I am glad that the problem was solved.
Feel free to ask if you have any other questions.
Regards
Rose Tyler
Support staff
February 23, 2018 at 07:58
Hello,
Thank you very much for such good thoughts! We deeply appreciate it! 🙂
Regards
Rose Tyler
Support staff
February 23, 2018 at 07:56
Hello,
You need to update theme to 4.20 version and Core plugin to 1.0.22 version.
Also, Before update woocommerce plugin please open our changelog https://www.8theme.com/demo/xstore/update-history/?preset=blog_fixes to be sure that new version of the plugin and our theme version are compatible.
Regards
Rose Tyler
Support staff
February 23, 2018 at 07:54
Hello,
I hope you are well today and thank you for your question.
Logo image you may change in Theme Options > General > Header Settings. If you want to remove header logo at all, please add this code in Theme Options > Styling > Custom css:
Please try to enable WP debug mode to find out what error appears on your site, it will point you in the right direction what you need to fix.
Regards
Rose Tyler
Support staff
February 22, 2018 at 14:53
Hello,
In this case, please provide us with temporary wp-admin and FTP access in Private Content.
Also, contact your hosting and ask update php version to 5.6.
Regards
Rose Tyler
Support staff
February 22, 2018 at 14:49
Dear Lily,
This is the really strange situation. I’ve checked your site in different browsers and on different devices. Unfortunately, I can’t see the problem. May I ask you to check products using another computer? To be able to help, we should see the problem.
Regards
Rose Tyler
Support staff
February 22, 2018 at 14:41
You’re welcome!
Have a nice day.
Regards
Rose Tyler
Support staff
February 22, 2018 at 14:41
Hello,
Please see screenshot http://prntscr.com/iiafbx I would recommend you using our 3.6 theme version together with WC 3.3.1 version.
Regards
Rose Tyler
Support staff
February 22, 2018 at 14:25
You’re welcome!
Have a nice day.
Regards
Rose Tyler
Support staff
February 22, 2018 at 13:55
Hello,
The problem with doesn’t relate to the theme, you will have the same behavior even with a default theme. This looks like the Visual Composer plugin specific issue, therefore it is harder for us to find the issue and fix it.
Regards
Rose Tyler
Support staff
February 22, 2018 at 13:52
Hello,
You do not need to do changes in php files to translate text. What woocommerce version do you use?
You need to have appropriate woocommerce and theme versions, for example, you use theme 3.0.3 version – http://prntscr.com/ii9qqt, here you may find changelog – https://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906
If theme version that you use is compatible with WC version, likely you simply need to synchronize translation files.
Also, on site that you provided, I do not see the problem http://prntscr.com/ii9sb5
Feel free to ask if you have any other questions.
Regards
Rose Tyler
Support staff
February 22, 2018 at 13:44
Hello,
Please check how this works with a default theme activated on your site. Likely you need to contact WordPress support about these questions.
Regards
Rose Tyler
Support staff
February 22, 2018 at 13:41
Hello,
In this case, please change min-height: 45px; to min-height: 50px; then clear cache and check one more time http://prntscr.com/ii9mgg
Regards
Rose Tyler
Support staff
February 22, 2018 at 13:37
Hello,
1. All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. These plugins work fine without activation and you can always get actual version if you want directly from us. Just ask and we’ll send you current version. We update plugins with theme updates time to time so with each next theme update, plugins will be also updated. The option with registering of these plugins has been already added to plugin and this only allow you to get automatic updates and support for this plugin directly from author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.
Latest versions of plugins you may find here – https://www.8theme.com/download-plugins/page/2/
2. Please describe your question in more details.
You’re welcome!
The problem caused by this error of the plugin – https://prnt.sc/ii7ssm the error persist even with the default theme. You need to contact support of the plugin to solve this .js problem or set correct settings for the plugin according to WooCommerce Stripe Gateway plugin documentation.
Regards
Rose Tyler
Support staff
February 22, 2018 at 11:24
Hello,
Please edit legenda/framework/inc/really-simple-captcha/really-simple-captcha.php file http://prntscr.com/ii7nzm
change $bg = imagecolorallocate( $im, $this->bg[0], $this->bg[1], $this->bg[2] );
to http://prntscr.com/ii7oen $bg = imagecolorallocate( $im, 255, 255, 255 );
Also, we will include this in next theme update.
Regards
Rose Tyler
Support staff
February 22, 2018 at 11:22
Dear Cr3atorf1lm,
I am not sure that understand your problems correctly. Could you please describe problems in more details? What device and browser do you use? Give me more information about the desired result.
Regards
Rose Tyler
Support staff
February 22, 2018 at 11:16
Hello,
That is great thank you for letting us know.
Regards
Rose Tyler
Support staff
February 22, 2018 at 11:10
Hello,
I would recommend you to contact woocommerce plugin support.
