We can’t log in, unfortunately. Please provide the correct credentials.
Thank you for your cooperation and we look forward to hearing from you soon.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 11, 2024 at 11:03
Hello Vordrob,
Thank you for reaching out with your request.
We are pleased to inform you that we have disabled the “Minimum Price Only” feature via Theme Options on your website as per your request. We kindly ask you to review the changes at your earliest convenience and let us know if everything meets your expectations.
2/ Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins or custom 3rd-party code.
Please check your checkout page now. We’ve disabled Advanced Layout via Theme Options > WooCommerce > Cart/Checkout Layout.
We hope this information is helpful.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 11, 2024 at 10:27
Hello, Scal23,
Thank you for reaching out to us with your query.
We are pleased to inform you that we have successfully cleared the cache through the WooCommerce > Status > Tools pathway.
Please be aware that only categories and brands containing products are displayed. Ensure that products are appropriately assigned to their respective categories and brands to facilitate visibility.
Should you have any further questions or require additional assistance, please do not hesitate to reach out.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 11, 2024 at 10:24
Hello Aman chourasiya,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 11, 2024 at 09:09
Hello Adeeb Ahmed,
We appreciate your prompt response.
Could you please confirm if the screenshots you provided were taken from the Home page? If not, we kindly request that you provide the URL of the appropriate page.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 11, 2024 at 08:49
Hello zaid,
Thank you for reaching out to us.
Header Builder > Mobile header > add Search element inside header content area, for example https://prnt.sc/XYPJiuEScO7n
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 11, 2024 at 08:26
Hello, Qadri Tech Services,
Thank you for reaching out to us with your concerns regarding the customization of the product archive page using Elementor.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 11, 2024 at 08:24
Hello Mikeb,
Thank you for getting in touch with us.
Please provide URL of the page.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 11, 2024 at 08:23
Hello,
Thank you for getting in touch with us.
To adjust your site visibility settings, please navigate to WooCommerce > Settings > Site Visibility > select Live and save settings.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 11, 2024 at 07:58
Hello,
Thank you for reaching out to us with your concerns.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 11, 2024 at 07:39
Hello Adnane,
Thank you for reaching out to us.
XStore Builders > Single Product Builder via Elementor > edit template > settings of element – https://prnt.sc/VBBmMvmfE1ee
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 11, 2024 at 07:36
Hello Solyman111,
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 11, 2024 at 07:10
Hello, Ahmed,
Thank you for reaching out and bringing this issue to our attention. We apologize for the inconvenience you are experiencing while trying to edit your homepage with Elementor.
1/ Please downgrade the PHP version to 8.1 (contact your hosting provider).
2/ If this doesn’t help, please provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin via the site Dashboard to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 10, 2024 at 12:52
Hello, Albaghlisponge,
You provided wp-admin access, but we need FTP access also. Please contact your hosting provider to get credentials.
We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin via the site Dashboard to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.
We have noticed that the theme currently active on your website (https://prnt.sc/137sxJtMOuD_) is not the one provided by us.
Do you use CDN? In case you see XStore in the Dashboard but another theme on the frontend it can be a CDN cache issue. For example, it is XStore on the Shop page https://originalskingdom.com/shop/ , but the other theme is on Home.
This issue does not originate from our theme, and therefore, we are unable to directly influence or rectify it. However, we are more than willing to guide you on how to address this matter.
We would recommend you contact your hosting provider and ask for assistance from their side.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 9, 2024 at 18:16
Hello Bzzxzz,
We have noticed that you have rated our theme low and left a comment that could potentially deter our prospective clients. We are deeply concerned about the situation that has arisen.
Our theme currently holds a rating of 4.88 out of 5 on ThemeForest, and we believe that our product, to which our entire team has dedicated an immense amount of time, effort, and inspiration, deserves this recognition.
We regret to hear that you are encountering issues. However, as we have observed, all your topics on our support forum have been responded to. Could you please clarify what unresolved issues you are referring to? We kindly ask you to describe each problem in detail so that we can improve our service.
We are pleased to know that your friends are also using our theme, as we value each of our clients highly.
We kindly request that you edit the rating on ThemeForest in advance, and continue this conversation here on the forum. It seems you are keen on enhancing the XStore, and we share your enthusiasm. Please respond at your earliest convenience.
Please note that due to the weekend, there might be some delay in our responses, but we are here to prioritize your requests.
We look forward to your decision.
Best Regards,
The 8Theme Team
Rose Tyler
Support staff
August 9, 2024 at 18:00
Hello Ameer,
Fake locations can’t work for real orders, this is logical.
What is your current country?
Have you activated “From real order” and do not see the real country of orders?
Have you edited locations? What problem do you have?
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 9, 2024 at 14:55
Hello Donaceli,
Thank you for reaching out to us.
Please contact your hosting provider to solve this issue.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 9, 2024 at 14:53
Hello Ameer,
Here are examples: {{{Washington D.C., USA ??}}}; {{{London, UK ??}}}; {{{New Delhi, India ??}}}
(These locations don’t work if product source equals From real orders).
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 9, 2024 at 13:41
Hello Mirza Ahtsham,
Thank you for reaching out to us with your concern.
