1) http://prntscr.com/m5ebot Is the issue solved?
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1) http://prntscr.com/m5ebot Is the issue solved?
Regards
You’re welcome!
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Hello,
This is default WooCommerce plugin registration form and theme doesn’t have any options for this. Look for plugins that would help you with this, for example, https://wordpress.org/plugins/fma-additional-registration-attributes/ or you may try to follow some tutorials, for example, https://www.cloudways.com/blog/add-woocommerce-registration-form-fields/
Or contact WC plugin support.
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You’re welcome!
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1) Single Image Settings > Image size, for example 200×100
2) http://prntscr.com/m5d5nk
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Hello,
Try to disable 3-rd party plugins to be sure that no one of the additon plugins causes the problem.
If this doesn’t help, provide temporary FTP access.
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1) I do not see the logo image in your footer. Please provide a screenshot for better understanding the problem.
If you use Single Image element, add desired Image size in settings of the element.
2) Have you removed tabs http://prntscr.com/m5cswc ?
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Theme Options > Styling > Site Background.
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Hello,
Your problem is a bit unclear for me, on first sight, all works fine. Please describe it in more details with screenshots.
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You need to sort out where is this cache comes from on your site https://prnt.sc/m5cgyx this is independent of our theme.
Theme Options > Typography > Menu > Menu 1 level (hover, active).
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Hello,
Please check custom css of the page and Theme Options. If there is no this code, provide temporary wp-admin access.
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You need to clear cache http://prntscr.com/m5ba3v > http://prntscr.com/m5ba6g
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Theme Options > Header > Header styles > Header paddings > http://prntscr.com/m5amf3
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Hello,
You are using one of default WC widgets and our theme doesn’t affect it, so it would be better to contact WooCommerce support.
Feel free to ask if you have any other questions.
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Theme Options > Header > Header styles > Header over the content > Off.
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Hello,
We’ve sent your issue to our developers. I’ll inform you, once we get information from them.
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Hello,
You can use WordPress Customizer (it’s a feature in the WordPress admin) to change the catalog and single product Image settings.
Go to Appearance > Customize > WooCommerce > Product Images https://prnt.sc/m58zp8
More information about product image settings you can find in WooCommerce Documentation – https://docs.woocommerce.com/document/fixing-blurry-product-images/
After these changes, you need to Regenerate Thumbnails to apply them! You can use Regenerate thumbnails plugin to do this.
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You’re welcome!
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Hello,
Please check FTP access one more time https://prnt.sc/m58uyd and let us know. Our developers will take a closer look.
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Hello,
We are glad that your problem was solved.
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Hello,
Edit Home page > [8theme] Layout options > Breadcrumbs Style > disable.
Breadcrumbs background you can change in Theme Options > Breadcrumbs.
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Hello,
Thanks for the reply.
I am glad that the problems were solved.
If you need any other assistance, please let me know.
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Hello,
Do you use the latest version of XStore Core plugin? https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Is there this problem with parent theme or with child one only?
Please provide us with temporary wp-admin and FTP access.
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Hello,
Please increase maximum body length value. You may contact your hosting provider and ask to increase it, or add those rules to your .htaccess file:
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>
In case, this doesn’t solve the problem, provide us with FTP access (hostname, username, password, port).
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You’re welcome!
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You’re welcome!
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Please provide temporary wp-admin access so I can take a closer look.
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Hello,
You use the old version of theme and the latest version of woocommerce. It can be reason of the problem.
If your site is live, I would recommend you to create a staging site (a full copy of the live one) and update theme to 4.5.3 version on the test site. If you made changes in theme files, you need to transfer them into child theme – https://www.8theme.com/demo/docs/woopress/#3_child_theme https://www.8theme.com/downloads/ http://prntscr.com/m4yrdp
If the update doesn’t solve the problem, provide temporary wp-admin and FTP access to the test site (ask your hosting provider support to create FTP account to your site files and give us the credentials).
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Hello,
Please provide temporary wp-admin and FTP access, so I we can take a closer look.
Regards