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Viewing 30 posts - 50,731 through 50,760 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2019 at 14:05

    1) Single Image Settings > Image size, for example 200×100
    2) http://prntscr.com/m5d5nk

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2019 at 13:59

    Hello,

    Try to disable 3-rd party plugins to be sure that no one of the additon plugins causes the problem.
    If this doesn’t help, provide temporary FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2019 at 13:40

    1) I do not see the logo image in your footer. Please provide a screenshot for better understanding the problem.
    If you use Single Image element, add desired Image size in settings of the element.
    2) Have you removed tabs http://prntscr.com/m5cswc ?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2019 at 13:33

    Theme Options > Styling > Site Background.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2019 at 13:26

    Hello,

    Your problem is a bit unclear for me, on first sight, all works fine. Please describe it in more details with screenshots.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2019 at 13:21

    You need to sort out where is this cache comes from on your site https://prnt.sc/m5cgyx this is independent of our theme.

    Theme Options > Typography > Menu > Menu 1 level (hover, active).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2019 at 13:10

    Hello,

    Please check custom css of the page and Theme Options. If there is no this code, provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2019 at 11:54

    You need to clear cache http://prntscr.com/m5ba3v > http://prntscr.com/m5ba6g

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2019 at 11:07

    Theme Options > Header > Header styles > Header paddings > http://prntscr.com/m5amf3

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2019 at 10:37

    Hello,

    You are using one of default WC widgets and our theme doesn’t affect it, so it would be better to contact WooCommerce support.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2019 at 10:01

    Theme Options > Header > Header styles > Header over the content > Off.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2019 at 09:59

    Hello,

    We’ve sent your issue to our developers. I’ll inform you, once we get information from them.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2019 at 09:05

    Hello,

    You can use WordPress Customizer (it’s a feature in the WordPress admin) to change the catalog and single product Image settings.
    Go to Appearance > Customize > WooCommerce > Product Images https://prnt.sc/m58zp8
    More information about product image settings you can find in WooCommerce Documentation – https://docs.woocommerce.com/document/fixing-blurry-product-images/
    After these changes, you need to Regenerate Thumbnails to apply them! You can use Regenerate thumbnails plugin to do this.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2019 at 08:56

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2019 at 08:55

    Hello,

    Please check FTP access one more time https://prnt.sc/m58uyd and let us know. Our developers will take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2019 at 08:40

    Hello,

    We are glad that your problem was solved.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2019 at 08:38

    Hello,

    Edit Home page > [8theme] Layout options > Breadcrumbs Style > disable.
    Breadcrumbs background you can change in Theme Options > Breadcrumbs.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2019 at 08:29

    Hello,

    Thanks for the reply.
    I am glad that the problems were solved.
    If you need any other assistance, please let me know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2019 at 08:26

    Hello,

    Theme Options > Custom css > Global custom css – http://prntscr.com/m58ji1

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2019 at 08:23

    Hello,

    Do you use the latest version of XStore Core plugin? https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    Is there this problem with parent theme or with child one only?
    Please provide us with temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2019 at 08:12

    Hello,

    Please increase maximum body length value. You may contact your hosting provider and ask to increase it, or add those rules to your .htaccess file:

    <IfModule mod_substitute.c>
    SubstituteMaxLineLength 10M
    </IfModule>

    In case, this doesn’t solve the problem, provide us with FTP access (hostname, username, password, port).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2019 at 08:06

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2019 at 17:01

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2019 at 16:55

    Please provide temporary wp-admin access so I can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2019 at 16:31

    Hello,

    You use the old version of theme and the latest version of woocommerce. It can be reason of the problem.
    If your site is live, I would recommend you to create a staging site (a full copy of the live one) and update theme to 4.5.3 version on the test site. If you made changes in theme files, you need to transfer them into child theme – https://www.8theme.com/demo/docs/woopress/#3_child_theme https://www.8theme.com/downloads/ http://prntscr.com/m4yrdp
    If the update doesn’t solve the problem, provide temporary wp-admin and FTP access to the test site (ask your hosting provider support to create FTP account to your site files and give us the credentials).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2019 at 16:07

    Hello,

    Please provide temporary wp-admin and FTP access, so I we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2019 at 15:23

    Hello,

    There is a known issue of the Massive Addons plugin that caused by server limits https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143 https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820 Please contact your hosting provider and ask to increase the maximum body length value.

    You can download XStore import files here – https://www.8theme.com/downloads/ to import sliders of this demo version

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2019 at 15:17

    You’re welcome!
    Please describe the desired result in more details.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2019 at 13:05

    Hello,

    1) Try to change this text via translation.
    2) If you face problems with translation, you need to be sure that your translation files are synchronized. Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with pot file.
    Also, you can disable “Special breadrumbs on cart, checkout, order page” in Theme Options > Breadcrumbs.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2019 at 12:00

    Do you want to have 2 columns?
    Here is an example from the demo –
    http://prntscr.com/m4ulqq http://prntscr.com/m4ulvg

    <div class="form-medical">
    <div class="col-md-6" style="padding-left:0;"><p>[text* text-809 placeholder "Your name"]</p>
    <p>[text* text-811 placeholder "Chose doctor"]</p>
    <p>[email* email-202 placeholder "Your e-mail"]</p>
    </div>
    <div class="col-md-6" style="padding-left:0;">
    <p>[text* text-810 placeholder "Your surname"]</p>
    <p>[text* text-5899 placeholder "Choose date"]</p>
    <p>[text* text-5892 placeholder "Choose date"]</p>
    </div>
    [submit class:btn-subm class:etheme-black-hover "Send request"]
    </div>

    Regards

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    Viewing 50,760 results - 50,731 through 50,760 (of 68,227 total)
Viewing 30 posts - 50,731 through 50,760 (of 68,227 total)
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