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Viewing 30 posts - 59,851 through 59,880 (of 68,223 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 13:28

    Hello,

    Please try to clear cache and check.
    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 12:54

    Hello,

    Please provide link to your site.
    Go to Appearance > Widgets > and check if your widgets from top bar and footer areas were transferred to Inactive Widgets area.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 12:47

    Hello,

    Sorry for the delay due to the weekends.
    Please try to add this code in Theme Options > Styling > Custom css:

    .product-ajax-list img {
        max-width: 8rem;
    }

    http://prntscr.com/hp0sd5

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 11:56

    Hello,

    Please describe your problem in details.
    Also, I can’t login to your dashboard http://prntscr.com/hp0p1n
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 11:51

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 11:47

    Hello, @SOLZ23

    Please see screenshot http://prntscr.com/hp0kz1

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 11:44

    Hello, @Divites

    The code works correctly, try to change values http://prntscr.com/hp0jo8
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 11:36

    Hello,

    The changelog of theme you may find here https://www.8theme.com/demo/xstore/update-history/?preset=blog_fixes
    We’ve sent to your registration email 4.7 theme version, so you could compare files and transfer changes to child theme https://codex.wordpress.org/Child_Themes + https://www.8theme.com/documentation/docs/child-theme/ to prevent losing changes after theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 11:28

    Hello,

    Please try to use this code in Theme Options > Styling > Custom css > Custom css for mobile:

    .single-product .swiper-slide, .products-grid .product {
        width: 100% !important;
    }

    or this one in style.css file of child theme:

    @media only screen and (max-width: 480px){
    .single-product .swiper-slide, .products-grid .product {
        width: 100% !important;
    }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 11:22

    Hello,

    Please read these suggestions https://www.8theme.com/reply/169282/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 11:15

    Hello,

    Sorry for the delay due to the weekends.
    We’ve re-tested your site https://tools.pingdom.com/#!/dvotCI/https://www.kingstonbrass.com and do not see the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 11:14

    Hello,

    You may find theme.php file (woopress/framework/) and et_enqueue_gfonts function there http://prntscr.com/hozx3l. Copy the function, like http://prntscr.com/hozyh9, into child theme https://codex.wordpress.org/Child_Themes. Then you need to comment line of Raleway http://prntscr.com/hozzsz. If after that the problem won’t be solved, try to disable Essential Grid plugin. To remove the font from the plugin, you need to contact plugin support https://codecanyon.net/item/essential-grid-wordpress-plugin/7563340/comments.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 10:48

    Hello,

    Please try to use this code in Theme Options > Custom css:

    .single_add_to_cart_button {
        background-color: #fffcfc;
        opacity: 1 !important;
        color: #000000;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 10:40

    Hello,

    Sorry for the delay due to the weekends.
    If you mean Lookbook page where you set grid, please check the page now. I’ve created “art.ryzdev portfolio” design template http://prntscr.com/hozo9y. You may change sizes of images for current design > http://prntscr.com/hozp4n.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 10:16

    Hello,

    Please try to change settings in Woocommerce > Settings > Products > Display > http://prntscr.com/hozehq

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 10:12

    Hello,

    Sorry for the delay due to the weekends.
    You need to use BBPress plugin to create forum https://bbpress.org/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 09:57

    Hello,

    Sorry for the delay due to the weekends.
    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 09:30

    Hello,

    Sorry for the delay due to the weekends.
    Please try to delete this code http://prntscr.com/hoyuga

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 09:14

    Hello,

    Do you have this problem with parent theme also? Did you check the issue with default WC theme – Storefront?
    Please try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check.
    If the situation won’t change please provide temporary wp-admin access to check a reason of such displaying.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 09:09

    Hello,

    To check if the problem relate to our theme you need to try to activate Storefront theme (Appearance > Themes > Install and activate) – official WC theme. Let us know if you have this issue with our theme only or even with official theme too.
    Also, please provide wp-admin and FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 09:05

    Hello,

    I’ve enabled Visual composer for static blocks http://prntscr.com/hoyk3c
    You may simply add Instagram element to your static block http://prntscr.com/hoykfp
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 09:00

    Hello,

    Please add this code in Custom css:

    .footer-product a {
        color: white;
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 08:30

    Hello,

    Unfortunately, there is no such option and this is requested additional customization. Sorry, but customizations are not covered under our Support Policy.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 08:24

    Hello,

    I’m glad that you sorted out.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 08:23

    Hello,

    Thanks for the topic. Hope you are having a nice day.
    At first, make sure that you use latest theme version and all your plugins are updated https://www.8theme.com/documentation/xstore/plugins/plugins-update/.

    Please provide temporary wp-admin access in Private Content, so we could check your problems deeply.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 08:19

    Hello,

    You’re welcome!
    This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 17:00

    Hello,

    Could you please provide temporary wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 16:56

    The wp-admin credentials are incorrect. Please check them.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 16:55

    Hello,

    Yes, to prevent losing your changes after theme update you need to transfer changes into child theme https://codex.wordpress.org/Child_Themes

    What theme version do you need? I can send it to your email.

    Also, latest version you may find on ThemeForest (log in with your Envato account credentials and free download the latest version in Downloads section).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 16:15

    You’re welcome! πŸ™‚
    This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

    Regards

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    Viewing 59,880 results - 59,851 through 59,880 (of 68,223 total)
Viewing 30 posts - 59,851 through 59,880 (of 68,223 total)
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