Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Here is a video from the Safari browser – https://gyazo.com/e7a2fa2e0613b7e207da88209085cc92

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

You can download the previous version of the XStore theme (9.4.7) in the Private Content area of this reply.

Should you need any additional support, feel free to contact us.

Best regards,
8Theme’s Team

Hello,

It appears that the error message does not accurately reflect the situation. Instead, it should indicate that you are unable to publish a response that contains no information at all in the public area.

It is indeed necessary to include some content in the public area, as a message cannot consist entirely of content from the private area. Any brief text would suffice, for example: “I have provided the details in the private content area.” However, a more informative response would be preferable.

This requirement has been implemented to enhance the efficiency of our support team.

Best regards,
8Theme’s Team

Hello,

1/ “I cannot even update the replies in the private content area, as it keeps telling me duplicate content.” – To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ You mentioned an issue with the logo; however, we have not yet received the video we previously requested. Based on our observations, the logo can be changed without any issues https://prnt.sc/xbVZNMw2a9Qm

3/ “Also the screenshot you provided is for WP Bakery. I do not use WP bakery.” – The screenshot is not specifically related to the builder you are using. The options shown in the screenshot are still available on your website. Kindly follow our recommendations and try the suggested steps – https://prnt.sc/Vdhj53hsNzTL > https://prnt.sc/9UjB0W6XaEvm

4/ Private Content

Best regards,
8Theme’s Team

Hello,

https://prnt.sc/v3MrTFaDorVR Could you please provide the correct credentials?

Best regards,
8Theme Team

Hello,

If you would like to add an additional tab for each product with unique content, follow these steps: go to Dashboard > Products > edit product > XStore Options > Single layout > add own content for Custom tab title and Custom tab https://prnt.sc/_12re1HatFd9 , then go to XStore Builders > Single product Builder via Elementor > edit template > edit settings of Tabs element > add new tab “Single product Custom tab” https://prnt.sc/e0LNHduGRLvu

Best regards,
8Theme’s Team

Hello,

To provide wp-admin access, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Best regards,
8Theme’s Team

Hello,

As we can see, the code is working correctly: https://prnt.sc/UPaXpIPne4Sk Please make sure to clear your cache to see the changes.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us. We appreciate your interest in enhancing your product page.

Our theme includes a built-in option to add custom tabs to the product page. You can find this feature in XStore Builders > Single product builder with Elementor > edit template > Tabs settings. From there, you can create an additional tab for FAQs next to the Reviews tab.

If you need further assistance, please let us know. We are happy to help!

Best regards,
8Theme’s Team

Hello, SARKIS KARTASHEV,

To resolve the issue, please ensure that you clear your browser cache. Additionally, if you are using a caching plugin or a CDN, kindly clear the cache there as well.

To assist you more effectively, we kindly ask you to record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme’s Team

Hello,

Thank you for your response.

https://prnt.sc/wWAseM5cv0Jz – please provide the correct credentials.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

The functionality you are requesting is not a built-in feature of our theme. However, we believe that WooCommerce support may be able to assist you with this matter. We recommend starting by reviewing the following articles: https://woocommerce.com/document/fixing-blurry-product-images/ https://woocommerce.com/document/managing-products/virtual-downloadable/ . After that, you may reach out to their support team directly for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, Abv,

Thank you for reaching out to us.

We are sorry to hear that you are experiencing difficulties with Elementor.

Based on the information from WooCommerce > Status > Logs, the issue appears to be caused by a memory-related problem. You can view the details here: https://prnt.sc/dUHQCT95ycf3
To resolve this issue, we recommend contacting your hosting provider to address the memory-related problem. Additionally, please consider disabling the third-party plugin mentioned in the screenshot.

Best Regards,
8Theme’s Team