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Theme Options not working - by Stefan - on WordPress WooCommerce support

This topic has 9 replies, 3 voices, and was last updated 6 years, 2 months ago ago by Rose Tyler

Stefan

Participant

January 29, 2018 at 12:25

Hi 8theme,

after moving website with xstore from an old server to an new one theme options not working any more.
Theme deactivation is not working too. Please help me!

Wordpress: 4.9.2
Xstore: 4.17
Xstore-Core: 1.0.20
PHP: 5.6

Thanks in advance!

Stefan

Please, contact administrator
for this information.

#183226 Copied Theme version: 4.17 WooCommerce version: 3.2.6

8 Answers

Olga Barlow

Support staff

January 29, 2018 at 14:49

Hello,

If I inspect your site I see a lot of errors in console http://prntscr.com/i768f9

What PHP version did you use on the old server?
Provide us server error logs, please.

Regards

#183252 Copied

Olga Barlow

Support staff

January 29, 2018 at 14:59

P.S. We realized that these errors appear not just on the Theme Options page but even while editing simple page and even with default WordPress theme http://prntscr.com/i769as

So, fix this and let me know if you still have a problem with theme options after that.

Regards

#183256 Copied

Stefan

Participant

January 31, 2018 at 13:57

Hi Olga,

thank you for the advice! I think I found the problem. It’s about moving from non-SSL to SSL. I disabled it and now the installation and also the databse migration works.
How I realize it? I bought this theme multiple times and an other project it works with SSL of course. But I enabled SSL there just 1-2 months ago and after(!) the install procedure. Updating theme and core works also fine there.
So I disabled SSL on my current project and now everything is fine too. So I think I could enable SSL again and there will be no problems anymore.

So now I have a new more or less stupid question: After the successful install procedure I explore within the options this beautiful export/import function. So I disabled the theme on the final server and want to reactivate the theme on my test domain. But it doesn’t work.
Message: You have reached activation number limit. Theme activation for the final server works.

I thought I could activate and reactivate the theme how often I want it. To make a long story short: It would be great if I could (re)activate the theme on my test domain to export all theme options.

Thanks for your patience!

Please, contact administrator
for this information.

#183461 Copied

Rose Tyler

Support staff

January 31, 2018 at 14:03

Hello,

Please provide your purchase code in Private Content and we will change the limit for you.
Please, note that 1 license can be used for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only, please read more – https://themeforest.net/licenses/standard

Regards

#183462 Copied

Stefan

Participant

January 31, 2018 at 14:20

Absolutely clear, Rose! I keep it in mind.
1 theme > 1 purchase code > 1 end product ONLY
I bought this theme 3 times so of course I have 3 purchase codes.

Yeah, thank you! I remember about this limitation! I will keep that in mind too. So, please apologize my stupid question!

Regards

Please, contact administrator
for this information.

#183464 Copied

Rose Tyler

Support staff

January 31, 2018 at 14:24

Please try to activate theme now.

Regards

#183465 Copied

Stefan

Participant

January 31, 2018 at 14:30

Works! Thanks a lot! Now I can export theme options and deactivate it there last time.

THANK YOU!!

#183466 Copied

Rose Tyler

Support staff

January 31, 2018 at 14:32

You’re welcome!
Have a nice day.

Regards

#183467 Copied
Tagged: theme options, themes, troubleshooting, woocommerce, wordpress
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