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Migrate to WordPress.com - by hasanhalabi

This topic has 27 replies, 3 voices, and was last updated 6 years, 4 months ago ago by Olga Barlow

hasanhalabi

Participant

December 18, 2017 at 15:25

Hi,

We have many problems in performance because of our current hosting. So we decide to move forward WordPress.com business plan. Now plan don’t have a FTP access how could I migrate all the work we made and maintain the license for the theme!

Thanks

#180349 Copied

26 Answers

Olga Barlow

Support staff

December 18, 2017 at 19:03

Hello,

Theme license is not related to hosting that you use, it’s related to the domain. So, if you did not change the domain then there is no any problem with your license. How to move your WP you can read here https://codex.wordpress.org/Moving_WordPress or contact your new hosting provider to get help with this, we are theme support and don’t have deals with general WP questions. So, feel free to ask any questions about theme options, I’ll be glad to help you.

Regards

#180366 Copied

hasanhalabi

Participant

December 18, 2017 at 19:20

Please check the private content.

Please, contact administrator
for this information.

#180370 Copied

hasanhalabi

Participant

December 18, 2017 at 19:34

Hi,

I deactivate the theme on the old temp domain and activate it on the new one. Now I am trying to activate the “Revolution Slider” plugin, but the following error keep showing.

500 Internal Server Error
An error occurred while processing this request.
Website owner? Check your code and/or debug log. If you need assistance, contact support.

#180374 Copied

Olga Barlow

Support staff

December 18, 2017 at 19:35

Hello,

Deactivate theme on the domain where you don’t plan to use it anymore http://prntscr.com/hp7kt5 And try to activate it on the new domain after that. If you still have the problem, let me know.

Regards

#180375 Copied

Olga Barlow

Support staff

December 18, 2017 at 19:39

You need to enable WP debug or check the server error logs to find out what causes this error and fix it.
Are you trying to activate Revolution slider like a plugin or trying to register your copy of Revolution slider?

Regards

#180376 Copied

hasanhalabi

Participant

December 18, 2017 at 19:51

I am still trying to activate it.

#180377 Copied

Rose Tyler

Support staff

December 19, 2017 at 08:20

Hello,

Please try to activate theme now.

Regards

#180396 Copied

hasanhalabi

Participant

December 19, 2017 at 19:36

Hello, I activated the theme. But I have a problem with the Slider Revolution plugin. When I try to activate it, WordPress fire the following exception.

Fatal error: require_once(): Failed opening required ‘/wpcom-140119654/wp-content/plugins/revslider/public/revslider-front.class.php’ (include_path=’/:.’) in /wpcom-140119654/wp-content/plugins/revslider/revslider.php on line 82

What shall I do?

Thanks

#180467 Copied

Rose Tyler

Support staff

December 20, 2017 at 07:55

Hello,

Try to re-upload slider files https://www.8theme.com/download-plugins/ via FTP or provide us wp-admin and FTP access in Private Content.

Regards

#180479 Copied

hasanhalabi

Participant

December 20, 2017 at 11:53

Hi.

WordPress.com don’t give us FTP account. You can find the WP-admin login info in the private content.

Thanks a lot

Please, contact administrator
for this information.

#180501 Copied

Rose Tyler

Support staff

December 20, 2017 at 13:35

Hello,

You need to contact your hosting provider support and ask them to increase the following PHP settings:
– post_max_size to 64M;
– upload_max_filesize to 64M

and ask them about credentials to FTP.
Read more – http://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements

Regards

#180508 Copied

hasanhalabi

Participant

December 20, 2017 at 20:42

I have contacted WordPress.com support team. They have a very restrictive policy regarding FTP and max sizes. Both post_max_size and upload_max_filesize are set to 16MB and no way to increase it. What other solutions you could have?!

Thanks

#180539 Copied

Rose Tyler

Support staff

December 21, 2017 at 09:08

Hello,

Please ask about FTP access also, and provide it in Private Content, so we could re-upload Slider Revolution plugin files via FTP.

Regards

#180554 Copied

hasanhalabi

Participant

December 21, 2017 at 13:14

They don’t grant FTP access at all. I tried this with them. Thier hosting is very restricted.

#180571 Copied

Rose Tyler

Support staff

December 21, 2017 at 13:26

Hello,

I’ve deleted and re-installed Slider plugin via admin panel. Seems because of changing size to 16MB, the plugin activated correctly now. Please check.

Regards

#180572 Copied

hasanhalabi

Participant

December 21, 2017 at 15:56

Thank you very much, you gave me a great help. Last thing. The Slider and WPBakery plugins asking for activation. How should I do it?

Thanks in advance

#180579 Copied

Rose Tyler

Support staff

December 21, 2017 at 16:01

You’re welcome!

Please read – https://www.8theme.com/faq/ (I have a message about plugins activation. Where can I get purchase code?).

Feel free to ask if you have any other questions.

Regards

#180581 Copied

hasanhalabi

Participant

December 21, 2017 at 16:32

Hi,

I know I bothered you a lot these couple of days. But there is something not working well in the menus. The Top menu only shows the first item of the menu. Even I made three menus to test, I got the same result on each one.

Also, I have the same problem with the Vertical secondary menu. Where it does not reflect the changes I made to it.

This issue also appears in the products. Where many of products don’t show the final data I put in the control panel. Please check the private content.

Please, contact administrator
for this information.

#180584 Copied

hasanhalabi

Participant

December 21, 2017 at 17:38

Hello, I figured out the issue of the product. Now still have the problem in the menu

#180587 Copied
Tagged: migrate, templates, woocommerce, wordpress, wordpress.com
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