Page 1962 – 8theme.com

Forum Replies Created

Viewing 30 posts - 58,831 through 58,860 (of 68,223 total)

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Rose Tyler

Support staff

January 31, 2018 at 17:03

Hello,

Thanks for the topic.
Please, make sure you have checked all the server requirements before the installation https://prnt.sc/i885pb
Also, we’ve sent ot-functions-admin.php file to your registration email. You need to replace this file in royal/option-tree/includes folder > clear cache and check if the fonts problem solved.

Regards

#183497 Copied In reply to: TWO Problem with FONTs

Rose Tyler

Support staff

January 31, 2018 at 16:47

Please update theme to latest version https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and Appearance > Install plugins > update 8theme Core plugin to 1.0.20 version. If the problem won’t be solved, please provide FTP access in Private Content.

Regards

#183494 Copied In reply to: WooCommerce Waitlist incompatibility

Rose Tyler

Support staff

January 31, 2018 at 16:42

Hello,

WooCommerce 3.3 has some major issues – just check the plugin page, so much so that it isn’t available anymore at this time. You need to downgrade woocommerce to 3.2.6 version.
As with all major revision WooCommerce updates, we advise waiting on a theme update until updating.
Note that before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.

Regards

#183493 Copied In reply to: Cannot turn off the show category option

Rose Tyler

Support staff

January 31, 2018 at 16:32

Hello,

Thanks for the topic. I’ve sent your request to our developers, this will be fixed. Follow the changelog.

Regards

#183490 Copied In reply to: No navigation in exactly 992px

Rose Tyler

Support staff

January 31, 2018 at 16:29

Hello,

We have 3 types of buttons on our site – light (for example http://prntscr.com/hdcwhy), dark (for example http://prntscr.com/hdcwxi), active (for example http://prntscr.com/hdcx3r).
Please try to use Theme Options > Styling -> Content > Customize buttons to change styles of your buttons.

Regards

#183489 Copied In reply to: View Wishlist button and

Rose Tyler

Support staff

January 31, 2018 at 16:25

Hello,

1. Looks like you updated woocommerce to 3.3 version. WooCommerce 3.3 has some major issues – just check the plugin page, so much so that it isn’t available anymore at this time. You need to downgrade woocommerce to 3.2.6 version.
Once new woocommerce version will be available, we will update our theme within 24 hours.
As with all major revision WooCommerce updates, we advise waiting on a theme update until updating.
Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.
2-3. Please try to change settings in Theme Options > E-commerce > Categories.

Regards

#183488 Copied In reply to: Removing Categorie Images
Rose Tyler

Support staff

January 31, 2018 at 16:20
Hello,

Please add this code in Theme Options > Styling > Custom css:

.single-product .product-information-inner .out-of-stock { background-color: transparent; border: none; text-align: left; line-height: 2; text-transform: none; font-size: 0.9rem; color: #e54123 !important; padding-left: 0; }

Regards
#183485 Copied In reply to: WooCommerce Waitlist incompatibility
Rose Tyler

Support staff

January 31, 2018 at 16:09

Hello,

1. Looks like you updated woocommerce to 3.3 version. WooCommerce 3.3 has some major issues – just check the plugin page, so much so that it isn’t available anymore at this time. You need to downgrade woocommerce to 3.2.6 version.
Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.
2. You may add needed products to some category or set the same tag for products and write value in “Narrow data source” field – http://prntscr.com/i87cf1
3. Please explain in details desired result.

Regards

#183483 Copied In reply to: Image size problm

Rose Tyler

Support staff

January 31, 2018 at 15:58

Hello,

1. Go to Appearance > Menus > add menu item > save menu > click 8Theme Page Options http://prntscr.com/i875k4
2. Theme Options > General > Header Settings > Header text color > Dark + Theme Options > Typography > Navigation.

Regards

#183482 Copied In reply to: mega menu and menu font color

Rose Tyler

Support staff

January 31, 2018 at 15:53

Hello,

It would be better to contact your hosting provider support or woocommerce support, or you may try to delete woocommerce plugin and install 3.2.6 version.

Regards

#183481 Copied In reply to: Outdated copies of some WooCommerce template files.

Rose Tyler

Support staff

January 31, 2018 at 15:38

Hello,

Looks like you updated woocommerce to 3.3 version. WooCommerce 3.3 has some major issues – just check the plugin page, so much so that it isn’t available anymore at this time. You need to downgrade woocommerce to 3.2.6 version.
Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.

Regards

#183477 Copied In reply to: Outdated copies of some WooCommerce template files.

Rose Tyler

Support staff

January 31, 2018 at 15:33

Hello,

Please read this article https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/
In 4.16 theme version – Menu options moved into popup https://gyazo.com/4afccf783b354e548521473647b97856
Text color you may change in Theme Options > Typography.
Let us know if you need any further assistance.

Regards

#183476 Copied In reply to: mega menu and menu font color

Rose Tyler

Support staff

January 31, 2018 at 15:25

Hello,

You use latest theme version but old version of Core plugin. Please go to Appearance > Install plugins > update 8theme Core plugin to 1.0.20 version + update all required plugins –
https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Also, check if mysql warnings message appears with a default theme activate on your site. If yes, you need to contact hosting provider support.

