Please, clear cache and check https://prnt.sc/ikcgvx (you can change custom css code if this is needed -http://prntscr.com/ikchzj).
Regards
Rose Tyler
Support staff
February 27, 2018 at 11:21
Yes, this is correct.
We recommended using the child theme, because this theme is the best way of modifying an existing theme. For example, you’ll lose all modifications in .php files after each theme update if you did them in parent theme files. But if you do not plan to edit files of theme, you may use parent theme without any problems.
Regards
Rose Tyler
Support staff
February 27, 2018 at 11:13
Hello,
Thanks for the topic. The advanced carousel element relates to Ultimate VC addons plugin functionality. Tell me how it works with a default theme? Or you have problems only when our theme is activated. Because we are theme support and we can help you with issues related strictly to our theme.
Could you please provide temporary wp-admin access in Private Content so we can take a closer look?
Also, make sure that you use latest versions of required plugins – https://www.8theme.com/download-plugins/
Regards
Rose Tyler
Support staff
February 27, 2018 at 11:03
Hello,
You’re welcome!
Have a nice day.
Regards
Rose Tyler
Support staff
February 27, 2018 at 10:48
Hello,
Child theme is a theme that inherits the functionality of the parent theme. With a child theme, you can make modifications or add additional functionality to the parent theme. The child theme offers the safest and easiest way to modify an existing theme, whether you want to make a few small changes, or extensive ones. Read more – https://codex.wordpress.org/Child_Themes
You need to have both themes on site, the child theme should be activated.
Feel free to ask if you have any other questions.
Regards
Rose Tyler
Support staff
February 27, 2018 at 10:43
Hello,
I’ve created “Brushed Effect (demo product)”. Please check.
Do I miss any other your question? Just let me know.
Regards
Rose Tyler
Support staff
February 27, 2018 at 10:25
Hello,
You may use Insert Headers and Footers plugin.
Regards
Rose Tyler
Support staff
February 27, 2018 at 10:11
Hello,
All the archives are checked by our team and by ThemeForest team. Maybe you have any chrome extensions that block archives that include js files even if they do not have the malware code.
Also, we found that many users faced the similar problem with other themes and files from Envato https://forums.envato.com/t/possible-virus-or-malware-in-theme/157975/10
So, I suppose you need to wait when Envato team fix this.
Regards
Rose Tyler
Support staff
February 27, 2018 at 09:47
Hello,
WPBakery Page Builder > Role Manager > Post Types > Custom > choose all the post types you want to use VC for http://prntscr.com/ikb41u
Regards
Rose Tyler
Support staff
February 27, 2018 at 09:44
Hello,
royal/woocommerce/cart/cart.php http://prntscr.com/ikb291
Feel free to ask if you have any other questions.
Regards
Rose Tyler
Support staff
February 27, 2018 at 09:34
Hello,
Please create an empty dynamic.css file in woopress-child theme folder and set permissions 777 for the file + add wp_enqueue_style( 'dynamic-css', get_stylesheet_directory_uri() . '/dynamic.css' ); in woopress-child/functions.php file. Then go to Theme Options and re-save them.
Let me know if the problem will be fixed.
Regards
Rose Tyler
Support staff
February 27, 2018 at 09:27
Hello,
I do not see the problem with images on your site. What php version do you use now?
Done.
Let us know if you need any further assistance.
Regards
Rose Tyler
Support staff
February 27, 2018 at 09:08
Hello,
I hope you are well today and thank you for your question.
Customize > Woocommerce > Product Catalog > Products per row.
Also, you can select “Number of slides per view” in Theme Options > E-commerce > Single Product Page.
Feel free to ask if you have any other questions.
Regards
Rose Tyler
Support staff
February 27, 2018 at 09:00
Hello,
Please buy the xstore and send us the purchase code + simultaneously send the refund request to the royal theme on ThemeForest. We will confirm the request as soon as we check the license of the xstore, so return you the price of the royal. It saves 10 $, because the xstore is cheaper.
Regards
Rose Tyler
Support staff
February 27, 2018 at 08:50
Hello, @Rodrigo
You have an etheme.js file in woopress-child/js folder. In this case, this is not the correct name for the file. We’ve renamed etheme.js to etheme-child.js file, so the problem should be solved. Please, clear cache and check.
I realized that at some time the domain of my store started adding some numbers in front of the domain, could you tell me why this happens?
Theme Options > E-Commerce > Single Product > disable Ajax add to cart.
Regards
Rose Tyler
Support staff
February 27, 2018 at 08:08
Hello,
Thanks for the topic. Please provide link to page with the problem and temporary wp-admin access in Private Content.
Regards
Rose Tyler
Support staff
February 27, 2018 at 07:49
Hello, @ycs7a
Please, be more specific and describe the issue in details.
Regards
Rose Tyler
Support staff
February 27, 2018 at 07:46
Hello, @khoavo
Ok. We will do our best to help you.
Regards
Rose Tyler
Support staff
February 26, 2018 at 16:28
Hello,
You’re welcome!
Have a nice day.
Regards
Rose Tyler
Support staff
February 26, 2018 at 16:15
Hello,
We didn’t develop rtl support for the royal theme and you can check on themeforest site that we didn’t mention rtl support in the theme description. Only basic styles are included in the template to make customers’ work easier who decided to customize the theme additionally according to their language.
I can offer you XStore theme, if you decide to buy XStore we’ll be able to give you refund for the Royal theme. Your content of pages won’t be lost after change theme, but styles of site and pages will be changed because Xstore is another theme with own layouts and options. Here you may find demo rtl xstore version – https://www.8theme.com/demo/xstore/translation/ar/
Regards
Rose Tyler
Support staff
February 26, 2018 at 16:04
Hello, @khoavo
Please provide us with temporary wp-admin and FTP access in Private Content we will try to update the theme and fix issues that you described. It will take up 20 min. If some problem can’t be fixed in this time, we will ask you to create a staging site, where we will be able to explore problem deeply.
1. Please try to disable all 3-rd party plugins and then check the fixed header or please provide me full access, because now I can’t check plugins that using on your site.
2. Thanks for the notice. We will fix this in next theme update, that will be released within 1-2 days.
Regards
Rose Tyler
Support staff
February 26, 2018 at 15:36
You’re welcome!
If you love XStore and have something nice to say don’t hesitate to tell about this!
We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads
Regards
Rose Tyler
Support staff
February 26, 2018 at 15:30
Hello,
To get VC editor shown for static blocks go to wp dashboard > Visual Composer > Role Manager > Post Types > Custom > tick “static blocks”, https://prnt.sc/ijynmo > https://prnt.sc/ijyo09
