Forum Replies Created

Viewing 30 posts - 59,881 through 59,910 (of 68,231 total)
1 2 3 … 1,996 1,997 1,998 … 2,273 2,274 2,275
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 08:30

    Hello,

    Unfortunately, there is no such option and this is requested additional customization. Sorry, but customizations are not covered under our Support Policy.

    Regards

    #180298 Copied In reply to: Mobile menu – change to left
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 08:24

    Hello,

    I’m glad that you sorted out.
    Let us know if you need any further assistance.

    Regards

    #180297 Copied In reply to: Help page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 08:23

    Hello,

    Thanks for the topic. Hope you are having a nice day.
    At first, make sure that you use latest theme version and all your plugins are updated https://www.8theme.com/documentation/xstore/plugins/plugins-update/.

    Please provide temporary wp-admin access in Private Content, so we could check your problems deeply.

    Regards

    #180295 Copied In reply to: after new update, my site broken
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 08:19

    Hello,

    You’re welcome!
    This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

    Regards

    #180293 Copied In reply to: CHANGE SLIDER DIVIDER
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 17:00

    Hello,

    Could you please provide temporary wp-admin access in Private Content?

    Regards

    #180255 Copied In reply to: Search Population
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 16:56

    The wp-admin credentials are incorrect. Please check them.

    Regards

    #180253 Copied In reply to: how i can change image size in portfolio grid?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 16:55

    Hello,

    Yes, to prevent losing your changes after theme update you need to transfer changes into child theme https://codex.wordpress.org/Child_Themes

    What theme version do you need? I can send it to your email.

    Also, latest version you may find on ThemeForest (log in with your Envato account credentials and free download the latest version in Downloads section).

    Regards

    #180252 Copied In reply to: Registration page just reloads in Internet Explorer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 16:15

    You’re welcome! 🙂
    This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

    Regards

    #180247 Copied In reply to: Forms Boxes
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 16:15

    Hello,

    Do you use latest theme version? If not, please update theme https://www.8theme.com/reply/179192/

    Regards

    #180246 Copied In reply to: Registration page just reloads in Internet Explorer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 16:08

    Hello,

    Please go to Theme Options > Styling > Content > http://prntscr.com/hnxbzq

    Regards

    #180244 Copied In reply to: Forms Boxes
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 16:06

    Hello,

    That is great thank you for letting us know.

    Regards

    #180243 Copied In reply to: Product video display layout not working correctly on first play
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 13:55

    The wp-admin credentials are incorrect. Please check them.
    Also, provide FTP access (FTP hostname, FTP username, FTP password).

    Regards

    #180236 Copied In reply to: Error with AJAX request
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 13:28

    Oh I see, the code to change image works for all images in menu, so I would recommend you to change structure of menu, for example, please see screenshots from our demo: http://prntscr.com/hnuw4d > http://prntscr.com/hnuwop > http://prntscr.com/hnuwxi > http://prntscr.com/hnux9x > http://prntscr.com/hnuxlf

    Regards

    #180232 Copied In reply to: Menu with changing image.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 11:22

    Great. Feel free to ask if you have any other questions.

    Regards

    #180224 Copied In reply to: Theme Settings stopped allowing updates
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 11:21

    Hello,

    I’ve changed settings in Visual Composer > Role Manager > Post Types > Custom.
    Please check. If you need any further assistance let us know and explain your request in details.

    Regards

    #180223 Copied In reply to: Partial Import of demo
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 11:06

    Oh I see, in your case, this http://prntscr.com/hnt1v2 is part of Footer Medical static block http://prntscr.com/hnt28d

    Regards

    #180220 Copied In reply to: Credit Card Icons in footer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 11:01

    Hello,

    Sorry, but I can’t re-create the problem https://gyazo.com/127103d96fe32e1f74522cc2fba640dc. Please make sure that you use not old browser version.

    Regards

    #180219 Copied In reply to: Theme Settings stopped allowing updates
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 10:23

    Hello,

    Could you please provide temporary wp-admin access in Private Content?

    Regards

    #180216 Copied In reply to: Credit Card Icons in footer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 09:28

    Hello,

    You may edit content of copyright area in Appearance > Widgets.
    Read more https://www.8theme.com/documentation/docs/widgets-custom-widget-areas/
    Let us know if you need any further assistance.

    Regards

    #180211 Copied In reply to: Credit Card Icons in footer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 09:26

    Hello,

    Thanks for the credentials.
    I’ve deleted custom css code from Theme Options > Styling > Custom css.
    Please check now.

    Regards

    #180210 Copied In reply to: Hover Buttons CSS Class
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 09:07

    Hello,

    Please update all plugins to latest versions https://www.8theme.com/documentation/xstore/plugins/plugins-update/ and to update XStore Core plugin go to Appearance > Install Plugins.

    Regards

    #180208 Copied In reply to: I cannot edit menu
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 08:59

    Hello,

    I’ve disabled Ajax “Add To Cart” option in Theme Options > Single Product Page. Please check now.

    Regards

    #180207 Copied In reply to: Woocommerce Add-ons don't add to card
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 08:55

    Hello,

    I’m glad that you sorted out.

    Regards

    #180206 Copied In reply to: Typo in Woocommerce Theme File 'single-product-content-fixed.php'
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 08:47

    Hello,

    Please try to change Project images size in Theme Options > Blog & Portfolio > Portfolio.
    Let us know if you need any further assistance.

    Regards

    #180205 Copied In reply to: how i can change image size in portfolio grid?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 08:44

    Hello,

    Could you please provide wp-admin and FTP access in Private Content?

    Regards

    #180204 Copied In reply to: Error with AJAX request
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 08:41

    Hello,

    You’re welcome!
    Unfortunately, on mobile, the image can’t be visible. You may add this code in custom.css to hide image title on mobile:

    @media (max-width:480px){ 
.menu-parent-item .menu-item-object-custom { display:none; }
}

    How to create custom.css you can watch in this tutorial https://www.youtube.com/watch?v=Qok2zRedRMY.

    Regards

    #180203 Copied In reply to: Jquery 'little' problem
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 08:27

    Hello,

    We have sent the slider to your registration email. Please check.

    Regards

    #180202 Copied In reply to: Onepage corporate rev slider
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 08:23

    Hello,

    Thanks for the topic.
    Go to Edit slider > Static / Global Layers > http://prntscr.com/hnr7u7

    Regards

    #180201 Copied In reply to: CHANGE SLIDER DIVIDER
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 08:20

    Hello, @alberto@goalamarketing.com

    Feel free to ask if you have any other questions.

    Regards

    #180200 Copied In reply to: Translation Categories
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2017 at 08:19

    Hello, @Walid

    Thanks for your help.

    Regards

    #180199 Copied In reply to: Translation Categories
  • 1 2 3 … 1,996 1,997 1,998 … 2,273 2,274 2,275
    Viewing 59,910 results - 59,881 through 59,910 (of 68,231 total)
Viewing 30 posts - 59,881 through 59,910 (of 68,231 total)
1 2 3 … 1,996 1,997 1,998 … 2,273 2,274 2,275

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