Regards

#183473 Copied In reply to: search does not work on mobile

Rose Tyler

Support staff

January 31, 2018 at 15:08

Hello,

Please provide screenshot for better understanding.

Regards

#183471 Copied In reply to: visible page editing message

Rose Tyler

Support staff

January 31, 2018 at 15:02

Hello,

Please provide screenshot how this looks when the default woocommerce theme activated on your site (Storefront).
Also, please provide temporary wp-admin access in Private Content.

Regards

#183470 Copied In reply to: WooCommerce Waitlist incompatibility

Rose Tyler

Support staff

January 31, 2018 at 14:32

You’re welcome!
Have a nice day.

Regards

#183467 Copied In reply to: Theme Options not working

Rose Tyler

Support staff

January 31, 2018 at 14:24

Please try to activate theme now.

Regards

#183465 Copied In reply to: Theme Options not working

Rose Tyler

Support staff

January 31, 2018 at 14:07

Hello,

We’ve sent content-single-product.php file to your registration email.
Please reupload the file in legenda/woocommerce folder (make a backup of current version content-single-product.php file, to be able to restore this to the previous state if something goes wrong).
Let us know result.

Regards

#183463 Copied In reply to: Problem with YITH WooCommerce Zoom Magnifier plugin

Rose Tyler

Support staff

January 31, 2018 at 14:03

Hello,

Please provide your purchase code in Private Content and we will change the limit for you.
Please, note that 1 license can be used for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only, please read more – https://themeforest.net/licenses/standard

Regards

#183462 Copied In reply to: Theme Options not working

Rose Tyler

Support staff

January 31, 2018 at 13:46

Hello,

If you use woocommerce 3.2.6 version this is great. Woocommerce 3.3 version does not exist anymore on the official site.
Latest theme version is 3.5.1 but on your site using 3.4, so I would recommend you to update theme.
If after the theme update the problem with images won’t be solved, please let us know.

Regards

#183460 Copied In reply to: Image re-cropped within wordpress not refreshing in Single Product Page Lightbox

Rose Tyler

Support staff

January 31, 2018 at 13:31

Hello,

You’re welcome!
Please check Header settings in Theme Options > General.

Regards

#183459 Copied In reply to: Woo commerce messed up

Rose Tyler

Support staff

January 31, 2018 at 13:28

Hello,

Please read our documentation https://www.8theme.com/documentation/documentation/slider-set-up/slider-import/
All the premium plugins included in our theme are external and we have the right to build them into our theme as we purchase the Extended License for each of these plugins. The plugins run perfectly and are fully functional. There is no doubt that you can get the current plugin version directly from us. For that go to https://www.8theme.com/download-plugins/ page and you’ll get access to all necessary archives. These plugins registration is not obligatory! The plugins are functioning perfect without any activation. The plugin activation option was added in the plugin for the customers to get automatic updates and support directly from plugin developers. Only in case you need this features you will need to purchase and register the plugin. This is not only our practice but all the theme authors from ThemeForest.

Regards

#183458 Copied In reply to: Webshop dev questions

Rose Tyler

Support staff

January 31, 2018 at 13:19

Hello,

You need to downgrade woocommerce to 3.2.6 version, because 3.3 does not exist anymore on the official woocommerce site. Once new woocommerce version will be available, we will update our theme within 24 hours.
Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.

Regards

#183456 Copied In reply to: Your Xstore Child theme contains outdated copies of some WooCommerce template fi

Rose Tyler

Support staff

January 31, 2018 at 13:17

Hello,

These problems relate to woocommerce version. You can downgrade woocommerce to 3.2.6 version, because 3.3 does not exist anymore on the official woocommerce site.

Regards

#183455 Copied In reply to: Remove category on the shop page

Rose Tyler

Support staff

January 31, 2018 at 13:15

Hello,

Try to disable some elements via Screen Options http://prntscr.com/i84iaa

Regards

#183454 Copied In reply to: Woo commerce messed up

Rose Tyler

Support staff

January 31, 2018 at 13:13

Hello,

To make “Product Add-ons” plugin working try to disable Ajax “Add To Cart” in Theme Options > Single Product Page.

Regards

#183453 Copied In reply to: Woocommerce Product Add Ons Plugin Conflict

Rose Tyler

Support staff

January 31, 2018 at 13:10

Hello,

You’re welcome!

Regards

#183452 Copied In reply to: Review stars disappear on smartphone

Rose Tyler

Support staff

January 31, 2018 at 13:09

Hello,

Ok.

Regards

#183451 Copied In reply to: Modification with a little usefull plug-in

Rose Tyler

Support staff

January 31, 2018 at 13:07

I am glad that you sorted out.

Regards

#183450 Copied In reply to: Post grid does not show all ppictures

Rose Tyler

Support staff

January 31, 2018 at 13:06

Hello,

I would recommend you to contact woocommerce support about this.

Regards

#183449 Copied In reply to: Pictures & Description not showing on products
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Viewing 58,860 results - 58,831 through 58,860 (of 68,223 total)

Viewing 30 posts - 58,831 through 58,860 (of 68,223 total)

← 1 2 3 … 1,961 1,962 1,963 … 2,273 2,274 2,275 →

Forum Replies Created

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