Forum Replies Created

Viewing 30 posts - 52,201 through 52,230 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 10:49

    Hello,

    Please provide us with temporary wp-admin and FTP access so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 10:40

    Hello,

    Try to change this code

    .mobile-nav .mb-center.maxbutton-1-center .maxbutton-1-container.mb-container .maxbutton-1.maxbutton.maxbutton-drive-traffic .mb-text {
        padding-top: 0px !important;
        margin-top: -7px;
    }

    to

    .mobile-nav .mb-center.maxbutton-1-center .maxbutton-1-container.mb-container .maxbutton-1.maxbutton.maxbutton-drive-traffic .mb-text {
        padding-top: 0px !important;
        margin-top: -7px;
        font-size: 12px !important;
    }

    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 10:37

    Hello,

    1. Please check now.
    2. This text looks fine on mobile, as for me. Sorry, but the desired result in unclear for me.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 10:28

    Hello,

    Please provide us with your site URL and temporary wp-admin access so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 10:27

    Hello,

    Sorry for the delay due to the weekends.
    1. Is the problem solved?
    2. Please add this code in Theme Options > Custom css > Global custom css:

    .single-product-wide.product-fixed-content .product-information-inner {
        padding-left: 0px;
        padding-right: 0px;
    }
    @media only screen and (min-width: 993px) {
        .single-product-wide .product-information-inner {
            width: 80%;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 10:20

    Hello,

    You can download full theme archive from ThemeForest.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 10:11

    Hello,

    Please change this code:

    .swiper-entry .swiper-custom-left {
        color: red;
    }
    .swiper-custom-right:before {
        color: red;
    }
    .swiper-custom-left:before {
        color:  black;
    }

    to

    .swiper-custom-left:before, .swiper-custom-left:hover:before {
        color: red;
    }
    .swiper-custom-right:before, .swiper-custom-right:hover:before {
        color:  black;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 10:05

    Hello,

    Theme Options > Menu > Menu styling > Main menu links > Customize > Menu links > Paddings (Left, Right).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 10:02

    Hello,

    I am glad that you sorted out.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 10:00

    Hello,

    Please refer to WooCommerce documentation https://docs.woocommerce.com/document/variable-product/ and check available settings http://prntscr.com/l8wjra

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 09:57

    Hello,

    You’re welcome!
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 09:55

    Hello,

    Sorry for the delay due to the weekends.
    1) I’ve installed Loco translate plugin – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    Please check now http://prntscr.com/l8wgok > http://prntscr.com/l8wgrv
    The plugin is deactivated for now.
    2)

    .woocommerce-shipping-fields .step-title {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 09:43

    Hello,

    1. Go to edit menu, and change Services page to Custom link http://prntscr.com/l8w4kq
    2.

    .menu > li:hover .nav-sublist-dropdown, .mobile-nav li > ul {
        background-color: #0f0105;
    }
    .menu .nav-sublist-dropdown ul, .fixed-header-area .nav-sublist-dropdown, .mobile-nav li > ul:before {
        border-color: #0f0105 !important;
    }
    .menu .nav-sublist-dropdown ul > li > a {
        color:  white;
    }
    .menu > li.menu-item-has-children > a:after {
        display: none;
    }

    3.

    .menu .nav-sublist-dropdown .container, .menu .nav-sublist-dropdown ul {
        width: 155px;
    }

    4. Add this code in Custom css for page:

    .list li {
        display: block;
    }

    5. Please describe the desired result in more details.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 09:21

    Hello,

    Try to remove Popup height in Theme Options > Promo popup
    Or
    add this code in Global custom css:

    @media (max-width: 992px) {
        #etheme-popup {
            max-height: 100vw;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 09:13

    Hello,

    Site Background option works for Site Layout > Boxed.
    If you use Wide Layout, add this code in Theme Options > Custom css:

