Forum Replies Created

Viewing 30 posts - 54,991 through 55,020 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 15:22

    Hello,

    Please provide URL of a page with the problem. What device do you use for testing?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 15:15

    Hello,

    Looks like the problem caused by some of your additional plugins. Please disable all 3rd-party plugins, in case the Products element start works, activate third-party plugins one by one to find which plugin cause the issue.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 14:51

    Please change this code:

    .main-nav {
        border: none;
    }

    to:

    .header, .main-nav {
        border: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 14:46

    You’re welcome!
    The code can be added in additional CSS area without any problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 14:29

    Hello,

    You need to disable 3D – http://prntscr.com/jo2kw6 then links will work because the effect has highest z-index (priority) https://www.themepunch.com/revslider-doc/parallax-3d/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 14:05

    Hello @Rodrigo,

    Sorry, but I do not know another way. If you can’t get an answer from your theme author, you may contact WordPress support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 14:02

    Dear @Rodrigo,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 13:55

    Hello,

    Have you tried to synchronize translation files?
    Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization, you’ll be able to translate new strings or strings that were changed.
    Also, don’t forget to backup all the files before any update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 13:38

    Hello,

    1. There is no option to change the size, only via additional customization in the source code (it is out of our support scope). Rewrite et_search_get_posts function (legenda/framework/theme-functions.php file) in functions.php of child theme and change this – http://prntscr.com/jjgg6z
    2. By default, there is no such possibility.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 13:00

    Hello,

    Theme Options > Blog Layout > Excerpt length(words) > 25 (for example).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 12:51

    Hello,

    Please try to disable all 3rd-party plugins. If this won’t help, please provide us with temporary wp-admin and FTP access in the Private Content area. Also, let us know if you use CDN.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 12:38

    Hello,

    1. You’re welcome!
    2. The problem caused by your custom css – http://prntscr.com/jo0ob9 Try to change the code to:

    .navigation-wrapper .menu-inner {
        border: none;
    }
    .header-standard .navigation-wrapper .header-search {
        position:  absolute;
        display:  block;
        right: 25%;
        top: 60%;
    }

    3. Please add this code in Global Custom css:

    @media only screen and (max-width: 992px) {
        .header-standard .header-widgets {
            display:  block;
            width: 100%;
            margin-left: -14%;
            margin-top: 18px;
        }
        .header-standard .header-widgets p {
            text-align: center;
            font-size:  11px !important;
            margin-bottom: 0px;
        }
        .header-standard .header-widgets i {
            display:  none;
        }
    }
    @media screen and (max-width: 480px){
        .header-standard .header-widgets {
            width: 50%;
            margin-left: 30%;
            margin-top: 0px;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 12:18

    Hello,

    Sorry for the delay due to the weekends.
    We recommend to use a graphics editor and prepare product images (make them the same size) before uploading it to your media gallery.
    Please delete this code http://prntscr.com/jo0lvk from custom css and add this one:

    .content-product .product-title a {
        min-height: 3.3em;
    }

    in Theme Options > Styling > Custom css > Custom css for mobile.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 12:09

    Hello,

    Please let us know what demo version you imported and provide site URL.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 12:05

    Hello,

    Please try to disable all 3rd-party plugins. If this won’t help, please explain in details your problem with screenshots and provide us with temporary wp-admin access so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 11:01
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 10:59

    Hello,

    There is no such possibility by default.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 10:58

    Hello,

    Please describe in details how and for what you added jQuery code.
    Also, provide us with your website URL so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 10:56

    Hello,

    Yes, you can delete the file.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 10:54

    Hello,

    If “404 page content” empty in Theme Options, the default content shows on site. To change the content you need add own text via Theme Options. You may create a new page and create desired content using WPBakery Page Builder then copy the text of the page in the appropriate area in Theme Options.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 10:48

    Hello,

    The error 500, as a rule, relates to server configuration so you need to contact your hosting provider support or the plugin support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 10:44

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 10:42

    Hello,

    – Does it work the same way with the parent theme?
    – Have you tried to disable all 3rd-party plugins?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 10:38

    Hello,

    Please add this code in custom.css of parent theme or in style.css file of child theme:

    .menu-main-menu-container {
        float: right;
    }
    .main-nav {
        border: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 10:31

    Hello,

    Sorry for the delay due to the weekends.
    I do not see the problem on your site. Have you sorted out?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 10:28

    Hello,

    Sorry for the delay due to the weekends.
    Please provide us with temporary wp-admin access so we can take a closer look.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 10:24

    Hello,

    Sorry for the delay due to the weekends.
    1. The problem should be fixed after theme update to 3.8 version.
    2. On mobile, we use mobile menu – http://prntscr.com/jnz31h > http://prntscr.com/jnz346
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 10:17

    Hello @cosmin_m,

    Please read our documentation – https://www.8theme.com/demo/docs/classico/ (5.6. Blog Page)
    We included all the demo versions and additional pages import to XML Files folder of theme package. XML files can be imported via Tools > Import > WordPress.
    Our demo products, posts and projects include placeholders which you replace when create real site. Besides if you check theme documentation https://www.8theme.com/demo/docs/classico/#theme_installation_and_upgrade you’ll see the following notice Important: Images you get after demo content import can neither be used on a live site, nor redistributed. If you want to find out where images came from to buy the license use image search engine https://www.tineye.com/
    We excluded real images from demo content and replaced them by placeholders because many of our clients had the problems with demo content import because of the large size of import file and server settings. With placeholders it takes seconds to import demo content, with images – minutes or some of users, who had limits in server setting, get the error. As a rule, our customers have their own images and there is no any problem to replace placeholders by real images.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 10:08

    Hello,

    Sorry for the delay due to the weekends.
    1. I am glad that you sorted out.
    2. I’ve checked your site and do not see the problem. Is it solved? If not, explain it in more details.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 10:04

    Hello,

    Please explain the problem in more details and provide some screenshots https://prnt.sc/ for better understanding.
    Thanks in advance.

    Regards

  • 1 2 3 1,833 1,834 1,835 2,273 2,274 2,275
    Viewing 55,020 results - 54,991 through 55,020 (of 68,227 total)
Viewing 30 posts - 54,991 through 55,020 (of 68,227 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.