Theme’s Team

Hello, Nitin Sharma,

We kindly ask you to disable all plugins except for the essential ones mentioned in the article we shared with you earlier: https://prnt.sc/0zjGMVk6smpp

This step is necessary for testing purposes. After disabling the plugins, please clear the cache and check the results. Kindly inform us of the outcome. Once the testing is complete, you may re-enable the plugins you need.

Thank you for your cooperation.

Best regards,
8Theme’s Team