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Viewing 30 posts - 50,761 through 50,790 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2019 at 11:23

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2019 at 10:57

    Hello,

    Please add this code in Theme Options > Custom css > Global custom css:

    .portfolio-item-inner .portfolio-image>a,
    .portfolio-descr .project-title a,
    .portfolio-descr .posted-in a {
        pointer-events: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2019 at 09:45

    Hello,

    You can add the link in “Product short description” or try to achieve the desired result by additional customization – https://businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/
    Additional customization in files is not included in our basic support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2019 at 09:36

    Hello,

    Please try to use another Banner element that has more settings – http://prntscr.com/m4smq9
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2019 at 09:26

    Hello,

    Do you use latest versions of WPBakery Page builder (formerly Visual Composer) and Massive Addons? https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    If this doesn’t help, provide temporary wp-admin access so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2019 at 09:20

    Hello,

    View Wishlist you can find in the translation of XStore theme via Loco Translate.

    If you face problems with translation, you need to be sure that your translation files are synchronized. Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with pot file.

    You can also change text via editing php files via child theme. For example, to change “My account” copy etheme_sign_link function from xstore/framework/theme-functions.php into functions.php of child theme and edit the text there.

    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2019 at 09:03

    Hello,

    Unfortunately, I can’t log in.
    Please add this code in Theme Options > Custom css > Csutom css for desktop:

    .header-wrapper header > .container .container-wrapper {
        padding-top: 0px;
        padding-bottom: 0px;
    }

    Let me lnow the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2019 at 08:53
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2019 at 08:40

    Hello,

    1) Please change the previous code to:

    .quantity input[type="number"],
    .login-link label, .login-link form p,
    .shop_table .variation, .shop_table .amount {
         color: #222222;
    }

    The color of this text http://prntscr.com/m4rw50 can be changed here – http://prntscr.com/m4rwc2
    2) You enabled cart in Top bar http://prntscr.com/m4ryc1 but the bar is disabled – http://prntscr.com/m4ryhl so you need to change Cart widget position to Header or enable Top bar.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2019 at 08:16

    Hello,

    1) You can add margin as for another icon – http://prntscr.com/m4rncm > http://prntscr.com/m4rnp6
    2) It looks like you are using an additional cache that needs to be cleared after make changes – http://prntscr.com/m4rp6g
    Here you can find information about our Speed Optimization options – https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2019 at 17:01

    Please disable this option – http://prntscr.com/m4ikjg then clear cache and check your pages.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2019 at 16:39

    1) Please describe the problem in more details for better understanding.
    2) http://prntscr.com/m4i8et and add this code in Theme Options > Custom css > Custom css for desktop:

    .header-xstore .menu-wrapper {
        position:  absolute;
    }

    Do not forget to clear cache before checking the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2019 at 16:34

    You’re welcome!
    If you need any other assistance, please let me know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2019 at 16:04

    You need to clear cache – http://prntscr.com/m4hrti

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2019 at 16:00

    Hello,

    1) It is default functionality of this element and our theme doesn’t affect it.
    2) Please clear cache and check one more time https://prnt.sc/m4hotj Also, try to disable 3-rd party plugins to be sure that no one of them causes the conflict with prettyphoto functionality.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2019 at 13:17

    I’ve used credentials from the Private Content area to log in, but that site has 5.1.3 version of the theme. Which site I should check to be able to see how sidebar works for you with 5.1.4 version?
    Also, let me know if disabling of the sticky sidebar for shop solve the problem.

    If it does not help then provide me FTP access to your site to pass the problem to our developers.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2019 at 13:07

    Hello,

    Theme Options > Promo Popup.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2019 at 13:04

    Hello,

    Theme Options > Header > Header layout > Header custom HTML > http://prntscr.com/m4fc6v

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2019 at 11:49

    Try to login using credentials that you provided for me https://prnt.sc/m4dnfs If the bar is visible then compare permissions for users. If the bar is not visible, try to check in another browser, maybe some extensions of your browser cause the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2019 at 11:45

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2019 at 11:25

    Hello,

    Latest theme version is 5.1.4. Could you please update XStore theme to the latest version on the test site and check if the problem will be solved?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2019 at 10:58
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2019 at 10:44

    Hello,

    The bar is visible for me – https://prnt.sc/m4dnfs Please describe in more details what should be done to recreate the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2019 at 10:31

    Hello,

    Child theme is a theme that inherits the functionality of the parent theme and you can use this theme to make modifications or add additional functionality to the parent theme.
    Why do you want to disable the child theme? Did you make changes in files of the child theme? What content do you want to move?
    Please describe the desired result in more details.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2019 at 10:25

    Hello,

    We provide the update for parent theme only. Child theme is a theme that inherits the functionality of the parent theme, so from our site, you can download the default child theme that is used for making modifications or adding additional functionality to the parent theme.
    Files of the child theme, that were changed, should be updated according to new files manually.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2019 at 10:10

    Hello,

    It is not compatible, unfortunately.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2019 at 10:07

    Hello,

    1) Please add this code in Theme Options > Custom css:

    .quantity input[type="number"] {
         color: #222222;
    }

    2) Theme Options > Header > Header layout > Cart widget position.
    If you want to have the cart in Top bar, it needs to be enabled in Theme Options > Header > Top bar.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2019 at 10:02

    I did nothing. You had changed the color but was not able to see the result due to cache (likely browser cache).
    Please try to change the color one more time and clear cache to be able to see the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2019 at 09:59

    Hello,

    Please see screenshot – https://prnt.sc/m4d488
    or read our documentation to update plugins via FTP https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2019 at 09:55

    Hello,

    Unfortunately, I can’t log in. Please provide correct wp-admin access.
    Also, describe the desired result in more details for better understanding.

    Regards

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    Viewing 50,790 results - 50,761 through 50,790 (of 68,227 total)
Viewing 30 posts - 50,761 through 50,790 (of 68,227 total)
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