Hello DashDoor,

Thank you for reaching out to us.

Please update the theme and plugins https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Do not forget to clear cache or even temporarily disable the cache plugin.

Provide screenshots for a better understanding of your requests.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello Kakiball,

Thank you for reaching out to us with your query. To remove the HOT label from the brand – https://prnt.sc/sMxvEFIm_YlT

Best Regards,
8Theme’s Team

Hello JonathanC,

Thank you for reaching out to us. To remove the “Congratulations, you get free shipping” message from the off-canvas cart page, please read this article – https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

Best Regards,
8Theme’s Team

Hello BeOnPeak,

Thank you for reaching out to us with your concerns. We understand the frustration that comes with technical issues and we are here to help.

Please update theme and plugins – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ , then https://prnt.sc/qDTHSooNqfqq
Disable cache plugin and let us know the result.

Best Regards,
8Theme’s Team

Hello Lokman,

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.

Private Content

Best Regards,
8Theme’s Team

https://www.8theme.com/topic/xstore-shop-not-reflecting-changes-in-desktop-and-mobile/#post-409615

Hello, Mirza Ahtsham,

Thank you for reaching out to us and for providing the video to illustrate the issue you are experiencing with the Mega Menu on your homepage.

What browser do you use?

Could you provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Lokman,

We’ve checked your site – https://orig*****kingdom.com/ and the Home page is correct https://prnt.sc/XXPMMNCS0MOt
It is not our theme on your screenshot, please provide the URL.

Best Regards,
8Theme’s Team

Hello Quixotic,

In this case, please provide videos of the problem and the correct work + temporary wp-admin access. We need to take a closer look.

Best Regards,
8Theme’s Team

Hello Vihaan,

Thank you for reaching out to us with your concerns regarding the XStore theme.

1/ We kindly request that you remove the current elements from the mobile panel, re-add them, and then proceed to publish the updates. For guidance on how to manage these elements, please refer to our theme documentation available at: https://www.8theme.com/documentation/docs/xstore-mobile-panel/.

Once you have re-added the elements, please clear all cache and verify the changes. We hope this resolves any issues you are experiencing.

2/ Please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Zamgra_Legacy,

You can do this in case your 2 sites are the same 1 project.

We adhere strictly to Envato’s licensing rules, where one license is applicable for one project.
If your sites collectively constitute a single project, then one license is sufficient.
If your domains of the same hosting are different projects, you need a few licenses.
Should you have any doubts or require further clarification, we recommend contacting Envato directly.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Have you changed wp-admin access? We can’t log in.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

1/ https://youtu.be/Qi0f1DWSH5U?feature=shared

2/ https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder/

3/ https://youtu.be/5ZwO_Cwzy14?feature=shared

4/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello OnlyCBD,

We hope this message finds you well. We wish to inform you that we have temporarily disabled the WP Rocket plugin on your website. Following this action, we have observed that the header is now functioning correctly.

Please take a moment to review the changes at your earliest convenience. Should you require further assistance or encounter any issues, we recommend contacting the support team of the WP Rocket plugin directly.

Thank you for your attention to this matter.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Thank you for the temporary wp-admin access.

XStore Builders > Single product builder via Elementor > we’ve removed add-to-cart bar – https://prnt.sc/ofNnDJIY5qCu

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access and URL to provide from your screenshot?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team