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Viewing 30 posts - 59,761 through 59,790 (of 68,223 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2017 at 11:25

    Hello,

    Thanks for the topic.

    You may add on page Product categories elements in 2 columns, like http://prntscr.com/hqxf2g, select in element settings 6 columns and set categories to display http://prntscr.com/hqxg19. Also, in Woocommerce > Settings > Products > Display > Categories > choose subcategories.

    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2017 at 10:57

    Hello,

    Please try to add this code in Theme options > Styling > Custom css > Custom css for mobile:

    #etheme-popup {
        height: 500px !important;
        background-size: contain;
        background-repeat: no-repeat;
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2017 at 10:53

    Hello,

    You need to delete this code

    .languages-area {
        display: none; 
    }

    then you will be able to see content that you will add in Left Side Top Bar area.

    MY ACCOUNT and LOGOUT in top bar you may disable or enable in Theme options > Header Settings > Enable top links (Register | Sign In) and you may simply add your widget in Right Side Top Bar widget.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2017 at 10:40

    Hello,

    Try to disable object cache. Let me know about results.
    If you can’t save the menu options likely you reached limit http://sevenspark.com/wordpress/menu-item-limit. Try to increase PHP max input vars limit to 8000 or 10000.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2017 at 10:06

    Hello,

    It is strange. In this case, please try set 7000.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2017 at 09:53

    Hello,

    Unfortunately, I can’t login to your wp-admin and you provided access to Cpanel, but I need FTP access.
    If you still need our help, please follow our suggestions http://prntscr.com/hqwbc1 Also, try to enable debug mode in wordpress https://codex.wordpress.org/Debugging_in_WordPress and check if you have any error message.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2017 at 09:46

    Hello,

    You’re welcome!
    We are glad that you sorted out.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2017 at 09:44

    Hello,

    You need to copy this function http://prntscr.com/hqw85p from /lifestyle/framework/theme-functions.php to functions.php of child theme and change this http://prntscr.com/hqw8li to your link, like https://prnt.sc/hqw81s

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2017 at 09:08

    Hello,

    You’re welcome!
    If you love XStore and have something nice to say don’t hesitate to tell about this!
    We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads
    Merry Christmas 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2017 at 09:05

    Hello,

    Unfortunately, there is no such option and this is requested additional customization. Sorry, but customizations are not covered under our Support Policy.
    If you need help with additional customization contact WP-Kraken team.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2017 at 08:46

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2017 at 08:46

    Hello,

    500 error means there is lack of some resources on your server. You should contact hosting provider support and ask them to error logs to find what exactly is causing it.
    Also, we need FTP access (FTP hostname, FTP username, FTP password).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2017 at 08:40

    You’re welcome!

    We are grateful to you for your kind words, really appreciated!

    This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2017 at 08:36

    Hello,

    Hope you are having a nice day.
    Please go to Theme Options > Color Scheme > Fixed Header Text Color > Dark.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2017 at 08:32

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2017 at 08:31

    Hello,

    Looks like you have custom css for “add to cart” buttons http://prntscr.com/hqvh2s, please check Theme Options > Styling > Custom css or provide temporary wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2017 at 08:22
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2017 at 16:01

    You’re welcome!

    Please read – https://www.8theme.com/faq/ (I have a message about plugins activation. Where can I get purchase code?).

    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2017 at 15:00

    We have explored your problem deeply and find out this error: cURL error 28: Connection timed out after 5000 milliseconds. You need to set max_execution_time = 3000 in .htaccess and php.ini – https://codex.wordpress.org/Common_WordPress_Errors#Maximum_execution_time_exceeded

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2017 at 14:11

    Hello,

    Check these abilities availability from your hosting:
    1. http/https outgoing connects
    2. 136.243.62.35 availability from your source IP address.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2017 at 13:48

    Hello,

    I’ve sent theme archive to your email.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2017 at 13:33

    Hello,

    Please read our documentation https://www.8theme.com/documentation/xstore/theme-installation/demo-content/
    if you need help please provide temporary wp-admin access and describe your problems in details.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2017 at 13:26

    Hello,

    I’ve deleted and re-installed Slider plugin via admin panel. Seems because of changing size to 16MB, the plugin activated correctly now. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2017 at 11:27

    Hello,

    Thanks for the topic. Hope you are having a nice day.

    Secondary menu can’t be imported because WP does not support custom menu options. To create secondary menu go to Appearance > Menus > create menu and choose as secondary in Theme Locations. Mega menu works almost the same way for the secondary menu as for the main menu but in vertical design https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

    To import Electronics demo go to Theme Options > Import/Export > Dummy Content > and press import. Use Additional Pages Import below to import all the additional pages of the electronics demo. If you have already trashed electronics home page then you need to use manual import and go to Tools > Import > WP > upload electronics version .xml file and import. Then import Slider (Revolution Slider > Import).

    You may create product categories http://prntscr.com/hqgjee. Read more https://docs.woocommerce.com/document/managing-product-taxonomies/

    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2017 at 11:15

    Hello,

    Please note that we don’t guarantee full theme compatibility with 3rd party plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2017 at 11:06

    Hello,

    To display menu inside of page content you may add menu element on page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2017 at 10:13

    My pleasure 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2017 at 09:22

    Hello, @nirvana5

    Please create new topic https://www.8theme.com/forums/xstore-wordpress-support-forum/ > http://prntscr.com/hqeyg0 and provide link to your site and temporary admin panel access in Private Content.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2017 at 09:19

    Hello,

    Thanks for the topic. Hope you are having a nice day.

    1. I’m glad that you sorted out.
    2. Two rows header type do not have the top bar as the separate part. You may change header type via Theme Options http://prntscr.com/hqexgz

    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2017 at 09:08

    Hello,

    Please ask about FTP access also, and provide it in Private Content, so we could re-upload Slider Revolution plugin files via FTP.

    Regards

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    Viewing 59,790 results - 59,761 through 59,790 (of 68,223 total)
Viewing 30 posts - 59,761 through 59,790 (of 68,223 total)
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