Hello,

Thank you for reaching out to us.

To modify the layout of the Shop page, we kindly recommend referring to the following article: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/ This guide provides detailed instructions on using the Archive Products Builder with Elementor for customization.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team

Hello, Wick’d,

Could you please check the cache and verify how it is functioning now?

Thank you in advance for your time and support.

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Since you are using third-party plugins on your website, certain adjustments may be required in some cases. You may use the following custom CSS code to address this:

.single-product .product-content form.cart {
    display: block;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best regards,
8Theme’s Team

Hello, Harshana,

Thank you for reaching out to us.

Here is a link to the XStore theme documentation – https://www.8theme.com/documentation/xstore/ and videos – https://www.youtube.com/@8theme/videos

MultiVendorX plugin – https://multivendorx.com/docs/knowledgebase/installation-activation/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please check your website’s privacy settings and ensure that it is set to be publicly accessible. Additionally, verify if there are any maintenance or coming soon modes enabled that might be restricting access. If the issue persists, please test if the same issue occurs when using a default theme, such as Storefront. Go to Appearance > Themes > install and temporarily activate the Storefront theme.
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to our theme. In this case, we would recommend you each out to your hosting provider’s support team for assistance. They can help identify server-side issues that might be causing the problem.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ Kindly try disabling the sticky header and check if the issue persists. Alternatively, you may use the following custom CSS code:

.menu-static-block.nav-sublist-dropdown {
    max-height: 400px; /* Adjust height as needed */
    overflow-y: auto;
}

2/ Theme Options > Speed optimization > Ajax menu dropdown > off.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

https://prnt.sc/PoZraSk7fAp9 > https://prnt.sc/DiqixA8hEUg2

Best regards,
8Theme’s Team

Hello, Tavi,

We appreciate your prompt response.

1/ The translations from the Loco Translate plugin should now be functioning correctly. Kindly test and confirm.

The Cart and Checkout pages can be edited using Elementor. Please refer to the following link for guidance: https://prnt.sc/6SzzZyNRCmbN

3/ Edit attribute > Type – https://prnt.sc/JoUbqt1ZfJU3

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme’s Team

Hello Carina,

Thank you for reaching out to us.

In WooCommerce, the Shop page serves as the main product listing page, and only one page can be assigned as the default Shop page in the settings (go to Pages > create Shop page, then go to Woocommerce > Settings that select this page there instead of your current selection). However, you can achieve the desired setup by creating separate category pages for Men’s Shoes and Women’s Shoes.

To do this, please follow these steps:

1. Create Category Pages:
– Go to Products > Categories in your WordPress dashboard.
– Ensure that you have categories for Men’s Shoes and Women’s Shoes created.

2. Create Custom Pages for Each Category (content will be your custom there) or simply use default pages of created categories.

3. Add These Pages to Your Menu:
– Navigate to Appearance > Menus
– Enable Product Categories for Menus – https://www.8theme.com/documentation/xstore/menu-set-up/how-to-enable-product-categories-for-menus/
– Add the newly created pages or mentioned product categories to your website’s navigation menu for easy access.

We hope this helps! Please let us know if you need further assistance.

Best regards,
8Theme Team

Hello, Amjad Farooq,

1/ Appearance > Widgets > edit titles of widgets.

2/ Please update the theme and plugins https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ and then Sync translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

3, 4/ Edit Cart and Checkout pages using Elementor > edit settings there – https://prnt.sc/m-ZqSWm8_qDY

We hope this information is helpful.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

In WooCommerce > Settings > Products > Shop Page, the selected page will by default display all products.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

1. To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2. Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

From your screenshot, it is evident that the shortcode is not working. The most likely reason for this issue is that the corresponding plugin has not been activated. Please ensure that the MultiVendorX plugin is activated.

Best regards,
8Theme Team

Hello, WebTech Global,

We appreciate your prompt response.

1/ Please downgrade the PHP version from 8.3.6 to 8.1 or 8.2. Not all plugins are compatible with your current version.

2/ Loco Translate > Plugins > XStore Core > find and edit the desired text.

There is an error https://prnt.sc/CMfyQS9fCrBT “Error: 413 Request Entity Too Large. Check console output for debugging information” Please read this article https://localise.biz/wordpress/plugin/faqs/postdata-limit to fix it.

Best regards,
8Theme’s Team