    .st-content {
        background-color: #9dc183;
    }

    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 09:08

    Hello,

    That is great thank you for letting us know.
    This topic will be closed. Please kindly open up new tickets for additional questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 09:07

    Hello,

    Sorry for the delay due to the weekends.
    1)

    .header-wrapper .menu .current-menu-item a {
        color: red !important;
    }

    2) Please provide some screenshots for better understanding the desired result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 09:01

    Hello,

    Sorry for the delay due to the weekends.
    Please provide your site URL so we can take a closer look.
    Here is our documentation https://www.8theme.com/demo/docs/woopress/#demo_data_installation Try to use xml files to import demo pages.
    Theme demo content comes with placeholders. You can edit content and upload your own featured images if you plan to create your own site.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 08:48

    Hello,

    Please read our documentation https://www.8theme.com/demo/docs/lifestyle/ (5.3. Portfolio Page).
    Here are screenshots from our demo – http://prntscr.com/l8vlnv > http://prntscr.com/l8vltg

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 07:24

    Hello,

    Sorry for the delay due to the weekends.
    Please read our documentation https://www.8theme.com/documentation/xstore/theme-installation/demo-content/
    Try to import demo content using xml files https://www.8theme.com/download-plugins/ http://prntscr.com/l8unte (Tools > Import > WordPress).
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 07:22

    Hello,

    Sorry for the delay due to the weekends.
    Go to Settings > Permalinks > try to re-save permalinks, check if this helps.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 07:21

    Hello,

    Sorry for the delay due to the weekends.
    1. Is your menu created using static block, like – https://xstore.8theme.com/ http://prntscr.com/l877xs and http://prntscr.com/l87827 ? With default version import you got 1 menu (Main menu) and this menu uses static block http://prntscr.com/l875nd > http://prntscr.com/l8771o https://youtu.be/f07MBdnFPfk Content of this block can’t be displayed on mobile correctly, so on our demo, we created another menu for mobile http://prntscr.com/l876jd + http://prntscr.com/l876n4 http://prntscr.com/l876pk
    You can edit the imported menu to make it suitable your needs, but if you decide to use the static block there, you need to create another menu and select it as mobile menu.
    2. Theme Options > Header > Fixed Header > Fixed header type > Fixed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 07:17

    Hello,

    Theme Options > Shop > Shop page Layout > Full width, if this is not what you are looking for, please provide us with links for better understanding the problem.
    Also, provide temporary wp-admin access so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 07:14

    Hello,

    Sorry for the delay due to the weekends.
    Unfortunately, I can’t log in. Please check credentials and provide correct access.
    Have you tried to disable all 3rd party plugins?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 07:11

    Hello,

    Sorry for the delay due to the weekends.
    As I can see, you have an outdated file in your child theme http://prntscr.com/l8ujhq Do you have the problem if parent theme activated on site? Have you tried to disable all 3rd party plugins?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 07:04

    Hello @luizfelipedsf,

    Sorry for the delay due to the weekends.
    Did you try to update the plugin via FTP? https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    500 Internal server error means that there is some Fatal error in PHP script or on the server side. You can turn on debug mode in WordPress to see the error https://codex.wordpress.org/Debugging_in_WordPress
    If it will not show any errors then contact your hosting providers and ask them to give you a server error log to check what is wrong.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 07:02

    Hello,

    Sorry for the delay due to the weekends.
    Please provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 19, 2018 at 15:30

    You’re welcome!
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 19, 2018 at 15:16

    I do not see the problem on your site http://prntscr.com/l7z8fx > http://prntscr.com/l7z8mm Is it solved?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 19, 2018 at 14:34

    Hello,

    Do you use the latest version of Core plugin? Have you enabled all required plugins https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ?
    Please provide temporary wp-admin access so we can take a closer look.

    Regards

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    Viewing 52,230 results - 52,201 through 52,230 (of 68,187 total)
Viewing 30 posts - 52,201 through 52,230 (of 68,187 total)
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